China electronics wholesale center: professional manufacturer and wholesaler of vedio games & accessories, apple mp3/mp4 players, cell phones, wedding dresses, security products, electronic gadgets, PC accessories and more.
The drone stopped working after two flights and contacting customer service has been difficult, has not happened after two days of trying. I just want to replace the drone in addition to it not lifting off the receiver board makes a high pitch whine.
I would happily resolve the issue with customer support but they have not replied at support email provided on tomtop.com as fast as the reply on this forum. Is there an alternate contact for customer support?
Tomtop 回复2017-12-25
Dear Matt Bowers
Thank you very much for placing your order on tomtop .
As your review mentioned , the item you received is not functioned properly , Please kindly ship it back , we will test it carefully and supply you a solution as soon as we can .
Please be easy, you will have a workable drone in perfect condition eventually . Looking forward to see your prompt reply .
Tomtop.com
Legit site with ‘misleading’ delivery times.
My $230 programmable robot arrived as hoped for and in time for xmas but only because I had allowed extra time. Tomtops promise of ‘priority shipping of 3-6 business days’ was not adhered to, it was a generous 10 days.
I did receive replies to my chaser emails but with minimal apology and an excuse of ‘xmas being busy’. Something that maybe should have been advised at the time of ordering.
hi i send you guys email twice on support@tomtop i havent got reply from you guys about my order as yet pls contact me thank you
Tomtop 回复2017-12-25
Dear Divyam ,
I am very sorry to see this reviews ,
Please is there any possible to update me your order number and email address ? So that i can check the details and supply you a solution as soon as i can .
Thank you very much for your patience and looking forward to see your prompt reply .
Tomtop.com
Ordered product. But the $50 promo coupon they have promised on their website for subscribing to their newsletters etc. never arrived. Contacted them 3 times. Count: 3 times. No answer. No $50 coupon. I am rethinking about ordering more products through these guys. I never experienced anything like this. Be careful on dealing with this company............!!
Tomtop 回复2017-12-14
Dear Bala K
Thank you very much for your comment .
Please note that we can be contacted by email .
We are available to contact 24 hours a day .
All emails which been sent successfully will be replied within 24 hours .
Please feel free to contact us by email [email protected]
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site .
Information will be updated once the parcel arrives at a major
Transfer Station.
Tomtop.com
I ordered a keyboard remote, 4 months ago, and have not received it. When I sent an email, the response was quick, but not very helpful.
I track my parcel, and it says that it has arrived at the destination country, but no further information is provided.
I have once again requested for an alternate solution, and will see what becomes of the situation. I have looked at a few other reviews, and have noticed that a few other people have had the same problems. If such things happen every time a purchase is made, people will not be inclined to by from such a place.
Tomtop 回复2017-11-30
Dear Sedgeley
Thank you very much for your comment .
Please note that we can be contacted by email .
We are available to contact 24 hours a day .
All emails which been sent successfully will be replied within 24 hours .
Please feel free to contact us by email [email protected]
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site .
Information will be updated once the parcel arrives at a major
Transfer Station.
Tomtop.com
Bought a toy power boat it is faulty , keep fobbing me ,numerous emails and they asked me to send them a video ,surprise they can't open it ,post on You Tube , they ask for 72 hrs to for the technician to review it 😏 just send a replacement and a collection note for heaven's sake
Customer service is rubbish
Avoid buying anything from TomTop
Unless you want to give your money away
BUYER BEWARE
Graham Yates
Tomtop 回复2017-11-23
Dear Graham Yates ,
Thank you very much for placing your order with tomtop .
As your review mentioned , the item you received is not functioned properly , Please kindly ship it back , we will test it carefully and supply you a solution as soon as we can .
Please be easy, you will have a workable drone in perfect condition eventually . Looking forward to see your prompt reply .
Tomtop.com
The products generally seem OK but customer services are horrid.
I recommend always buy through a 3rd party like Aliexpress.
My last purchase had to be changed to a less expensive option due to shipping restrictions. I'm not getting refunded the difference and if I want the package I'll have to pay duties for the full original item.
