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Beauty & Well-being

amandahairs.com

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438 reviews

3.1438 reviews
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About amandahairs.com

Data updated
Website
amandahairs.com
Category
Beauty & Well-being
Location
China
Status
Unclaimed
Last 12 months
313 reviews
Replies to negative
16% (31/192)
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Is amandahairs.com legit?

amandahairs.com (amandahairs.com) has a 3.1 out of 5 rating on OK.one, based on 438 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 54% rate it 4 stars or higher while 41% give 1 star; The business has replied to 16% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-24.

What reviewers say

AI generated

Reviewers had a great experience with this company. Customers frequently praise the exceptional overall quality of the hair, noting that the units are consistently soft, wonderfully full, and remarkably easy to style. Many consumers also appreciate the exceptionally helpful and responsive customer service, mentioning that staff members take great care of their unique daily needs. Some reviewers were not happy with the product quality, mentioning unexpectedly thin units or items that looked completely different from the advertised pictures. A few consumers also experienced frustrating shipping delays and faced serious difficulties when trying to communicate with support to secure proper refunds.

Auto-generated from all reviews of this business. For reference only.

What people say

Alisha was great

Alisha was great - she help me during a rush hour . I had ordered my hair for my upcoming wedding and I was so worried about the time it will get to me . Alisha assured me not to worry she will make sure it arrived on time . I reached out and she always respond with that assurance . I received my dream hair not just on time but a very beautiful hair . Thank you Alisha for all your help and great service 🥰🥰🥰

They sent me the wrong wig but it’s nice mostly …

The hair is super soft and holds curls really well I was disappointed when I ordered a loose wave wig 26inches and received a lightly curled wig that was not loose wave and they also only offered me a 15$ discount on my next purchase when I offered to return however the hair is really good and the lace is good also I’ve added heat to the hair and it’s the same amount of softness as it was originally 2 weeks ago I’m not sure how it’s going to do after a wash but overall even with the wrong wig being shipped to me it’s a good quality wig. I definitely would prefer to receive the correct wig next time especially if I’m ordering something that is supposed to have extra density and a different curl pattern what I got was cool.

Happy first time customer

Just received my wig and she is gorgeous!! The first "put on and go" wig that I've purchased that I didn’t need to cut the lace. My wig had a customized color, so shipping took about 2 weeks. Customer service was very responsive and replied to my queries within a few hours. I was skeptical because of the price ($89 for a 14" loose wave, balayage brown color), but I am so happy that I made the purchase. I will be ordering from Amanda Hair again!

The unit is by far one of my favorites

The unit is by far one of my favorites. The hair is so soft doesn’t tangle too much, easy to put on a go. the one I got didn’t have the drawstring and was a little small. It would be great to have a more versatile size for us big heads but honestly it’s worth it . Customer service was pretty good too.

Terrible Customer Service & Misleading Sizing

UPDATE: To their reply. I've sent 9 emails asking for the return procedure, and they keep sending different ways to try this and that with the wig. I only want to get a refund. I have no use for the wig. The cap is small, and the lace is not 13 inches from ear to ear as described. It should not be this hard to get a refund when your website says "for any reason". -------------------------------------------- I am very disappointed with my experience with this company. I ordered a highlighted curly wig online because the photos and videos looked beautiful. The shipping was extremely slow and took almost a month to arrive. When I reached out to customer service, I was told the wig was “custom made,” so I decided to wait because I really wanted the wig. Once the wig arrived, I immediately noticed it was much smaller than advertised. It was supposed to be a 13x4 frontal lace wig, but it does not fit sideburn to sideburn and feels much smaller, closer to a 9x4. The wig has never been worn because it simply does not fit correctly. I contacted customer service multiple times requesting a refund. Instead of honoring their own return policy, they kept telling me to get the wig professionally installed. There is nothing wrong with my installation skills, the wig itself is too small and not as advertised. I even sent them screenshots of their website stating they offer a full refund within 30 days, no questions asked. Since then, they have stopped responding to me. This is actually my second purchase from this company. The first wig I purchased last year was also not the same color as advertised online. It was supposed to be ash blonde but arrived bleach blonde. I chose not to complain and kept it anyway. Unfortunately, this second experience, combined with the poor customer service and refusal to honor their refund policy, has left me extremely dissatisfied. The wig itself may look nice visually, but customer service and honesty matter. I am only asking for the refund they promised on their own website. Because of this experience, I can only give this company 1 star.

Reply from amandahairs.com2026-05-22

Hi, if you don't like this product, please contact our after-sales service and we can help you apply for a return or exchange. We sincerely apologize for any inconvenience this may cause.

Love this hair so much!

Love this hair so much!! I was afraid of the cap not fitting since I have a really small head. But the rep contacted assured me that it would be fine and if not to contact her back. When I received the hair it immediately gave me heart eyes and fit perfectly!! I will definitely order from this company again ❤️

I am very disappointed with this…

I am very disappointed with this company. The product I received is completely different from what was advertised. The color is not as shown (it is more orange instead of brown) and the hair is much thinner than expected. This is not a small difference, but a significant mismatch. I contacted customer service multiple times and provided photos as proof. However, instead of offering a proper solution, they only offered a small partial refund and refused to accept a return. When I declined this, they stopped responding. I would not recommend buying from this company, as the product does not match the description and customer service does not resolve the issue.

Reply from amandahairs.com2026-05-07

Hi, if you don't like this product, please contact our after-sales service and we can help you apply for a return or exchange. We sincerely apologize for any inconvenience this may cause.

I purchased 2xs they sent the same THIN WIG

I purchased 2xs for veracity I purchased 30in 250% density promotional wig and it came really thin and not 30in.. I then purchased a 300% density 28in wig and they sent the same exact wig except it’s not 28in THIN! I spent twice as much for the 300% density I’m so disgusted with the scam because the customer service is terrible they do not reply to you. I’m not hoping for a refund just never purchasing with them again.

Reply from amandahairs.com2026-05-05

Hi, if you don't like this product, please contact our after-sales service and we can help you apply for a return or exchange. We sincerely apologize for any inconvenience this may cause.

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