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Travel & Vacation

American Cruise Lines

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201 reviews

4.8201 reviews
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About American Cruise Lines

Data updated
Website
americancruiselines.com
Category
Travel & Vacation
Location
United States
Status
Unclaimed
Last 12 months
201 reviews
Replies to negative
100% (3/3)
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About this business

Request A Free Cruise GuideSpecial OffersAbout UsAmerican Cruise Lines offers river cruising and small ship coastal cruising in the U.S.A. Year after year, American continues to launch the newest U.S. built ships and uniquely curated itineraries for exploring and Cruising Close To Home®. On all cruises, guests discover the history, and spirit of the United States aboard the most sophisticated small ship fleet in the industry. Onboard, guests enjoy a complete all-inclusive experience including daily entertainment, spacious amenities, exquisite cuisine and cocktails, and gracious hospitality. Most staterooms come with private balconies offering panoramic river views from every angle. Onshore, American Cruise Lines partners with local communities for captivating excursions which reflect the unique, fascinating cultures of the every port we visit. Choose from cruises that explore the Mississippi River, Columbia & Snake Rivers, Alaska, New England, the Puget Sound, and the Southeast region of the country. Each destination has a story to tell, with adventure waiting at every stop. American operates 15 ships, all accommodating just 100-190 passengers, which cruise more than 35 domestic itineraries in 34 states. American now offers domestic Flat Rate airfare for all its U.S. cruises.Request A Free Cruise Guide

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Is American Cruise Lines legit?

American Cruise Lines (americancruiselines.com) has a 4.8 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Quality, Product. Last updated 2026-08-12.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Travelers frequently praise the incredibly friendly staff who provide attentive, welcoming service and make everyone feel truly valued throughout the trip. Guests also mention the delicious, high-quality meals and the comfortable, impeccably clean rooms that make every journey exceptionally special. Additionally, people thoroughly enjoy the engaging daily excursions and the wonderful live entertainment offered on board. Some reviewers were not happy with the comfort of their sleeping arrangements. Individuals pointed out that the mattresses felt rather lumpy and were quite uncomfortable, suggesting they are in real need of replacement.

Auto-generated from all reviews of this business. For reference only.

What people say

I filled out several surveys already…

I filled out several surveys already for my wonderful experience on the Glory. I’m rather surveyed out right now. Everything was perfect. All staff were perfect. All food delicious. 5 star for everything.

Reply from American Cruise Lines2026-08-04

Thank you for your kind words about the cruise and crew! We hope to welcome you back aboard soon!

Great experience

The personnel, food, activities and excursions were top notch. Guides on tours except fir one were all very knowledgeable. The only one was our Saratoga guide. She did not have an understandable flow to her presentation.

Reply from American Cruise Lines2026-08-04

Thank you for your review! We are happy to hear you enjoyed your time with us, and hope to welcome you back aboard soon!

Cruising value

My experience was better than I imagined. The whole experience was exceptional in the room size, the helpfulness of the staff, the quality and variety of the meals, the events and coordination of all our activities. We meet a lot of new friends in the smaller scale (90 passengers) of the cruise ship and the service was attentive with a willing attitude. We hope to cruise with this company again!

Reply from American Cruise Lines2026-08-04

Thank you for sharing your positive experience. We take pride in providing a comfortable small ship experience. We hope to welcome you back aboard soon!

Loved our cruise to Puget Sound and San Juan Islands.…

This cruise was absolutely beautiful. I loved every single day. The smaller ship made it so much easier to meet people. The staff was extremely nice and friendly, from the captain on down. Food was superb! Staterooms always clean. There were a variety of excursions.

Reply from American Cruise Lines2026-08-04

Thank you for sharing your positive experience. We take pride in providing a comfortable small ship experience. We hope to welcome you back aboard soon!

An Outstanding Trip

It was so nice being on a smaller ship but having all of the great amenities! Excursions were fun and provided a lot of history of the areas we visited. Staff were all outstanding! Everything was very well organized.