I do get a replay for my requests but it's something irrellevant like:
" dear customer
international trade may be effected by weather ,strike,war,and customs clearance.
best wishes
claire "
And of-course I get a random automatically created message here as in every other communication with this seller.
Finally after many weeks of delays I received a refund, but not soon enough to pay the correct customs charges.
Tomtop 回复2017-11-23
Dear Húni Sighvatsson
Thank you very much for your comment .
Please note that we can be contacted by email .
We are available to contact 24 hours a day .
All emails which been sent successfully will be replied within 24 hours .
Please feel free to contact us by email [email protected]
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site .
Information will be updated once the parcel arrives at a major
Transfer Station.
Tomtop.com
i have ordered a digital wall clock item no:E0935 and have not heard any response back form your company order was placed on 7.09.2017
Tomtop 回复2017-11-17
Dear chanre
Thank you very much for your comment .
Please note that we can be contacted by email .
We are available to contact 24 hours a day .
All emails which been sent successfully will be replied within 24 hours .
Please feel free to contact us by email [email protected]
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site .
Information will be updated once the parcel arrives at a major
Transfer Station.
Tomtop.com
this is what appears for my product:
check this tracking number on 17track.net: 5984019288
before that i received another tracking number:
check this tracking number on 17track.net: 1Z3X64Y56849049266
they said that there were problems with the customs and that they have resent the products...
and they tell me to be patient and wait and wait and wait... i waited for 61 days in total (more than two months) so far and nothing happened... how much should i wait?
the communication with them was terrible. they never answer my questions and they always ask why am I not willing to wait, as if 61 days of waiting is not waiting and being patient... unbelievable!
Tomtop 回复2017-11-16
Dear Daniel Hadar
Thank you very much for your comment .
Please note that we can be contacted by email .
We are available to contact 24 hours a day .
All emails which been sent successfully will be replied within 24 hours .
Please feel free to contact us by email [email protected]
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site .
Information will be updated once the parcel arrives at a major
Transfer Station.
We have sent a email to [email protected] to offer the order details , please kindly check your email inbox and reply to us as soon as possible .
We hope you will receive the parcel soon .
Tomtop.com
I bought several things from TomTop.
As long everything is OK, delivery, functionality, no trouble. As for all companies/things.
Trouble starts if you receive a defect device or don't receive anything.
1. Partly long response time
2. You don't get RMA, means cost free shipment back opportunity is not available.
3. Mostly shipment costs are too high in comparison with product costs, so it makes no sense. But TomTop only offers you partly refund (not full) and mostly in points (no money back).
4. Email effort for refund are unpropotional high for small money devices.
Best, buy from Aliexpress or somewhere else. Its not an advertisement. But from Aliexpress you sent evidence as video or picture and get normally full refund. Also if you don't receive.
TomTop costs only time and money and products seems not a good quality
e.g. Action WLAN camera : WLAN not working, accu : fast discharge time
Just to reassure some of the reviewers out there that this is a legit company. I ordered a smart phone and went through doubts of my own, however I did receive a full refund after they were unable to fulfil my order. Albeit, I did send a few emails. Think they were waiting for stock which did not arrive. Their customer service is the problem, trying to hold you off whilst stock arrives when they should just be up front. I ordered 18th October, eventually raised a dispute through paypal and received refund on 3rd November, so don't give up hope. Its not a scam, just takes time to get what you want. jellowhinn
Very slow and unhelpful support with canned replies. In fact I believe they delayed to reply on a request for cancellation on purpose, in order to dispatch the item and then refuse to cancel the order (contacted them via email on October 17th and received a reply on October 20th, few hours after the item dispatch). Also on the same order the item had the wrong color. There's better options out there. I wouldn't suggest ordering from this store unless you feel quite lucky.
Tomtop 回复2017-11-07
Dear Periklis
Thank you very much for your comment .
Please note that we can be contacted by email .
We are available to contact 24 hours a day .
All emails which been sent successfully will be replied within 24 hours .
Please feel free to contact us by email [email protected]
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site .
