Interior Icons

Thank you for your feedback, and we're sorry for the frustrating experience. Our delivery teams remove packaging at the customer's discretion, so you're always welcome to ask them to leave it encase you need to return. Please note, we did not refuse your 20% refund, this was a misunderstanding by the team member responding to one of your emails. Your 20% refund was processed on 14th July. Please check your account, where the refund should now appear, and do reach out to us directly if we can help further.

Thank you so much for the kind words! We're thrilled you love your pieces and had a great experience with our team. Delivering high-end quality at fair prices is exactly what we aim for.

Thank you for your feedback. We're sorry your original order was cancelled due to stock availability. Different color variants are priced individually based on their own material and production costs, so the difference you noticed isn't connected to your order's cancellation. We can assure you there's nothing more to it than that.

Thank you for your review. We're sorry to hear your delivery has been significantly delayed and that your experience with our customer service team has fallen short of what we expect. We'd like to look into both matters directly. Please contact us at [email protected] with your order details and we will treat this as a priority. We appreciate your patience and want to resolve this as quickly as possible.

We're sorry to hear about your experience. We understand your frustration and take concerns regarding product condition and returns very seriously. We would welcome the opportunity to review this further. Please contact our customer care team with your order details, and a senior member of our team will investigate the matter directly. Kind regards, Interior Icons

Thank you for your review, Joshua. We're glad the table itself met your expectations, and we're sorry the journey to get it there did not. Delivery timelines on this order were affected by supply chain disruptions outside our control, and we acknowledge that our communication during that period wasn't as proactive as it should have been. We're sorry you had to chase updates rather than receive them. The missed appointment windows and the time you lost are attributed to our carrier, and we have raised your experience directly with them. The standard of service you received from them falls short of what we expect from our delivery partners.

Thank you for your kind review! We're delighted to hear you found the perfect sofa at a great price after considering it for so long. We hope it brings you years of comfort and enjoyment in your home. Kind regards, Interior Icons

Thank you for your review! We're pleased to hear that you found the ordering process efficient, accurate, and easy. We appreciate your support and hope you enjoy your purchase. Kind regards, Interior Icons

Thank you so much for the kind words! We work hard to make designer-quality furniture accessible without the designer price tag.

Thank you so much for this wonderful feedback. We're thrilled the Esme chairs exceeded your expectations, and we love that you noticed all the little details that go into them! It means the world to us to have customers like you who take the time to share their experience. We hope you enjoy your Esme chairs for many years to come, and we'd love to welcome you back whenever you're ready to add to your space.

Thank you for taking the time to share your experience - we're sorry to hear this has been so frustrating, and we want to address your concerns directly. We understand how concerning it is to place an order and not receive timely updates, and we sincerely apologize for the lack of communication around your order status. That is not the experience we want for our customers. However, our cancellation policy only allows changes or cancellations within a 6-hour window of placing an order, which is available for reference on our Returns page. We'd very much like to resolve this for you directly. Please reach out to us at [email protected] and reference this review, and a member of our team will make sure your case is reviewed properly.

We're truly sorry to hear your experience was so disappointing across the board - the product quality, customer service, and delivery all fell short of what we strive to provide. We take feedback like this seriously and will use it to improve.

So glad you found what you needed and had a seamless experience - thank you for taking the time to leave a review!

We're sorry to hear about the frustration you've experienced, and we sincerely apologize for the difficulty in resolving your issue. Please note, free shipping only applies to standard deliveries - orders requiring White Glove service do carry a delivery fee. Please reach out directly to our team at [email protected], and we will ensure you were only charged if this is the case.

Happy to hear the ordering process was easy and uncomplicated. We hope you enjoy your purchase!

Thank you for taking the time to leave a review, and we're truly sorry to hear that two of your chairs have arrived with a structural issue. We can see that our Customer Service team has responded to your email chain, so please do keep an eye on your inbox (including your spam folder, just in case). If you can reply to that email and share any images our team has requested, we'll be able to move your claim forward as quickly as possible.

Thank you so much for your kind words, and for choosing Interior Icons again, returning customers mean the world to us! We're really glad to hear the checkout experience was even smoother this time around.

Thank you for the great feedback! We're so pleased to hear the ordering process was smooth and hassle-free.

Thank you so much for the kind words! We're sorry to hear your items arrived damaged in transit, but we're really glad our Customer Service team was able to get replacements out to you quickly.

Thank you for the lovely feedback - seamless is exactly what we're going for!