Fifth Third Bank is a bank headquartered in Cincinnati, Ohio, at Fifth Third Center.
Is Fifth Third Bank legit?
Fifth Third Bank (53.com) has a 3.3 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 36% give 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the staff and bank tellers for being extremely polite, welcoming, and well-informed during in-person visits. Consumers appreciate the personalized attention, noting that employees take the time to answer questions thoroughly and provide helpful advice.
Some reviewers were not happy with the remote customer support, reporting difficulties reaching representatives and lengthy phone calls without proper resolutions. Additionally, a few individuals expressed frustration concerning unexpected account fees, system migration delays, and slow transaction processing times. Some people also experienced occasional account access hurdles or application limitations during their banking routines.
Auto-generated from all reviews of this business. For reference only.
Incredibly BAD customer service.
If I could, I would give them a -Star. I was unable to open the account online. The system forces you to use a smartphone with no way to override and use a laptop or other device.
The phone numbers provided - 800-972-3030 & 866-671-5353 - don't work!! They do NOT allow non-customer access to their system. When you call and choose an option, you get a constant, fast busy signal unless you are already a customer.
The bank TEASES you with a sign up bonus of $300. However, it is physically impossible to claim that bonus unless you use a smartphone.
Using a smartphone may sound like an easy fix. However, I DO NOT WANT to use a smartphone. I DON'T do my banking on a device I carry in my pocket! Nor, should I be required to.
I wish I had read the reviews earlier. I would have saved a LOT of time and aggravation!
As far as I'm concerned, the 100 Capcom Location set the New Standard in design and customer support. Love 53rd for the easy, no nonsense products for businesses ♥️
Had a lost check issue. Bank stopped payment of lost check and handled replacing with cashier ck. And also mailed it for me as I had just come out of hospital and no time to go to post office as almost closing time. Amazing service .
Thank you Fifth Third!!!
The staff is very helpful, kind & professional. They know their job very well. The office is very clean & there is no long wait on line. I was treated as a valued customer. Very nice experience!
Alex is amazing!!I Recently had an outstanding experience at my local Fifth Third Banking Center. From the moment I walked in, I was greeted warmly and made to feel like a valued customer. The staff was professional, knowledgeable, and genuinely interested in helping me with my banking needs rather than rushing me through the process.The banker I worked with took the time to listen carefully, answered all of my questions thoroughly, and explained my options in a way that was easy to understand. I never felt pressured, and I appreciated the patience and attention to detail throughout the entire interaction.What stood out most was the level of customer service. Everyone I encountered was friendly, respectful, and willing to go the extra mile to ensure everything was handled correctly. It's refreshing to receive personalized service from people who truly care about their customers.Overall, my visit exceeded my expectations. The combination of professionalism, efficiency, and excepti
Extremely deceptive and unprofessional branch handling of a fully cleared, certified corporate check. I deposited an official auto-equity check from AutoNation into my brand-new account layout, and the branch has placed an unprovoked administrative hold on my family's moving and essential survival funds.
The funds are fully processed and cleared on AutoNation's end. I physically walked into the local branch and spent my valuable time trying to resolve this face-to-face, and I have called Fifth Third's corporate customer service lines multiple times, but their desk did absolutely nothing to help. The branch staff refuses to perform a simple 2-minute phone verification with the dealership's accounting desk to release the hold. This unprovoked restriction is actively creating severe financial strain, threatening our ability to pay essential bills on time, risking incoming late fees, and actively endangering a local family's critical housing transition. An official federal complaint has been formally logged under active CFPB Case ID: 260630-34849275. Avoid this bank at all costs.
I was disappointed to receive a late charge fee of $257.13 for a payment that was only two days past the due date, and I respectfully request that this matter be reviewed for fairness. No consideration at all for long term customers. Will never, ever refer this bank.
I’ve been a “ private banking” customer of this bank since 1982. I discovered that unauthorized $7/month charges were being applied to my checking account for “ID Alert.” I did not sign up for it. I had to spend two hours on the phone trying to explain this while getting passed around to the same departments with no one having authority to address the banks unilateral unauthorized debits of my money. The bank advised that I somehow had signed up for it, which is false. The bank refused to refund $28 in a 45 year banking relationship. I think I will be finding a new bank as they clearly do not value my time or my patronage. I admit my bias, but this is true institutional stupidity on the bank’s part.
The staff understood my goals and helped me get there. They took time to ask me questions and understand my situation, so we worked out to the best outcome. 5 Stars for everyone who helped me.
Knowledge of banking. & service also how to assist a customer it's enlightening
Fifth Third trains their employees well this shows in the way they handle customers , their friendly manor is so welcoming be proud of your employees i did not know any of these employees before I opened my account researched Fifth Third before opening accounts
I came to open a checking and savings account. The banker was able to answer all my questions and opened the two accounts with extreme efficiency. I told her at the time how impressed I was with the systems that the Bank used as well as her assistance.
I rarely need to go in the bank, but they're always helpful
I was called by name and felt that my request was treated with urgency and respect. Yet, I was not hurried out the door. It was impressive that my request was fulfilled by the next day.
Justin Hogeback was very friendly and concerned about a scam by a vendor who, despite my having canceled a subscription months ago, was attempting to sneak in a charge as if I had never canceled. Once I produced documentation showing the date of cancellation, Justin reassured me that all would be good once the 5/3 dispute services received a copy of the document from him. And, that the overdraft fees resulting from the charge would be handled by 5/3. Good professional help---what more could one want from their bank?!
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