Reply from American Cruise Lines2026-08-04

Thank you for sharing your positive experience. We take pride in providing a comfortable small ship experience. We hope to welcome you back aboard soon!

It was my first cruise of any kind. It was excellent. I would highly recommend it to anyone that was considering a river cruise.

Everything was so organized. I appreciate how you honored the 250 year of our country and also how you honored our veterans. Lewis and Clark history was very informative and well presented. The excursion were well planned out and a variety for everyone. The crew were so friendly always greeted us with a smile. My only complaint would be the entertainment and I realize you can’t please everyone.

Reply from American Cruise Lines2026-08-04

We are honored to have been your first cruise experience and happy to hear you enjoyed your time with us. We hope to welcome you back aboard soon!

I appreciate the cleanliness of the…

I appreciate the cleanliness of the ship and super friendliness of all of the staff housekeeping serving in the dining room and everything and I loved your patriotic program that was great and that you weren’t afraid to mention God and that truly we need to be proud to be Americans the excursions were fun. Well done thank you thank you

Reply from American Cruise Lines2026-08-04

Thank you for your kind words about the cruise and crew. We hope to welcome you back aboard soon!

A wonderful week on the Ohio River

Our stateroom was the perfect size with plenty of drawers. the best thing though is the crew, from the room attendant, the servers in the dining room and the general crew they are helpful and pleasant, always smiling. The senior staff, hotel manager, cruise director and excursion hosts were great. The historian-entertainer was also a jack of all trades helping with setting up presentations.

Reply from American Cruise Lines2026-08-04

Thank you for your kind words about the cruise and crew! We hope to welcome you back aboard soon!

The crew and the staff were excellent.…

The crew and the staff were excellent and friendly. We want to give credit to a few people: Alex was such a sweet patient and kind director, sir Allen was funny and friendly. Nelson was our waiter and he did a great job and made us laugh. The singer Sydney was excellent. She has a beautiful voice.

Reply from American Cruise Lines2026-08-04

Thank you for your kind words about the cruise and crew! We hope to welcome you back aboard soon!

First time American Cruise guest was greatly impressed…

Tom Struve did an outstanding job of presenting information related to the Ohio river Boat was clean, with happy and helpful crew members. Very friendly and informal atmosphere. Many repeat American cruise guests. Hop On/Hop Off with American Cruise buses worked well with local residents talking about their city.

Reply from American Cruise Lines2026-08-04

Thank you for your review! We are happy to hear you enjoyed your time with us, and hope to welcome you back aboard soon!

Mostly great but a few things could be improved.

As mentioned on the survey, you need to start a recycling program. Entertainment every night was EXCELLENT. We wanted to tour the FDR house at Hyde Park but it was sold out. With only 100 people on the cruise, there should NEVER be sold-out excursions.

Reply from American Cruise Lines2026-08-04

Thank you for your suggestion! We are happy to hear you enjoyed the entertainers, and hope to welcome you back aboard soon!

Staff was awesome and always there for…

Staff was awesome and always there for us. Was a wonderful relaxing experience. This was our first time on ACL and we loved it. Sometimes the meal choices weren’t that great but we managed to find something we liked. All in all a great experience for us.

Reply from American Cruise Lines2026-08-04

Thank you for your review! We are happy to hear you enjoyed your time with us, and hope to welcome you back aboard soon!

Spectacular Cruise on the American SpiritOn this cruise the Cruise Director and…

On this cruise the Cruise Director and dining room servers (especially, Brit Graves) were outstanding. Scott Brennan was interested in and attentive to any request. He intentionally connected with everybody. I felt genuinely welcomed aboard. Making water readily available was appreciated. Superb cruise!!!

Reply from American Cruise Lines2026-08-04

Thank you for your kind words about the cruise and crew! We are happy to hear you enjoyed your time with us, and hope to welcome you back aboard soon!

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