25Home is a furniture company that aims to revolutionise the industry by offering high-quality, modern, and minimalist designs at radically affordable prices. We are led by a team of Nordic designers and deliver premium on-trend furniture and accessories with a focus on modern and Scandinavian style.Our headquarters are located in Los Angeles, where our dedicated team works passionately to create products that inspire you to live the good life. What sets 25Home apart is our unique direct-from-manufacturer model. We believe that furniture should be accessible and affordable for everyone, which is why 25Home was founded. We offer a one-year guarantee on every product we create, ensuring your satisfaction and peace of mind.Join us on our journey as we redefine the furniture landscape, making high-quality and well-designed pieces accessible to all. Experience the 25Home difference and make your living spaces more stylish with our premium furniture and accessories.
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Is 25home Furniture legit?
25home Furniture (25home.com) has a 2.9 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home & Garden and its reputation is poor. Opinions are polarized: 46% rate it 4 stars or higher while 49% give 1 star; The business has replied to 45% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-25.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the stylish design, soft materials, and overall comfort of the furniture pieces available. Many people also mention that the customer service team is very helpful and the delivery process is smooth and efficient. Buyers often highlight how well the items fit into their living spaces and appreciate the easy assembly process.
Though some reviewers experienced long delivery delays, missing items, and poor communication regarding shipping schedules. A few consumers also reported that certain sofa cushions flattened quickly or felt too firm over time. Others noted unexpected fabric lint or quality concerns after using the products for a while.
Auto-generated from all reviews of this business. For reference only.
Beautiful sofa! Looks the exact same as the pictures and very comfortable and the price for a sofa of this size and quality is unbeatable. As other customers have said, the timeline for arrival can vary widely so if you need a new sofa in a hurry this might not be the company for you. I also wish they had their own delivery company as opposed to use a third party since Metropolitan Delivery is absolutely terrible and delayed our delivery multiple dates but that might be due to our location and limited options.
I think that all the good reviews are fake…
I ordered a sofa 25 days ago… every week they say another 10 more working days until it hits their warehouse. Im going to to try to hopefully get my money back from these scammers!
If you want to get furniture this year, then don’t buy from them. It could be several months for them to deliver!
I hope you won’t fall for it like i did
Reply from 25home Furniture2025-08-16
We’re sorry to hear about your experience and the frustration caused by the wait.
Our warehouse team has been working hard to prepare the goods, and once the items are ready, we immediately arrange shipment. Your order has already been scheduled for delivery, and our customer service team is here to assist you with any updates or concerns.
Please don’t hesitate to reach out to us at [email protected]. We’re always happy to help.
OMG! These bad boys arrived and I am blown away!! They are really beautiful makes me wanna cry. It’s everything I wanted and more 🤩🤩.
And I must brag about the sales representative I had. Shout out to Sunny!! He was really patient going above and beyond with all the questions I had - making sure he understood what I wanted and helped me craft the best options!! I am surely recommending this company and team. I will be back for more :)
omg，I didn’t know there are a lot of ppl have same experience like me. I made an order by mistake. I emailed them right away to cancel my order. They reply me to offer me better thing to not cancel my order . But I insist it. Then they told me that they can’t refund me because I filled a dispute on it. I called the bank , they told me me they still can refund me even it has dispute on it. They also provided a prove to the bank said I received the sofa. What a ridiculous thing. I never received anything from them, and i still negotiate with them , they never tell me they ship it out, anything tracking information. Such a liar . Now I have to dispute it again . I ordered it on June. Until now I got anything from them. Scam
Reply from 25home Furniture2025-07-29
Thank you for your feedback. We're truly sorry to hear about your frustration.
We want to clarify that due to the dispute you filed, our system (Shopify) has locked your order, which prevents us from issuing a refund at this moment. As we’ve explained in our previous email communications, our team is unable to process any refund while a dispute is still open or under review.
You mentioned your bank said we could still refund you even with a dispute in place. If you have any written confirmation or documentation from your bank regarding this, could you please share it with us? We are actively working to resolve this issue and want to help in every way we can.
