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Is Als.com legit?
Als.com (als.com) has a 3.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Sports and its reputation is mixed. Opinions are polarized: 67% rate it 4 stars or higher while 29% give 1 star; The business has replied to 3% of negative reviews; 22 of them were added in the last 12 months. Last updated 2026-09-02.
Als.com was dealt a raw deal by UPS with my order. UPS lost my package and Als was on it filing a claim and getting the situation resolved. They made the best of the situation by being proactive and communicating the entire way through the process. Wont hesitate to order from them again.
Reply from Als.com2021-06-10
Hello Addison,
Thank you so much for giving us such great feedback on your experience with us. We apologize that your order was lost in transit but really appreciate your patience and understanding. We will look forward to hearing from you again soon!
Thanks,
Al's Team
My wife went in a few days ago and couldn't say enough about the service. I went to the Orem, Ut store today. Great service again. Great job Eric!! We both bought hiking shoes.
Reply from Als.com2021-06-04
Hello Tom,
Thanks for the awesome shout-out for our Orem location! We are so glad the team there was able to take care of you guys. We will pass along the good words to Eric and the Orem location. Hope you are able to enjoy your hiking shoes!
Thanks,
Al's Team
I wasn’t able to get the item I wanted in the store because they had just sold out. Online customer services matched that price and quickly had me checked out and my item on its way! We love shopping at Als! And will continue to shop there
Reply from Als.com2021-06-04
Hi Haylz,
Thanks for taking the time to share your review! We are glad to hear that our online Customer Service Team was able to take care of you. Hope to hear from you again sometime soon.
Thanks,
Al's Team
i love Als and have always had the best help when i go there!
Reply from Als.com2021-05-28
Hello Elizabeth,
Thank you for the positive review! We are so happy to hear about your experience with our team. Thanks for coming to see us at Al's and trusting us with our outdoor gear!
Thanks,
Al's Team
Als is where dreams come true!!! I have never felt happier spending my money on stuff I probably don’t need!
Reply from Als.com2021-05-28
Hey Mitch,
Thanks so much for taking the time to give us some awesome feedback! We love to hear it! Hope to see you again sometime soon.
Thanks,
Al's Team
Great customer service!! Thanks Marilyn and Kelly !! Fast shipping too!!
Reply from Als.com2021-05-28
Hi Tammy,
Thanks so much for taking the time to share your positive review about our Customer Service Team and delivery time! We will definitely pass along your kind words. Hope to hear from you again sometime soon!
Thanks,
Al's Team
I have loved the items that I have bought from Al's and was very impressed with the quality and fast shipping.
Reply from Als.com2021-05-28
Hi Abbie,
Awesome to hear that you are happy with your gear from us and that the shipping arrived on time! We appreciate your positive review and feedback.
Thanks,
Al's Team
Always a pleasure to shop at Al's. Great variety, selection and price.
Great Customer service.
Keep it up!
Reply from Als.com2021-05-28
Hi Brent,
Thanks so much for taking the time to give us your positive feedback, we appreciate it! Happy to hear about your positive experience with our Customer Service Team. Hope to hear from you again sometime soon!
Thanks,
Al's Team
Every time I go to the store, everyone is super nice. The customer service reps are great and really work with you to fix any problems you have. Definitely referring family and friends to go here
Reply from Als.com2021-05-28
Hi Garrin,
Thanks for the awesome review and referrals! Thanks for coming into Al's to see us, we hope to see you all again sometime soon.
Thanks,
Al's Team
Al’s Rocks!! I haven’t been there in person but after making an order over the phone I will be making a trip in the near future. The employees helped me get the best price on a bike stand and bike wall hooks saving me a ton of $ and beat the Amazon prices. To make it even better I got free shipping! Thanks again Al’s!! I would also like to thank Sariah for taking the time answering all my questions and getting me the best price. I have referred Al’s and will continue doing so because their costumer service is awesome and the price couldn’t be beat. Keep it up Al’s!
Steve R.
Reply from Als.com2021-05-20
Hey Steve,
Wow! Thanks so much for the awesome review and referral. We are so glad to hear about your experience with Sariah, we think she is great as well! Hope you are able to enjoy your new gear, we look forwards to hearing from you again sometime soon.
Thanks,
Al's Team
I was having trouble placing an order online and called Customer Service for assistance. The person on the other end of the line could not have been more helpful or more friendly. My experience was absolutely delightul!
Reply from Als.com2021-05-18
Hi Jane!
We are so glad to hear about your positive experience with our Customer Service team! We will pass this along to them! Thank you so much for the positive review. We hope to hear from you again sometime soon.
Thanks,
Al's Team
I have made many purchases through Als.com and have always had a good experience. Their prices are great and with the local pick up option, I have been able to receive my orders quickly. I would recommend using them as they have quality products for great prices.
Reply from Als.com2021-05-13
Hi Elise,
Thanks much for the positive feedback! We are happy to hear that you were able to use the local in-store/curbside pickup! So glad we were able to get you the gear you needed!
Thanks,
Al's Team
Al’s had a great sale I ordered online and it was ready for pickup the next day super easy.
Reply from Als.com2021-05-13
Hello Travis,
Thanks for the aweome feedback about our in-store/curdside pickup! We strive to get your orders to you as soon as possible! Thanks for coming in. Enjoy your new gear!
Thanks,
Al's Team
Hey Kelly,
So happy to hear that you had a great experience. We think our customers are the best, so we strive for great customer service that you guys deserve! Thanks for the positive feedback.
Thanks,
Al's Team