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Is Als.com legit?
Als.com (als.com) has a 3.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Sports and its reputation is mixed. Opinions are polarized: 67% rate it 4 stars or higher while 29% give 1 star; The business has replied to 3% of negative reviews; 22 of them were added in the last 12 months. Last updated 2026-09-02.
I have bought online purchases for years and years, this is one of those few times didn’t go smoothly.
Bought a climbing harness, got it no problem. Tried it on ONCE, too small, so I asked for return, got the return label that same night, packed in a box (while they shipped in plastic) and shipped it the following day.
Ordered same item next level size on the same night I requested return label.
Today, got an email that my return was denied??? Reason: it was used. Like bruh, how you going to test a harness without using it? I tried it for 2mins to test how it felt. All the instruction manuals and tags are there!
Called to explain, no luck. The person on the phone was kind and couldn’t do anything other than offered -20% for total product. Said something about safety. What an expensive experience to try a product on for 2 mins.
Should have just bought to REI or backcountry, never had issue with them.
Great products, prices, shipping, and customer service.
I've been shopping with Al's a few times per year for about 6 years now and have had nothing but good experiences, from products I was looking for, at the best prices, and fast shipping. Today I experienced fantastic customer. A product I had just ordered dropped in price. I called on a Saturday morning and the customer service rep quickly and professionally refunded the difference to my credit card. Fantastic!
i bought a sleeping mat for camping online. didn't like it, went over 30 day return date, called customer service. they picked up in a minute. process the return in another minute. cost me $9.95 but it's not their fault I didn't like the item. First time shopping there. Would do again.
I’ve been looking for a good canoe paddle for a little while just couldn’t turn loose of the money. My wife said what you want for Christmas the other night so I start looking again. The cheapest I can find this bending branches paddle is $139 with free shipping. I looked on eBay but with shipping a used paddle is even more than new. I see the paddle in an Al’s add for $94.46. Being from SW Oklahoma I had never heard of Al’s so I was a little sceptic. I look up reviews for Al’s it had some really high reviews and some bad ones Like always. Thought I would give them a shot & use PayPal so I was guaranteed to get my money back if something happened. Right after I ordered the paddle I get an email saying they received my order. Couple days later a email saying they sent it (ordered over a holiday weekend).I get the paddle about a day later. Al’s is now going to be on the top of my go to’s list when shopping on line! Glad I stumbled onto it.
Contrary to some of the negative posts, I had a very positive experience with this company.
Ordered a new tent, smooth payment process, fast, free shipping and product showed up less than a week later new and unopened.
Great transaction, thank you Al’s .com
Ordered a wake board package, they emailed me 8 days later that they didn't have it in stock anymore and tried to bait me into a different wakeboard that was a much worse deal for the same price. Found out that they had both the wake board and bindings separately, but won't combine them into the package because the buyer said they couldn't. If you are going to sell something, then make it right. Not real impressed.
I purchased a pair of Olukai shoes for my husband. They arrived in perfect condition and just in a few days. Thank you so much for the super quick shipment. Great experience!
I ordered a Thule roof top tent from Als.com. Price was very competitive and with free shipping. I promptly ordered. After 3 days, my order was stuck in "Handling Order" status. Called the support hotline, which was quick to answer. Customer representative explained that this was a direct ship item, and my order will be updated once they have shipping info. 5 days later, no status change. I called Als.com again. Same conversation, but with an added twist. I was told to wait until after Als.com missed their delivery estimate and to call a 3rd time. It never got to that point, the day before estimated delivery Als cancelled my order due to a website error and inability to ship large items. Why does Als.com have items on their website they can't fulfil? They wasted 9 days of my time. Think twice before buying large or competitively priced items.
2 stars because they had in stock the socks I wanted, at least at time of order. I ordered 3 pair on their website. It was worth shipping fees with that amount. However, upon opening package, there were 2 pair, and what should've been 3rd pair was only 1 sock. Any sober staffer would've seen this when fulfilling order. I emailed them and they said they no longer had the socks in stock and would refund 1 pair of socks. That refund didn't include shipping costs and cost per pair of socks went up at least $2 a pair. Not worth the frustration.
Knowingly sent me a defective product. Pair of Smith ski googles with the silicone strips on the inside of the band, for holding gripping the helmet. The silicone rubbed off with the lightest touch. I noticed as I returned the product that the return address on the original box was Als.com Returns - they sent me a pair that had already been returned. Also, no option for "defective product" or paid return label for the return shipment - will not shop with them again.
Reply from Als.com2023-01-30
Hello Franco, we are sorry to hear about your poor experience with our team! We would love to look into this more and make it right. Unfortunately, we have been unable to locate your order with the information provided. If you would please reach out to our customer service team at 435-534-8900, we would be able to talk with you a bit more about this. Again, we apologize for this and agree it is unacceptable! Thanks, Al's Team
I ordered a bikini and received hiking boots. It was a huge ordeal trying to get my money back and process a refund. I tried them again a few months later for a jacket. It arrived with the security tag still attached. They told me to get a "big magnet" and take it off?!!!
I had a fantastic experience purchasing Salmon QST skis
I had a fantastic experience purchasing skis online with Al's! When I ran into any issues, they had exceptional customer service. The team was definitely worried about making it a positive and memorable purchase experience and I would highly recommend them.
I have been looking for Quality Taurus magazines for my G2C. After searching many websites, I came across ALS.COM. The price beat everyone that carries this item. Then the part that put the order from Good to Very Good was the S&H was free via USPS. I received the package within 3 days and was able to track the progress. Deal with ALS if you want Quality and a product you can depend on. Deal with confidence.
I really enjoy shopping at Al's, even more than Cabela's and Sportsman's. I like their quality products, great selections, competitive pricing, and an always helpful staff. Their staff seems to be well planned compared to the larger stores I previously mentioned. I was in Sportsman's yesterday and had to walk around for 5 minutes with a fishing rod in hand just to get questions answered about the rod. There was no one in the fishing department.
Al’s has OUTSTANDING service and great prices. The staff are always helpful when you call. They always do whatever they can to help you. Even the shipping department makes sure your order is well packed and protected. Great teamwork!! I made multiple orders this year. ALWAYS great service. Highly recommend AL’s for outdoor gear.
I had a really great experience with my order. The shoes were accurate and the shipping was as well… It was my first time ordering from them and I was skeptical as I’ve never heard of them and also some bad reviews but as I stated great experience for me plus they had a coupon. The shoes I ordered were literally double the price on some websites. So thank you!!
The in store pickup option is awesome. It is easy to check in and your order is brought to you quickly.
Reply from Als.com2021-09-24
Hi Justin, thank you for your feedback! We are so glad that you were able to use the curbside pickup option. Hope to see you again sometime soon! Thanks, Al's Team
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