Please rest assured that we won't refuse a refund. Honesty and integrity are the foundation of our customer service. As we’ve promised, once the dispute is closed, we will immediately issue your refund. In the meantime, we recommend contacting your bank again to confirm whether the dispute has been officially closed, and if so, why the system still shows it as under review.
We remain committed to resolving this as quickly as possible and thank you for your patience and understanding.
I'd love to write a review except I cannot reach their site. I get a "can't be reached" error.
Reply from 25home Furniture2025-07-29
Thank you for your feedback.
We’ve been unable to locate any order information under your name. If you have any questions or need assistance, please don’t hesitate to contact our customer service team at [email protected], call us at (310) 651-0603, or text us at (628) 628-7210. We’ll do our best to help.
Thank you for your understanding and patience.
We ordered online and was nervous about how the quality and service would match up to the images projected online and the promised expedient customer service. We are happy to say that both exceeded our expectations. The sofa, chair, pillows, table and beautiful glass coffee table establish a decorator designed room. So happy!
My experience with Monica the sales representative was absolutely great. She has been very helpful from ordering to delivery, I was updated through the process via emails. Monica went above and beyond to make my purchase experience satisfactory. The product is well-made and also ensured good quality .
.overall I had a very good experience with 25 homes sofa purchase . Will be defiantly recommending them my friends and family.
Thank you Monica and Team.
I work a lot, so when I get home I want to be able to relax in comfort with my family. My couch was deep and soft as described. I have a 3 year old and I’m excited that the couch is durable and looks great. I would purchase more furniture from 25Home.
Obsessed with my new sofa + ottoman from 25Home! It’s the perfect blend of comfort, style, and affordability. The modern Scandinavian design is exactly what I was looking for — clean lines, neutral tones, and just the right amount of cozy.
The ottoman adds so much versatility — I use it as a footrest, extra seating, and even a coffee table in a pinch. The fabric feels durable and soft, and the quality really surprised me for the price. Delivery was smooth and everything arrived in perfect condition.
I’ve already gotten so many compliments, and people are shocked when I tell them it didn’t cost a fortune. This is hands-down my favorite furniture purchase. Highly recommend!
Monica Green is an exemplary customer service representative who was patient with me and addressed every question. The couch is beautiful exactly as advertised, and sooo comfortable.
Most if not all of the items they sell are bought from amazon and marked up 3-5X the price. Their customer service is very spotty and their return policy is very strict.
Reply from 25home Furniture2025-07-04
Thank you for taking the time to share your experience. We highly value feedback from every customer.
We strictly screen our supply chain, and all products undergo professional quality inspection with comprehensive after-sales support (such as 1-year warranty). Our pricing not only covers the product itself but also encompasses quality control, customer service, and other hidden costs to ensure you receive a long-term stable user experience.
We are committed to providing fast, professional customer support. If you have experienced service delays, we sincerely apologize and hope you will contact us at [email protected] so we can further optimize our service.
Our return and exchange policy is completely transparent and clearly displayed on our website. For product quality issues, we provide free returns and exchanges. For non-quality issues, we also strive to provide flexible solutions.
If you have any questions or concerns, please feel free to contact us anytime. We hope to better understand your order situation and provide you with a better solution. Your satisfaction is crucial to us, and we look forward to the opportunity to provide you with higher quality service.
The product we ordered is exactly what we wanted and seems to be of great quality. We are very happy with this purchase. The only downside is the time it takes to receive. We ordered a different color set of couch covers and it took about 3 months to receive the order.
This is my second purchase and I am extremely pleased with my new Lunna modular couch! Pictures to come later as we are still putting it together!
Without question I have to say that I am impressed with their furniture, but what is also excellent is their customer service!
If I have any questions or concerns they are quick to respond. It may not be right away, and that may be due to our different time zones. But they do respond!
The other thing is I don't find anyone else with my furniture! 🤗
This couch is perfect! The quality of the leather and the stitching are great. I have 2 large dogs and have not seen any evidence of their nails on the leather. The service has also been outstanding. My delivery was incorrect (ordered white glove and got the threshold delivery) but they have agreed to make it right. By the way--assembly was not bad! I would definitely order from this company again
I had a very good experience with 25Home. Their customer service team was quick to respond, helpful, and understanding. They offered great support and a very fair solution for my order. The quality of their products is impressive, and I really appreciate their commitment to making sure customers are satisfied. Highly recommend 25Home!
