Booked. Paid. Done. Online booking and automated payments—all in one place. Try Acuity Scheduling for free. Your calendar shouldn’t be a second job. Turn your availability into a high-converting booking machine. Seamless Booking Provide a high-end, branded experience where clients book in seconds. No friction, just more bookings. No-Show Prevention Protect your time with automated appointment reminders and secure deposits upfront to keep clients on track. Custom Intake Forms Easily create intake forms to collect contact info, consent, health history, or project details, so you're always one step ahead. Acuity Mobile App Keep up with clients and your schedule on the go with Acuity's mobile app, free to use with every plan. Flexible Payments Automate revenue within your booking flow. Sell packages, memberships, and gift cards, or collect funds via deposits, payment links, and tap-to-pay. Try Acuity Scheduling for 7 blissful days absolutely free. Get started. Powering: Health • Beauty • Fitness • Professional Services • Education • Enterprise
Written by the business, not verified by us.
Is Acuity Scheduling legit?
Acuity Scheduling (acuityscheduling.com) has a 3.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 68% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 95% of negative reviews; Reviews mostly discuss User experience, App. Last updated 2026-08-28.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Many people note that the digital scheduling platform provides exceptionally helpful features and makes organizing daily client appointments very straightforward for solo users. Consumers frequently mention that the software successfully saves valuable administrative time and remains generally simple to navigate for everyday business needs.
Some reviewers were not happy with recent platform updates, noting that forced changes to the login process create tedious daily complications across multiple accounts. Others expressed genuine frustration regarding persistent system instability, unexpected technical glitches, and severe difficulties when trying to complete crucial client bookings.
Auto-generated from all reviews of this business. For reference only.
I did not understand the response. My question ended up having to involve all of my users logging in and fixing the problem themselves. The person who answered me didn't tell me that. I had to figure that out by myself.
Reply from Acuity Scheduling2026-08-10
Thank you for taking the time to leave a review. We're very sorry to hear about the experience you had with our support team. If you still need assistance, feel free to reach out from the following page, and we'll be happy to help address any remaining concerns you have: https://sqsp.link/JSSld8
10 years of loyalty lost due to abysmal customer support
After a decade as a paying customer of Acuity Scheduling, I am taking my business elsewhere. What was once a dependable platform has devolved into a textbook example of how not to treat your customers.
Over the course of a recent service lapse, which continues to affect functionality I actively pay for, Acuity's support team failed at every turn.
Despite repeated contacts, the core issue remains unaddressed with no timeline or pathway to a fix.
I was treated like one of their developers, not a paying customer. Instead of taking responsibility for their errors, support deflected with technical jargon and a total lack of accountability, as though debugging their platform was somehow my job.
The most appalling part was when they tried to drag my clients into their problem. Rather than resolving the issue on their end, I was instructed to involve my own clients in troubleshooting, turning a platform failure into my clients' inconvenience. This is unacceptable by any standard.
This entire experience was unprofessional. After ten years of loyalty, I expected at minimum a good-faith effort to resolve a service disruption. Look elsewhere.
Reply from Acuity Scheduling2026-08-10
Hi there. Thank you for sharing your feedback. Our team is truly sorry to hear about your recent experience, especially after a decade of trusting Acuity with your business. We understand how frustrating this situation has been and appreciate you bringing it to our attention.
To make sure your concerns are addressed properly, we recommend following up directly in your existing ticket if you haven’t already. You can also reach out to us at https://sqsp.link/JSSld8, so we can connect with you directly.
Very quick and accurate customer service replies whenever we had questions
We are sad to leave acuity temporarily for this period when our client whose venue will undergo major renovation works
We will be back one our client is back in action
Thank you
Reply from Acuity Scheduling2026-08-05
Thank you for the wonderful review! We're so happy to hear our support team has taken great care of you. We'll certainly miss you during the renovation period, but we can't wait to welcome you back once things are back in action!
I love it! A little confusing, but once you get going it all makes sense! Love it!
Reply from Acuity Scheduling2026-08-06
Thank you for taking the time to leave a review! We're so glad to hear everything clicked once you got the hang of it. We really appreciate your support 👏
Acuity has continued to improve and refine its product making it easier and more fun to navigate. Looks beautiful and very easy to use :)
PS - it has been my trusted companion for almost 10 years!
