Interior Icons

Thank you for your review, and we're so sorry to hear about your experience. We can see that our Customer Service team arranged for replacement screws to be sent out, and that these arrived with you on the 19th. We hope that means you were able to get the table set up in time for your event!

Thank you for reaching out. We're sorry to hear about the frustrating experience you've described - we completely understand how concerning it must be to have no updates on an order you've been waiting on. However, we've been unable to locate an order in our system matching the name provided. Could you please contact us directly at [email protected] with your order number? Once we can match your order, we'll do everything we can to get you a clear update and resolution as quickly as possible.

Thank you so much for your detailed and thoughtful review! We're so glad to hear the chair arrived quickly and that the setup was as smooth as we'd hope. We do appreciate you flagging the faded area on the underside of the seat. While we're relieved it's not visible and hasn't impacted your enjoyment of the chair, it's something we'd like to look into on our end, if you'd like to reach out to our Support team. Thank you again for the recommendation - we hope you enjoy your new chair for years to come!

Thank you for your review, and we're very sorry for the delays and disruption to your order. The production delays you experienced reflect ongoing challenges across the furniture industry - access to materials remains unpredictable, and this can result in shifting timelines that are difficult to communicate with the clarity customers deserve. We acknowledge that the frequency of updates fell short of what you should have received. We're pleased the refund was processed without issue , however we're sorry the overall experience didn't meet expectations and thank you for the candid feedback.

Thank you for taking the time to leave a review, and we are genuinely sorry that one of your chairs was lost in transit by FedEx. We understand how stressful that experience must have been, particularly when you were working to a deadline. We do want to provide the context that when a shipment goes missing, we are required to follow a formal process with the carrier to confirm the item is lost rather than delayed before we can take further action - this protects customers as much as it does us. Throughout that process, we kept you informed that we were working with FedEx support to the extend that we were able. Once the loss was confirmed, we outlined the resolutions available to you under our policy. We regret that the experience felt drawn out - that was never our intention, and we're sorry we fell short of your expectations.

Thank you for sharing your experience, and we're sorry to hear about the confusion with your order. We completely understand how frustrating this situation must have been. We can see that our team did send a reply to your email on Tuesday, but we haven't heard back from you since. We'd love to get this sorted out for you - please do check your inbox (and spam folder, just in case) and reply when you get a chance. We're here to help.

Thank you for taking the time to share your feedback - we're sorry to hear about your experience and understand your frustration. To clarify our policy, items marked as Final Sale are not eligible for return, and damaged or defective items follow a separate claims process rather than a standard return. However, sale items are not excluded from our return policy - the vast majority of our catalog remains returnable under our 365-day return promise. Without an order number, we're unable to confirm what applied in your case. We'd genuinely like to help resolve this - please reach out to us directly at [email protected] and we'll make sure your concern is reviewed properly.

Thank you for sharing your feedback. We do offer 365-day returns, and the associated fees are clearly outlined on our Returns page. These costs reflect the logistics involved in returning large furniture items and are disclosed prior to purchase. We're sorry to hear your order arrived with damaged packaging and a stain - that's not the experience we want for any customer. When items arrive with damage, we offer a replacement, a partial refund, or store credit, and we work with each customer to find the best resolution for their situation.

Thank you for your feedback, and we apologize for the friction you experienced during checkout. We're glad you were ultimately able to complete your order, and we hope the rest of your experience with our trade program has been smooth. Please don't hesitate to reach out to our team directly if there's anything we can help with.

Thank you for sharing your feedback, we're sorry that your experience has left you dissatisfied. We do want to gently clarify a couple of points for transparency. A free replacement was offered from our very first response - we're glad we were ultimately able to deliver that for you. Regarding the damaged table, we recognize that being left responsible for disposing of a large concrete piece is genuinely inconvenient, and we're sorry we weren't able to offer a better solution. Your feedback has been noted, and we hope you'll give us another opportunity in the future. We'd welcome the chance to show you a better experience - please don't hesitate to reach out to us directly.

Thank you for taking the time to share your experience. We sincerely apologise for the significant delays you have encountered with your order - we fully understand how concerning and frustrating this situation must be, particularly given the scale of your investment. This is not the standard of service we hold ourselves to, and we want to make this right. Please reach out to our customer service team directly at [email protected] so that we can look into your order as a priority and provide you with a clear, reliable update.

Thank you for taking the time to share your feedback, and we're truly sorry to hear about your experience with this order. A delivery timeline that extended that far is not the standard we hold ourselves to, and we completely understand your frustration. We do want to address one point directly: Interior Icons is not affiliated with Thorvald & Design in any way - we are an entirely separate company with no shared ownership, operations, or supply chain.

We're sorry to see this review and take all customer concerns very seriously. We'd genuinely like to understand what happened and have the chance to help. Please don't hesitate to reach out to our support team.

Thank you for your feedback. We are very sorry to hear your chairs arrived damaged, as this is not the standard we aim to deliver. While Final Sale items are not eligible for return, products should still arrive in good condition, and we are glad our team was able to review the issue and issue a full refund for you. We appreciate your comments and will share them internally as we continue working to improve quality control and delivery handling.

Thank you for your review, Karen! We're glad Maria was able to assist you quickly when you placed your order. Our team will follow up on your delivery inquiry shortly, and we appreciate your patience in the meantime.

Thank you so much for your review! We’re delighted to hear that Maria and Ben were able to assist you and that you’re happy with your sofa. It’s great to know it arrived quickly and met your expectations. Enjoy your new piece, and we truly appreciate you choosing Interior Icons!

Hi Belinda, Thank you for your review. We're sorry to hear about the issue with the cap on one of your AJ Wall Lamps. After reviewing the order, we can see the lamps were delivered in February 2023, which is over three years ago. While we absolutely try to help wherever possible, our replacement and warranty policies unfortunately don’t extend to issues reported after such a long period of time. That said, we do understand how frustrating it is when a small component causes a problem, especially during a home project. If you’d still like assistance, please feel free to reach out to our support team again. We appreciate your feedback and are sorry for the inconvenience caused.

Hi Jeff, Thank you for your review, and we're very sorry for the frustration caused by the delays with your orders. Your concern is completely understandable. While we always provide estimated delivery windows in advance, recent global supply chain disruptions have unfortunately caused delays for some production schedules. Our production team is actively working to reduce these delays and move orders through as quickly as possible. We understand that changes to delivery estimates are frustrating, and we’re also working internally to improve the consistency and accuracy of the updates we provide to customers. Please feel free to reach out to our support team directly with your order numbers and we’ll be happy to check the latest status and assist further. Thank you for your patience.

Hi Gianni, We’re sorry to hear about your experience. We take product quality and damage claims seriously, and our team reviews each case in line with our published policies. The resolutions offered are based on the specific circumstances of the claim. We’re always willing to work with customers toward an appropriate solution and encourage you to contact our support team directly with your order details so we can review the matter further.

Hi Mary, Thank you for your review. We’re glad we were able to resolve the issue and process the refund for you. If you ever need assistance in the future, we’re happy to help.