I have never posted an online review, but want to share this experience in case it can be helpful to others. I purchased a sofa and then cancelled the order approximately a week later, as I realized it wasn't the right choice for me. When I did the initial purchase, Sunny was very responsive, almost strangely so with the texts and all, but then it was very quiet when I asked for a refund. I was connected to Joanna who was to assist, but first she asked why I wanted to cancel. After giving her that response, she responded the next day by offering me different options for other sofas. I asked to please proceed with the refund. Then, several days later, she offered different swatches, attached photos and videos of happy customers to encourage me to still purchase a sofa from them. I thanked her, but made it very clear that I wanted my refund, or I'd need to dispute the charge. Two days later, I haven't heard back from anyone and I've had to dispute the charge. This has taken a week and it's still not resolved, wasting a ridiculous amount of time and energy. Easy to order, extremely difficult to cancel and get refund.
Update: One month later, I still have not received my refund or a response to my latest inquiry that I emailed on July 9th. I filed a dispute with my credit card company regarding this payment. Shortly afterwards, I was asked to withdraw the dispute and to also update this review. I said I would update the review once I received the refund. I also asked my credit card company to withdraw the dispute. They sent me evidence via a letter that the dispute was withdrawn. Still, I have not received my refund as of today. I am also not receiving responses regarding my inquiry. I guess I’ll have to start the dispute process again. I would never recommend this company based on my experience.
I am updating my review. This drama began on June 7 when I requested to cancel my order, within a short and appropriate timeframe to make the request. After trying to encourage me to still purchase a sofa, we finally came to a place of agreement when they said, they would refund my money. After that didn’t take place for several weeks, I disputed the charge and wrote a review. They responded to the review, much quicker than they responded to me, indicating that if I would drop the dispute that they would refund me immediately. Although they did not fund me immediately, to their credit, they did try to refund me after I filed the dispute, but the payment would not go through because I had issued the dispute with my credit card company. I then asked AMEX to drop the dispute, per the request of 25Home, as they said they’d then issue the refund. They also asked me to update my review on trust pilot. I lifted the dispute and indicated that I might be willing to update the outcome; however, we are about to go into August and I still have not received my refund!! American Express closed out the dispute sent a letter to me which I shared with 25Home. They have stopped responding to me have not given me a refund and now I will have to start the dispute process again. Unbelievable! I’ve never seen anything like this. I would absolutely not do business with this company. I don’t know if their sofas are fantastic or not, but the customer service when you were trying to get a refund is horrible! Notice the trend vis the reviews. My advice is to be very certain of your purchase, or buyer beware and go someplace else. Lots of places sell fantastic sofas and follow through with their stated policies. Hope
this helps with decision making for folks out there.
Reply from 25home Furniture2025-06-19
Thank you for sharing your experience, and we sincerely apologize for the frustration and inconvenience you've encountered during this process.
We have been actively following up on your order dispute situation from our end. However, we want to clarify that we have not yet received notification that the dispute has been withdrawn from our system. During an active dispute period on Shopify, our payment processing system prevents us from processing any refunds - this is a platform restriction beyond our direct control.
While your bank has informed you that the dispute has been canceled, Shopify’s system has not yet been updated to reflect this status. Until the bank officially notifies Shopify and the dispute status is resolved in our system, we are unable to process your refund.
For security and compliance reasons, Shopify only reinstates our refund permissions once they receive formal confirmation from the bank. To help expedite this process, you can confirm with your bank whether they have already submitted the cancellation notice to Shopify.
We completely understand your frustration with this process, and we want to assure you that we are committed to resolving this matter. Our team has been continuously monitoring the dispute status and will process your refund immediately once we receive confirmation that the dispute has been properly withdrawn from our merchant account.
We apologize for any confusion. Please rest assured that we will continue to actively follow up on this matter until your refund is completely processed.
Thank you for your patience, and we will keep you updated on any progress.
We had looked for three years for the perfect color and style of sofa. Was nervous to order over internet without seeing the color first. Color is exactly as expected, sofa is soft and comfortable. I am very pleased with my purchase and would not hesitate to order from this company again.
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