Information will be updated once the parcel arrives at a major
Transfer Station.
Tomtop.com
6 months ago I bought a Blackiew BV700Pro for $202EUR but 2 months later got broken on the on/off button so I claimed my warranty and after following the process and lots of e-mail going forward and backward they decided to pay por the repair at my local shop because support said will be more expensive if I send the phone and then send it back to me. It was all good until the phone got broken once again one months ago and again I contacted support by e-mail and they told me the can't do nothing which means I'm waiting for a responde of my warranty according to Tomtop warranty I will apreciate if at least I can have a responde by support.
Tomtop 回复2017-11-02
Dear Jerry Hernandez
Thank you very much for placing your order with tomtop .
As your review mentioned , the item you received is not functioned properly ,
Please kindly ship it back , we will test it carefully and supply you a solution as soon as we can .
Please just be easy, you will have a workable drone in perfect conditions eventually . Looking forward to see your prompt reply .
Tomtop.com
I received a C-Fly Obtain 803 drone from TomTop with a defective/faulty controller.
I requested a replacement controller but all TomTop has offered is a discount off purchase price in order to have controller repaired.
A repairer cannot fix a faulty battery.
Further requests to TomTop to have controller replaced have gone unanswered, so my impression of their customer service so far is poor.
I obviously haven't flown this drone yet.
Tomtop 回复2017-11-01
Dear Ross Langdon
Thank you very much for your comment .
Please note that we can be contacted by email .
We are available to contact 24 hours a day .
All emails which been sent successfully will be replied within 24 hours .
Please feel free to contact us by email [email protected]
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site .
Information will be updated once the parcel arrives at a major
Transfer Station.
We have sent a email to [email protected] to offer the order details , please kindly check your email inbox and reply to us as soon as possible .
We hope you will receive the parcel soon .
Tomtop.com
Dear company.
my order just stuck on payment processing,but my credit card has been charged
Please Check
Order Number AN17J27J3524-M82NNI
Tomtop 回复2017-11-01
Dear xxx
Thank you very much for your comment .
Please note that we can be contacted by email .
We are available to contact 24 hours a day .
All emails which been sent successfully will be replied within 24 hours .
Please feel free to contact us by email [email protected]
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site .
Information will be updated once the parcel arrives at a major
Transfer Station.
We have sent a email to [email protected] to offer the order details , please kindly check your email inbox and reply to us as soon as possible .
We hope you will receive the parcel soon .
Tomtop.com
i've ordered a smartphone 25/10/2017
after 3 days is still on hold and they haven't shipped it yet
(shipped in 24h in their description)
i've sent emails and facebook messages to support service but they haven't answered
Will they ship the item ?
when will they ship the item ?
order number : CN17J25M3136-1XY470
Mattia Cancialosi
Tomtop 回复2017-10-30
Dear Mattia Cancialosi
Thank you very much for your comment .
Please note that we can be contacted by email .
We are available to contact 24 hours a day .
All emails which been sent successfully will be replied within 24 hours .
Please feel free to contact us by email [email protected]
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site .
Information will be updated once the parcel arrives at a major
Transfer Station.
We have sent a email to [email protected] to offer the order details , please kindly check your email inbox and reply to us as soon as possible .
We hope you will receive the parcel soon .
Tomtop.com
I ordered a drone Vizuo xs809 (Order number .AN17I04Q2606-5XSQHV) and received it within a few weeks. It had one defective prop guard that could not be used. These drones do not fly well with unbalanced prop guards,so I have not been able to fly it. I contacted Tomtop support by email and sent 2 digital pics explaining the situation. No response for 3or 4 days.My 2nd email finally brought a reply saying
" MAKE A VIDEO OF THE DEFECTIVE PART AND UPLOAD TO YOUTUBE".
I don't know how to upload a vid to utube and WHY should I.
Very disappointed with the service from Tomtop
Tomtop 回复2017-10-24
Dear Alan Jones
Thank you very much for your comment .
Please note that we can be contacted by email .
We are available to contact 24 hours a day .
