Great app
Great app, comes in handy!
About Albert
Data updated- Website
- albert.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 139 reviews
- Replies to negative
- 91% (32/35)
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About this business
Albert is a fast-growing money app with millions of customers. We help people get smarter about money with industry leading financial products and a personal financial assistant that offers a whole new way to budget, save, and invest. Complexity and high fees have dominated the financial industry for decades. At Albert, we make financial products that are intuitive, affordable and available to all.
Written by the business, not verified by us.Is Albert legit?
Albert (albert.com) has a 3.9 out of 5 rating on OK.one, based on 139 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 91% of negative reviews; Reviews mostly discuss User experience, App, Customer service. Last updated 2026-08-28.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful mobile application for helping them easily budget, track spending, and access extra cash quickly when financial emergencies arise unexpectedly. Consumers genuinely appreciate the very flexible tools, smooth interface, and reliable service that make daily financial management much easier and stress-free. Some reviewers were not happy with unexpected charges continuing after they tried to cancel their subscriptions or close their accounts. Consumers also mentioned that it was quite frustrating and difficult to reach a real human through customer support when trying to resolve billing problems.
Auto-generated from all reviews of this business. For reference only.What people say
So amazing love this app!
The amount of borrow changes…
The amount of borrow changes drastically. $25 from $500. If an emergency comes up- and you need to borrow- it would be nice to know approximately what is available. This is the only payday loan that doesn’t stay remotely close to the same borrow limit. People shouldn’t rely on these loans- but if something unexpected comes up- you shouldn’t have to guess if your only going to be eligible $25 when the last 3 times you were eligible for $500.
If I could give a sub-zero rating I…
If I could give a sub-zero rating I would. Albert is the worst ai experience one could ever have! It forced me into a so-called "Genius" subscription just so that I could move forward, and then it wanted me to create a direct deposit to ALBERT instead of to my financial institution. When I attempted to deactivate my "Genius" subscription, it kept giving me nonsense that led no where at all. The instructions were WRONG (I took screen shots all along the way) and after several HOURS of struggling to simply cancel the account, I was unsuccessful and made a complaint to the California Financial Regulators office as well as to the California Attorney General. The Albert app and the website are deeply troubled, and now they have all my personal information. I have gone into my Plaid account and revoked permission for Albert to use the platform to take money from my bank account. Albert is FAR BEYOND Ridiculous! BEWARE!
Reply from Albert2026-07-23
Hi there — I’m Sam, a senior support specialist at Albert, and I’d like to see how I can help you with the account closure process. Please reach out to me at [email protected] so we can connect. –Sam
A very couple real good company to you
This is the worst bank ever I can’t…
This is the worst bank ever I can’t wait to be done with this!! Your worst mistake was to change to stride!!
Reply from Albert2026-07-23
Hi there - I’m Sam, a senior support specialist at Albert, and I’m hoping we can connect directly so I can address your concerns. Please reach out to me at [email protected] so I can assist you. –Sam
Albert need to learn how to deposit…
Albert need to learn how to deposit repayments on time. They wait until 5 days later before it show up.
Reply from Albert2026-07-22
Hey - I’m Sam, a senior support specialist, and I’d like to help answer any questions you may have about our Instant feature. If you’re up for it, please email me at [email protected] so I can help. Thank you. –Sam
Albert is there when I need them!!
Albert is a scam operating at the…
Albert is a scam operating at the outermost margins of legality. Stay away.
Albert is a great app when you are in a…
Albert is a great app when you are in a crunch. The fees are low and you can access your funds immediately
Amazing and very much so helpful
Love the app super fast and efficient
No clarity with fees
Reply from Albert2026-07-19
Hi there — I’m Sam, a senior support specialist, and I’d like to help address any questions you have. When you have a moment, please email me at [email protected] so I can assist you directly. Thank you. –Sam
Impossible to cancel subscription.
Impossible to cancel subscription. Moved my money without my consent. Requiring me to link a bank account and provide government ID to cancel a subscription is wild and likely illegal. DO NOT DO BUSINESS WITH THIS COMPANY.
Reply from Albert2026-07-19
Hey there — our records show that our support team is working with you to resolve this. If you have any additional questions or need more help, you can email me directly at [email protected], and I'll be happy to assist. –Sam
Well organized and easy to use
Approved
Fast and approved
Everything
Great can’t believe it’s charmin
Albert is a great app if you need the…
Albert is a great app if you need the extra money
Always helps me when I need it a great…
Always helps me when I need it a great app to have
Excellent app
Excellent highly Responsive app- has Come in handy many times
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