Anker SOLIX US

Dear Steven, We are very sorry to hear about your experience, and we sincerely apologize that we have not yet been able to provide you with a practical and satisfactory solution. We also deeply regret that, due to the current lack of stock for the removable battery, we were only able to offer alternative replacement options and that none of those options met your actual needs. We completely understand why this has been disappointing, especially after the time and effort you already spent working through troubleshooting and return arrangements. We truly appreciate the suggestion you proposed and understand why it felt like a reasonable and mutually beneficial solution. We are very sorry that we were not able to accommodate that request, and we understand how frustrating that must have been. Please rest assured that we take your feedback very seriously. We are continuously working to improve both our service process and the overall support experience for all customers, and we sincerely thank you for bringing these shortcomings to our attention. We have already reviewed your order information, and our official Anker SOLIX support team will contact you directly by email to continue following up on your case and work with you toward a solution as quickly as possible. Please be assured that we take your concern seriously and will do our best to provide an appropriate resolution. Thank you for your patience while we review your case again. Sincerely, Anker SOLIX Customer Support

Dear Dr. Katharina Koch, We are truly very sorry to hear about your experience with the equipment failure, and we sincerely apologize that we have not yet been able to provide you with a practical and effective solution. We fully understand how frustrating and unacceptable it must have been to find that the system could not provide backup power when you actually needed it during utility outages, and that the issue has still not been fully resolved despite the significant time, effort, and expense you have already invested. We are also very sorry for the poor support experience you described — especially the repeated troubleshooting requests, the need to resend information, and the lack of a single clear case follow-up. We understand how exhausting and disappointing this must have been, particularly for a product intended to provide reliable emergency backup power. Please rest assured that we have already submitted your case to our technical team for further analysis, and we will work to provide you with a solution as soon as possible. We take your feedback very seriously. We are continuously working to improve our service processes and provide all customers with a significantly better support experience, and we truly appreciate you bringing these issues to our attention. We have already reviewed your order information, and our official Anker SOLIX support team will contact you directly by email to continue following up on your case and work with you toward a resolution as quickly as possible. Please be assured that we take your concern seriously and will do our best to provide an appropriate solution. Thank you for your patience while we review your case again. Sincerely, Anker SOLIX Customer Support

Hi Leena, We are very sorry to hear about your experience, and we sincerely apologize that we have not yet been able to provide you with a practical and effective solution regarding the promotional gift issue. We fully understand how frustrating and disappointing this must have been, especially after such a significant purchase. We are truly sorry that your experience with our service did not meet the standard you expected and deserved. Please be assured that we take your feedback very seriously. We are continuously working to improve both our service and the overall shopping experience for all customers, and we truly appreciate you bringing these shortcomings to our attention. We have already reviewed your order information, and one of our official Anker SOLIX support specialists will contact you directly by email to follow up on your case and work with you toward a solution as quickly as possible. Please rest assured that we take your concern seriously and will do our best to provide an appropriate resolution. Thank you for your patience while we review your case again. Sincerely, Anker SOLIX Customer Support

Hi, We're very sorry to hear that our product does not meet your expectations. Generally, orders placed within 30 days are eligible for no-reason returns. We are actively doing everything we can to create a better shopping experience for you. We have reviewed your order information, and our official Ankeer SOLIX support team will reach out to you directly via email to follow up and help resolve this matter as quickly as possible. Please rest assured that we take your feedback seriously and will do our best to provide an appropriate solution. Thank you for your patience while we look into this for you Best regards, Anker SOLIX Customer Support

Hi Scott, Thank you for choosing our product, and we’re very glad to hear that you’re satisfied with the battery performance itself. At the same time, we’re truly sorry to learn that the missing instructions and unclear guidance caused frustration. We understand how confusing that experience must have been, and we sincerely appreciate you taking the time to share it with us. Please rest assured that we are continuously working to improve both our product instructions and the overall user experience. We have also forwarded your feedback to the relevant team for review. For future reference, the product user manual can be found on the product detail page on our official website. If you need any further assistance, please feel free to contact our official support team at [email protected]. Thank you again for bringing this to our attention. We truly value your feedback and hope to have the opportunity to support you further. Best regards, Anker SOLIX Customer Support