All emails which been sent successfully will be replied within 24 hours .
Please feel free to contact us by email [email protected]
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site .
Information will be updated once the parcel arrives at a major
Transfer Station.
Tomtop.com
Hi, few
days ago I ordered a phone:
HUAWEI Mate 9 Smartphone 4G Phone 5.9inch TFT FHD 6GB RAM 64GB ROM 20MP+12MP
at their page
I was i a hurry the price was good.
After i bought it i notced that they were the only shop offering a model of Mate 9 with 6gb and 64gb rom. (a model configurationwhich does not exists..)
I noticed also that in other colors of the same model with the same price and discount there were phones with 4 gb ram and 64 gb rom.
I think it's clearly a matter of misspelling on the page where i bought my phone.
Now, I don't want a phone with 4gb of ram so tried to contact them in every way was possible in order to cancel the order ... it is simply impossible.
They have a live chat where you have to fill in your name yuor mobile number and the reason you are calling for. No matter which phone number you put in the system will not recognise as a valid number and you want be able to access the chat...
You write at their mail they don't answer.
There is a forum to write your questions they don't publish them.
I don't think this is the kind of customer service i'd like to deal with ..
I know it's been only two days but ..
Follow up... from tomtop...
Nobody answered to my emails or to my messages on the board but..
i received this:
"Thank you for shopping on TOMTOP.com.
We are glad to inform you that the goods you ordered have been shipped out. It is on the way to your address!"
HUAWEI Mate 9 smartphone 4G telefono 5.9inch TFT FHD 6GB RAM 64GB ROM 20MP + 12MPSupport aggiornamento OTA
The problem is that this kind of phone does not exist!
Huawey produced a Mate 9 with 4gb ram and 64 gb of rom
or
a Mate 9 with 6gb ram and 128 gb of rom!!!
Considering that other phones with 4gb ram and 64 gb of rom but with different colors where for sale on their site at the same price of mine, i'm pretty sure that they will send me a phone with 4 gb of ram and 64gb of rom.
Which i don't want !!!!
If they had some care of their custumers this could have been avoided!
What should i do ?? refuse the package? Call for paypal to stop them?
in the meanwhile they don't answer to my emails.
Follow up
I contacted paypal and opened a case.
Still no answer from them and their support.
..please feel free to contact them.. they will not answer!
Follow up
I keep on writing every day ....nothing
Follow up still no signs from them I'm writing every day.
My posts on the forum have been cancelled before they could be published.
follow up
Another day has gone and they anwered !!!!
They anwered referring to dispute i opened on paypal
Not an answer that could make sense of course, just a generic..
please close the dispute and they will send the the phone..!!!
I called Paypal and they told me not to close it otherwise they could not send the phone and could not do anything.
Anyway i just want to finish off with those guys .
I don't want a phone from them..whatshappen if i'd problem afterwards ?
No thanks better pay a little more and have some service..
Last update
After that email i tranformed my dispute in complain on Paypal.
Amazingly they answered right away telling me they would send me back my money and cancel the order...
In some previous email they had told me they had sent me already the phone..
Anyway, I got my money back. On their website there is still a page selling a phone with impossible features (huawey mate 6gb ram 64gb rom, not produced by huawey..).
I think they have a pretty bad service support email and chat useless.
Without Paypal i wouldn't have had my money back. But i wouldn' buy something from them with the risk to have to face problems for warranty.
Delivery of some goods is terrible. The tracking links they send you invariably do not work and are not accurate. When support is contacted their language skills or lack of them do not encourage further business.
Tomtop 回复2017-10-17
Dear Philip Roger
Thank you very much for your comment .
Please note that we can be contacted by email .
We are available to contact 24 hours a day .
All emails which been sent successfully will be replied within 24 hours .
Please feel free to contact us by email [email protected]
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site .
Information will be updated once the parcel arrives at a major
Transfer Station.
We have sent a email to [email protected] to offer the order details , please kindly check your email inbox and reply to us as soon as possible .
We hope you will receive the parcel soon .
Tomtop.com
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