Interior Icons

Hi Jon, we’re sorry to hear about your experience. Our team was actively working to resolve the matter and issued a refund promptly, without being aware that a dispute had been opened. We always aim to find fair resolutions for our customers and regret any frustration caused by the delivery delays.

Hi Robert, thank you so much for the 5-star review! We’re glad we could respond quickly and keep you updated. We look forward to your delivery and are here if you need anything in the meantime.

Hi Janice, We’re sorry to hear you’re disappointed with your purchase. The Light Walnut chairs were clearly marked as Final Sale prior to your order being placed, as they are end-of-range items. As noted, the order was placed for the Light Walnut finish rather than the Dark Walnut option. Our Final Sale terms are outlined on our website and apply to items marked as such at the time of purchase. We do appreciate your acknowledgment of our communication and regret that we’re unable to accommodate an exchange in this instance.

We’re sorry to hear about your experience. Our team has offered the available resolutions in line with our Terms & Conditions, and we remain willing to work with you to move forward with one of the options provided. Please reach out to our support team directly with your order number so we can assist further.

We’re sorry to hear about your experience. We take these concerns seriously, but we’re unable to locate an order associated with this review. Please contact our support team with your order number so we can review the matter and assist further.

Hi there, We’re very sorry to hear about your experience and we’d like to look into this urgently. Unfortunately, we’re unable to locate your order from this review alone. Please email our support team with your order number and the email address used at checkout, and we will investigate the delivery status with the carrier immediately. Thank you, Interior Icons Support Team

Hi Judy, Thank you for your feedback. We’d like to clarify that we ship exclusively within the U.S., and our website reflects this. Orders are fulfilled within 2 business days and then ship via standard delivery (typically 5–7 business days), rather than 2-day shipping. We’re sorry for any misunderstanding and remain happy to assist in line with our policies.

Hi Hayley, We’re sorry to hear about your frustration. We’d like to clarify that your address update was completed within 24 hours of your request being received. We regret that the experience felt stressful and appreciate you sharing this feedback, as it helps us improve our communication moving forward. Please reach out to our team if there is anything we can do to help improve your experience with us.

Hi Michael, we’re unable to locate an order or correspondence matching this review. Please reach out to our support team directly with your order number so we can review your concerns and assist further.

We’re sorry to hear about this experience. We have reached out directly and are actively working with the customer to review the details and find a resolution where possible.

We’re unable to locate any order or return matching this description. We take concerns seriously and encourage the reviewer to contact our customer support team directly with their order number so we can review and resolve the matter appropriately.

Thank you, Michael! We’re so glad we could resolve this for you quickly. We truly appreciate your kind words and are happy you had a positive experience with our team.

Thank you, Dr. Shirvani, for your kind words! We’re delighted to hear you’re happy with both the quality of our products and the service you received. We truly appreciate your support and look forward to serving you again.

Thank you so much, Meredith! We’re thrilled to hear you had such a positive experience and that our team could keep you well informed along the way. We truly appreciate your trust in placing a second order and can’t wait for you to receive your chairs—thank you for choosing Interior Icons!

We’re very sorry to hear about this experience and truly regret the disappointment it caused. This is not the standard we aim to provide. Our concrete-finish pieces are constructed with a reinforced composite designed to replicate the look and weight of solid concrete, and we understand how concerning it is to discover damage that raises questions about the material. I can see that you have been refunded in full. If you have any further concerns, please reach out to our support team so we can assist you directly.

Thank you, Elizabeth! We’re so happy to hear that Maria was able to make everything run smoothly and assist with your replacement. We truly appreciate your patience and kind words, and we’re delighted that you love your new chairs!

Thank you so much for your wonderful review! We’re delighted to hear that Maria made your experience feel personal and supportive—that’s exactly what we strive for. We’re so glad the Tufty couch, white glove delivery, and added perks like free swatches and our 10-year warranty gave you peace of mind. We truly appreciate your trust and kind words!

Thank you so much, Sara! We’re thrilled to hear our team was able to answer all your questions and make the process easy. We truly appreciate your kind words and your support!

Thank you, Emmanuel! We’re so glad to hear you’re happy with the quality of your pieces and that your ordering experience was smooth and professional. We truly appreciate your feedback regarding the delivery team and will be sharing this with our carrier to help improve future experiences. Thank you again for your support!

Thank you for your kind words! We’re delighted to hear that both your furniture and our customer service met your expectations. We truly appreciate your support and are glad to have you as part of the Interior Icons community.