Booked. Paid. Done. Online booking and automated payments—all in one place. Try Acuity Scheduling for free. Your calendar shouldn’t be a second job. Turn your availability into a high-converting booking machine. Seamless Booking Provide a high-end, branded experience where clients book in seconds. No friction, just more bookings. No-Show Prevention Protect your time with automated appointment reminders and secure deposits upfront to keep clients on track. Custom Intake Forms Easily create intake forms to collect contact info, consent, health history, or project details, so you're always one step ahead. Acuity Mobile App Keep up with clients and your schedule on the go with Acuity's mobile app, free to use with every plan. Flexible Payments Automate revenue within your booking flow. Sell packages, memberships, and gift cards, or collect funds via deposits, payment links, and tap-to-pay. Try Acuity Scheduling for 7 blissful days absolutely free. Get started. Powering: Health • Beauty • Fitness • Professional Services • Education • Enterprise
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Is Acuity Scheduling legit?
Acuity Scheduling (acuityscheduling.com) has a 3.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 68% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 95% of negative reviews; Reviews mostly discuss User experience, App. Last updated 2026-08-28.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Many people note that the digital scheduling platform provides exceptionally helpful features and makes organizing daily client appointments very straightforward for solo users. Consumers frequently mention that the software successfully saves valuable administrative time and remains generally simple to navigate for everyday business needs.
Some reviewers were not happy with recent platform updates, noting that forced changes to the login process create tedious daily complications across multiple accounts. Others expressed genuine frustration regarding persistent system instability, unexpected technical glitches, and severe difficulties when trying to complete crucial client bookings.
Auto-generated from all reviews of this business. For reference only.
A timely but generic response. The team responded very quickly which was great but the response that came made me feel like I was communicating with a 1st generation Ai with stock answers ready to fire back out.
Reply from Acuity Scheduling2026-07-07
Thank you for taking the time to share your feedback with us. We share guides as a resource, but our support team is happy to provide step-by-step instructions, videos, and screenshots when you need it. You can reach out to us anytime at https://sqsp.link/JSSld8.
Using Acuity outside of Squarespace is not easy...
Using Acuity outside of Squarespace is not intuitive or easy, which is why we needed to contact Acuity directly. This took a while. After a few days, we received several replies (from different people!) who gave technical advice in lay terms we could understand and take action accordingly. The information was accurate and effective. The only way this could have been better would have been if there had been a person in a call centre we could talk to in person, rather than an email chain.
Reply from Acuity Scheduling2026-07-07
Thank you for the review! We're so glad our support team could help you out. We appreciate you choosing Acuity 💙️
Poor service, poor response. I've been paying for this garbage for months, waiting for their IT to fix a simple but important phone verification. They don't seem to care and not communicating. For months.
Reply from Acuity Scheduling2026-07-07
Hi there, thank you for your review. We're very sorry to hear about the experience you've had and the frustrating delays. If you still need any assistance with your account or if you'd like to revisit this with us, please feel free to reach out from the following page, and we'll be happy to address your concerns: https://sqsp.link/JSSld8
No help with resolving my issue. Still no confirmation email. With no explantation of why I randomly stopped receiving them after appointment booking.
Reply from Acuity Scheduling2026-07-07
Thank you for your feedback. Our team had the opportunity to look into this and work with you directly to provide guidance on the next steps. If there's anything we may have missed or if you have additional questions, please feel free to reach back out at https://sqsp.link/JSSld8
I use coupons often. Frequently something goes wrong. I suspect it is people who fiddle with scheduling...setting one time, and before confirming, doing it again and again. Sometimes, clearing cookies and history works, or using a different browser. I wish there was some mechanism incorporated to avoid this. I suspect I loose a good deal of business from this.
Reply from Acuity Scheduling2026-07-07
Thanks for the review! Our team had the opportunity to look into this and work with you directly regarding these coupon issues. If there's anything we may have missed or if you'd like to revisit this, we're here to help. You can start a new chat or email at https://sqsp.link/JSSld8.
Hi there, thank you for sharing your experience and taking the time to write a review. We understand how important prompt support is for your business. We're able to see our support team worked with you to address the issue. We can certainly share this feedback with our team, if you need additional support feel free to reach out here: https://sqsp.link/SFwWhA.