Reply from Acuity Scheduling2026-08-05
Thank you so much for the review! We love hearing that the updates are hitting the mark and making your day-to-day workflow a lot smoother. We really appreciate your support! 💙
I find it so annoying that when you are working on one client's account, if you go to check something and click out of that client, it will kick you out of their account, and you have to go back to the client list and re-choose their name, knowing it will happen again.
I want clients to leave their credit card. I don't like the client can verify a time slot and has not paid for it. I can't change it to add card and be charged. they still have the opportunity to schedule and verify with no payment. NOT GOOD!
Reply from Acuity Scheduling2026-08-05
Thanks for taking the time to leave a review! We hear your frustration regarding client navigation and card requirements, and we want to take a closer look into this with you. A member of our team is reaching out directly via email to follow up and help out!
Very Poor Service for a Non-Profit That is 8,000 Miles Away From Vendor
As a small non-profit on the other side of the World (Australia), the Support is dreadful (to say the least).
We use Acuity Scheduling once (1) per month for mission critical booking and within the last three (3) months, it has caused us embarrassment, member and non-member confusion due to its changed booking UI. We also use Squarespace and don't want to move. However I would strongly advise any non-profit, particularly, those that don't have a dedicated IT team, to explore other options before committing to Acuity Scheduling.
Reply from Acuity Scheduling2026-08-04
Thank you for taking the time to share this. We know how important these monthly bookings are for your organization, and we're so sorry for the frustration this has caused your team and members.
Our support team is eager to help make things right. If you already have an open ticket about this matter, following up directly in that conversation is the best way to get an update or share additional details. Otherwise, please feel free to connect with us at https://sqsp.link/JSSld8 so we can assist further.
I love using this app to book my clients and for my clients to book at their own convenience. I recently ran into an issue when I checked out a client who paid cash but changed their mind to use another form of payment, I wish you could go back to edit the transaction. Other than that it’s perfect!
Reply from Acuity Scheduling2026-08-04
Thank you for sharing, Amanda! We've sent you an email with some information you may find helpful 💙
Still trying to sort the googlr calender out as that is set up and I thought the link would move to that as it has all my times and days on it. Will look again tomorrow
Reply from Acuity Scheduling2026-08-03
Thanks for sharing your feedback! We'd love to help get your Google Calendar sync working smoothly. We're sending you a direct email now with more information to help you finish setting that up.
They have great customer support and review and find a solution to the issues the moment you contact them.
Reply from Acuity Scheduling2026-08-03
Thank you so much for the fantastic review! We're thrilled to hear that our team has been able to jump in and get things solved quickly for you. We really appreciate your support 🙌
The folks at Acuity are always prompt and always provide good information when needed. We've been using Acuity Scheduling for several years and couldn't be happier with the overall service.
Reply from Acuity Scheduling2026-08-03
Thank you so much for being a loyal Acuity user over the years! We're thrilled that our team has consistently provided prompt, helpful support and that the platform continues to serve your business so well. We truly appreciate you! 💙
Question on changing the amounts charged on my we site
When I sent the question in they directed me to the website and general question. This did not help me. The third time I received an email with Instructions
Reply from Acuity Scheduling2026-08-03
Thank you for taking the time to share your feedback. We're glad our team was able to step in and send over the exact instructions you needed to get this resolved. We appreciate your patience while working with us and are always looking for ways to make our support experience smoother!
This is my first time using a scheduling plugin for Squarespace and it has worked pretty well. The only drawback is that it has a bit of a learning curve for first-time users.
Reply from Acuity Scheduling2026-07-29
Welcome to Acuity! We're glad to hear it’s working well for you so far. We appreciate your feedback about the initial learning curve, and we're always working to make setup as seamless as possible. Thanks for taking the time to share your review!
Just started using it but so far so good. So intuitive to set up and I can see it’s going to save me loads of admin time.
Reply from Acuity Scheduling2026-07-28
Welcome to Acuity! We're thrilled to hear that setup was a breeze and that it's already on track to save you valuable admin time. We're excited to support your business 💙
Hi Carl, We appreciate your positive feedback about your experience with Acuity Scheduling. Thank you for sharing! If you have any questions or need support feel free to reach out to our team. You can reach our customer support team via our intake form here: https://sqsp.link/yztiOW.
Squarespace
Setmore
Vagaro
Calendly
HoneyBook
Apollo
Booksy Biz
Mindbody