Booked. Paid. Done. Online booking and automated payments—all in one place. Try Acuity Scheduling for free. Your calendar shouldn’t be a second job. Turn your availability into a high-converting booking machine. Seamless Booking Provide a high-end, branded experience where clients book in seconds. No friction, just more bookings. No-Show Prevention Protect your time with automated appointment reminders and secure deposits upfront to keep clients on track. Custom Intake Forms Easily create intake forms to collect contact info, consent, health history, or project details, so you're always one step ahead. Acuity Mobile App Keep up with clients and your schedule on the go with Acuity's mobile app, free to use with every plan. Flexible Payments Automate revenue within your booking flow. Sell packages, memberships, and gift cards, or collect funds via deposits, payment links, and tap-to-pay. Try Acuity Scheduling for 7 blissful days absolutely free. Get started. Powering: Health • Beauty • Fitness • Professional Services • Education • Enterprise
Written by the business, not verified by us.Acuity Scheduling (acuityscheduling.com) has a 3.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 68% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 95% of negative reviews; Reviews mostly discuss User experience, App. Last updated 2026-08-28.
Most reviewers were somewhat happy with their experience overall. Many people note that the digital scheduling platform provides exceptionally helpful features and makes organizing daily client appointments very straightforward for solo users. Consumers frequently mention that the software successfully saves valuable administrative time and remains generally simple to navigate for everyday business needs. Some reviewers were not happy with recent platform updates, noting that forced changes to the login process create tedious daily complications across multiple accounts. Others expressed genuine frustration regarding persistent system instability, unexpected technical glitches, and severe difficulties when trying to complete crucial client bookings.
Auto-generated from all reviews of this business. For reference only.Very good customer service and very thorough service/response when I asked to have my account deleted. I would like to add I didn’t delete my account bc of bad service but bc it was linked to a business I wanted to completely cut ties with
Thank you so much for taking the time to share this! We're glad our team could provide clear and thorough support to help get that taken care of for you.
I’ve been using Acuity from a while and never had a problem. It is the best booking system👌🏽 highly recommended
Thank you so much for the high recommendation! We're thrilled to hear that Acuity has been working so reliably for you over the years. We appreciate your support!
Thank you so much for leaving a review! We're happy to hear you're loving Acuity. Comments like these make our day 💙
The program works great! I do miss the funny comments there used to be in certain areas. For example, the help button used say something like ~ hey there, we’re here! Can’t quite remember. lol But I do love acuity!
Hi there, It’s wonderful to hear that Acuity Scheduling is working well for your business! We appreciate your insights about the missed comments, and we’d be happy to pass your feedback along to our development team. If you have any questions regarding your account, please reach out to our support team, and we'd be happy to help: https://sqsp.link/yztiOW.
Goods Service. thank you
Thank you for taking the time to share your review, we really appreciate the support!
I recently had my account undergo the update with Squarespace and it's been amazing so far. I was a former Squarespace user and have enjoyed the merge.
Thank you so much! We're thrilled to hear the transition to Squarespace went smoothly and that you're loving the updated experience. Thanks for being a great part of our community!
Been using this app for years. Always get prompt reliable help.
We're glad you had a great experience. Thanks for letting us know 🙌
Hi there, We greatly appreciate the review of Acuity Scheduling. We’re thrilled to know that you had a positive experience with our customer support team. If you have any questions regarding your account, absolutely reach out to our support team. You can reach out team via our intake form here: https://sqsp.link/yztiOW.
Support listens to my complicated questions -- their library of FAQs is big and very clear, so I seldom need support. I am always treated respectfully, cheerfully and with genuine curiosity. And if I'm trying to bend the system in a way it won't work, they let me know. My business is one of those blended projects that doesn't fit in an easy box for applications like this ... and their support helps me blend it all. Great user experience!
Thank you so much for the review! We appreciate you taking the time to share your experience, and we're so glad to be supporting your business! 💙
The person who helped me was very thorough and helped me find the best solution possible for the issue I was having.
Hi Myan, Thank you for taking the time to leave a review of Acuity Scheduling. We're Happy to hear that our team provided you with thorough support and helped you find a solution! If you have any questions feel free to reach out to our support team. You can reach out team via our intake form here: https://sqsp.link/yztiOW.
I would have given 5 stars, but I was lucky to have been passed to the new shift person, who knew how to fix right away.
Hi there, thank you for taking the time to leave a review of Acuity Scheduling! We're happy to hear our support team was able to assist you with the issue on your account. If you have any questions or additional feedback feel free to reach out to our team. You can reach us via our intake form here: https://sqsp.link/yztiOW.
Hi Helen, Thank you for taking the time to write a review of Acuity Scheduling, it is greatly appreciated! We're happy to hear your positive feedback about our customer support team. If you have any questions feel free to reach out to our team. You can reach out team via our intake form here: https://sqsp.link/yztiOW.
I always find Acuity support very helpful. If they don't have the solution it goes to their programmers and I actually see changes in the app on occasion which is very exciting that this company is on top of what the clients need
Hi Pamela, Thank you for writing a review of Acuity Scheduling! Our team is pleased to hear that we've been able to support you with your account queries. We appreciate your excitement about the changes you’ve noticed as well. If you have any questions feel free to reach out to our support team, you can reach out team via our intake form here: https://sqsp.link/yztiOW.
Reviews like yours remind us why we do what we do. Thank you 🙌
The highly customizable forms is what sold me on Acuity as our business requires unique information to schedule appointments. Very flexible and allows for the scheduling of multiple employees. My only complaint is the calendar view is not very user friendly.
Your feedback helps us continue to improve. Thank you for sharing!
It’s a good service. I wish there were more customizable options to change standard language for my business.
Hi there, Thank you for taking the time to write a review of Acuity Scheduling, it is greatly appreciated. We can absolutely understand how having more customization options for languages would be helpful for your business. Currently, the account language and Scheduling Page language can be customized by following the steps in our guide here: https://sqsp.link/5pckcO. A member of our support team has reached out via email to learn more about the customization options you are looking for.
Acuity scheduling has hardly been developed or changed at all over the last 7 years. 2 years ago was a change in CSS for the iframe …. Nothing fundamental. They have relied on the lack of competition. But things are changing fast. If you’re looking for exciting monthly changelogs you won’t find it here. And quite unbelievably and irresponsibly have not yet activated the multi factor authentication for non-squarespace - still waiting for it to be activated. In 2026 FGS?
Thank you for letting us know. All Acuity customers should have access to two-factor authentication now. More on this here: https://sqsp.link/mGk34N If you're not seeing this on your end, please contact us for support at https://help.acuityscheduling.com/hc/requests/new.
Thanks for giving us a try! We're always here if you have any questions about your experience. 💙
Total scam. At the end of my free trial I paid for a subscription. They took my money, and canceled the scheduling site I had spent so much time building. Then their automated system denied me a refund and only a month later did they finally email me back all to say they could not complete a full refund. They accused me of making a mistake and cancelling of my own accord. No live reps over the phone, emails were responded to by a different person each time. Absolutely disgusting service and a total rip off of my money.
Thank you for taking the time to share your experience with us. We’ve let our development team know so that it’s top of mind as we work to continually improve customer experience at Acuity. If there’s anything else we can do to help, please don’t hesitate to reach back out and let us know.
Helps me run my business with minimal time dealing with customers scheduling, rescheduling and paying
Thanks for sharing your experience. We appreciate your feedback 🙌
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