Been using Acuity for a few years. It's great for managing clients and appointments with a lot of helpful features. Great value for everything it includes. Fast and easy resolution if I have an issue.
Reply from Acuity Scheduling2026-07-07
We love hearing this! Thanks so much for taking the time to share your experience 🙌
The platform is super unstable. Every time I have an important event, I have people complaining that they are unable to book- they go through them whole booking process only to find that they are faced with an error message. I've tried a bunch of different ways to make sure it doesn't happen and customers have assured me that their payment details are correct. I have also asked for assistance from Acuity and each time they say they can't see a problem. There is clearly a problem.
Reply from Acuity Scheduling2026-07-06
We are incredibly sorry for the frustration and instability you're experiencing, especially during such critical events. We want to get to the bottom of this for you. A member of our team is reaching out directly via email to take a closer look and ensure we track down exactly what is causing these payment failures. Please be on the lookout for our message, so we can get this completely resolved.
I’d like more control over what is shown in the heading for the group class sign up. Also a little bit more room character space to detail and descriptions. Also when you have a group class to be able to show it on the calendar when they are signing up.
Reply from Acuity Scheduling2026-07-07
Hi there, thank you for writing a review of Acuity Scheduling and for sharing your feature requests. We understand how these features would be useful for your business, we will note them with the Development team on your behalf. A member of our support team has reached out to you via email, to clarify how you can currently add a description and schedule classes from your Scheduling Page.
We have been using their program for ten years. There are many things which could be improved upon. It does the job however and I just don’t have the time to search for a replacement program.
Reply from Acuity Scheduling2026-07-07
Thank you for being a part of the Acuity community for the last ten years! We know you are incredibly busy, but if you ever want to share what features you'd like to see improved, you can always drop us a line at https://sqsp.link/JSSld8. We'd love to hear your thoughts whenever you have a spare moment.
I was scammed or billed for 1 year subscription which I didn’t approve off now my bank hasn’t refunded me my money I
Reply from Acuity Scheduling2026-07-02
Thank you for bringing this to our attention. We take billing concerns very seriously and have reached out to you directly via email to help investigate this and get it sorted out. We'll be on the lookout for your reply!
I love the design and such, but it doesn't fully meet my needs.
Reply from Acuity Scheduling2026-07-03
Hi there, thank you for taking the time to share your feedback, it is greatly appreciated. We're happy to hear that you like Acuity Scheduling's style options. We can certainly understand the importance of finding a scheduling platform that is right for your business. If you have any further questions or feedback, feel free to reach out to our support team here: https://sqsp.link/ouCTeH.
Thank you for your review. We're very sorry to hear about the experience you've had. Our team had the opportunity to look into this and work with you directly to provide guidance on the next steps. If there's anything we may have missed or if you have additional questions, please feel free to reach back out at https://sqsp.link/JSSld8.
I still haven’t get my verification for sending normal reminders, just simple version. I made subscription for that reason.
Reply from Acuity Scheduling2026-07-02
Thank you for your valuable feedback. Our team appreciated the opportunity to collaborate with you directly on this matter. Should you have additional questions or wish to revisit this discussion, please feel free to contact us at https://sqsp.link/JSSld8
Elliot was terrific! I really appreciated their help! I was given a solution with examples which cleared everything up. Thank you!
Reply from Acuity Scheduling2026-07-03
Hi Heidi, thank you for writing a review of Acuity Scheduling! It's wonderful to hear that you had a great experience with our Customer support team! We're glad that their assistance helped to clarify everything for you. If you have any other questions or need further support, feel free to reach out to our support team here: https://sqsp.link/ouCTeH.
Fast response, honestly and willing to improve the software
Reply from Acuity Scheduling2026-07-06
Thank you for the review! We really appreciate you highlighting our team's communication and our commitment to making the software better for you. Thanks for using Acuity!
appointment types good. Calendar pretty bad visually. Booking/confirmation emails good. scheduling pages and links good. Pricing and payment tools very bad. (can't calculate tax, so bad). UI decent.
Reply from Acuity Scheduling2026-07-02
Thank you for taking the time to share this detailed feedback! We are glad to hear that many aspects of the platform are working well for you, and we appreciate your notes on where we can improve. Your input is incredibly valuable in helping us make Acuity better.
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