Turning your cherished photos into living stories! 🌞
Written by the business, not verified by us.
Is Alivemoment legit?
Alivemoment (alivemoment.com) has a 3.9 out of 5 rating on OK.one, based on 208 user reviews collected here. It is listed under Media & Publishing and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-31.
I WOULDN'T EVEN RATE YOU ONE STAR. YOU GET 0 STARS FROM ME. I EMAILED YOUR "CUSTOMER SUPPORT" A RESPONSE TO YOUR NON-SUPPORT. NO NEED TO REPEAT IT HERE!
Reply from Alivemoment2026-07-25
Hello Joseph,
We're very sorry to hear that you're so disappointed with your experience. We understand your frustration and sincerely apologize that you feel your concerns have not been addressed.
This is not the experience we want for our users. We would like the opportunity to review your case and assist you further. Please contact us via https://alivemoment.com/contact with your account details and previous correspondence so our team can investigate and help resolve the issue.
Kind regards,
Amelie
I Really like the program- But beware of funny charges unasked for
I Really like the program. HOWEVER, I was charged for a renewal I never asked for. And when I tried to ask for a refund, my words fell on deaf ears. I asked for a cancellation of the product, and that went no where.
This put me in a precarious financial situation.
I would like a complete refund.
there are other software company's that do the same program as yours does.
Reply from Alivemoment2026-07-24
Hello Mike,
Thank you for your feedback. We're glad to hear you liked the program, but we're very sorry to learn about your experience with the renewal, cancellation, and refund request. This is not the experience we want for our users.
We would like the opportunity to review your account and investigate your billing concerns. Please contact us via https://alivemoment.com/contact with your account and payment details so we can assist you further.
Kind regards,
Amelie
B
Brenda J. Grodzicki美国 · 1 review · Experienced 2026-07-23 ·
★★★★★
A plus rating!
I tried to work on the contrast and brightness of this photo, but I wasn't having good luck with it because my son's image was dark while mine was under exposed. The rendering I just got from you was perfect. thank you so much!
Reply from Alivemoment2026-07-24
Hi Brenda,
Thank you for your thoughtful feedback. It truly means a lot to our team. 😊
Warm regards,
Amelie
Fraudulent company. they took money from my credit card. never signed up for the service. they took total 3 payments - the last one over £70 for a service I never used. they refuse to give me refund
Reply from Alivemoment2026-07-23
Hello Annita,
We're very sorry to hear about your experience and understand your concern regarding the charges on your account. This is not the experience we want for our users.
We would like the opportunity to review your account and investigate the transactions you mentioned. Please contact us via https://alivemoment.com/contact with your account and payment details so we can assist you further.
Kind regards,
Amelie
Not all photos look like the person in the photo you submit.
It’s nice to see the photos in motion (like a Harry Potter) scene.
Customer service isn’t the best. It’s like the photos (hit and miss).
The reviews on the charges are right on! I had over 30 coins removed right before my eyes and customer service basically said it was tough! One service rep saw multiple coins another said they were
Gone.
They don’t return coins you spend on the pictures that don’t look like your photo… but have no problem stripping you of the tokens in your account!
Reply from Alivemoment2026-07-22
Hey Aneda,
We’re grateful for your lovely feedback 💚
Best wishes,
Amelie
Hello M T Kamatoy,
We're sorry to hear that the service didn't work for you. This is not the experience we want for our users.
Please contact us via https://alivemoment.com/contact with your account details and a brief description of the issue so we can investigate and help resolve it.
Kind regards,
Amelie
The animations are very poor and unrealistic. They still attempt to take money from my account even though I cancelled a subscription that I didn’t realise had set up, luckily my bank declined the £75 a month they try to take,
Reply from Alivemoment2026-07-20
Hello Pierce,
We’re very sorry to hear that the animations did not meet your expectations and that you experienced concerns regarding your subscription and billing. This is not the experience we want for our users.
We regret the issues you described and would like the opportunity to review your account and investigate your subscription status. Please contact us via https://alivemoment.com/contact with your account details so we can assist you further.
Kind regards,
Amelie
I have always loved color but most of my childhood photos are black and white. It was so fun to see my photo memories in full color through Alive Moment. Even with some of the colors being different than remembered it made the memory become more real!
Reply from Alivemoment2026-07-22
Hey Cheryl,
We’re grateful for your lovely feedback 💚
Best wishes,
Amelie
Fraudulent company! You charged me unauthorized fees, and your support team never replies. I want my money back immediately!
Stop sending the same generic message to everyone whose money you have taken, saying you are sorry and that we need to contact support. Your support does not respond. I expect a full refund and a proper response regarding this unauthorized charge.
Reply from Alivemoment2026-07-20
Hello Julia,
We're truly sorry to hear that you're still dissatisfied and understand how frustrating this situation has been for you.
We sincerely apologize that you have not yet received the resolution you were expecting. This is not the experience we want for our users. We would like the opportunity to review your case and the status of your refund request.
Please contact us again via https://alivemoment.com/contact with your account details and your previous correspondence so our team can investigate your case and assist you as quickly as possible.
Kind regards,
Amelie
Some pic revisionscare incredible some just don't work. In the UK it can take.numerous attempts gor photos to upload and then hours to process. I found earlybmorning the most reliable time
ADDITION 8/26 downgrade by 2 stars.
There were no refund credits givwn when the software didn't work. The only way to contact is via an online form wirh no acknowledgement. I was charged c£75 2 months later without my agreement and after no response to my complaint I had to log the payment as fraud via my bank in order to gat this. Very poor!
Reply from Alivemoment2026-07-20
Hello Maggie,
Thank you for your feedback. We're glad you enjoyed some of the results, and we appreciate your comments about the upload and processing experience. We'll continue working to improve both quality and performance.
If you need any assistance, please contact us via https://alivemoment.com/contact.
Kind regards,
Amelie
I'm very disappointed that your AI was unwilling to give me a full refund for all the months when I did not use the app at all.
Reply from Alivemoment2026-07-20
Hello Brent,
We're very sorry to hear about your experience and understand your disappointment regarding your refund request. This is not the experience we want for our users.
We regret that your concerns were not resolved to your satisfaction and would like the opportunity to review your case. Please contact us via https://alivemoment.com/contact with your account details and previous correspondence so we can investigate your refund request and assist you further.
Kind regards,
Amelie
I like very much the concept and enjoy transforming pictures particularly as my husband passed away recently.
One big drawback when attempting to share the moments the recipients are unable to open them.
Very disappointing.
Reply from Alivemoment2026-07-20
Hello Richard,
Thank you for your feedback. We're truly sorry for your loss, and we're honored that AliveMoment has helped you bring those special memories to life.
We're sorry to hear you've experienced issues sharing your moments. Please contact us via https://alivemoment.com/contact with your account details so we can look into the sharing issue and assist you.
Kind regards,
Amelie
Fraud still going on. No refund. although asked 2 months ago
I AM TIRED TO CONTACT AGAIN AND AGAIN AND AGAIN WITHOUT RESULTS!!!
Reply from Alivemoment2026-07-20
Hello Pavlos,
We're very sorry to hear that your issue remains unresolved and understand how frustrating it must be to still be waiting after two months.
We sincerely apologize for the delay. This is not the experience we want for our users. Please contact us again via https://alivemoment.com/contact with your account details and your previous correspondence so our team can review your case and assist you as quickly as possible.
Kind regards,
Amelie
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