At Anker SOLIX US, we have a proven track record of delivering sustainable energy solutions. With advanced solar and energy storage technology, Anker SOLIX US gives you complete control of your power — whether you are exploring the great outdoors, living life on the road, or building a home energy system. Enjoy anytime electricity and live in power. Our reliable technology and intuitive designs empower you to take command of your energy needs. Innovation without complication. At the heart of Anker SOLIX US is a human-centric focus, driven by a deep commitment to protecting the environment through energy-saving technology and a partnership with Oceana to help preserve the world's oceans. Together, let's recharge the future.
Written by the business, not verified by us.Anker SOLIX US (ankersolix.com) has a 4.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 86% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-29.
Reviewers had a great experience with this company. Consumers are really happy with the fast delivery and the high quality of the items, which work wonderfully for powering household appliances and camping equipment. Buyers love how reliable these power stations are, pointing out that they hold their charge well and handle heavy electrical loads without any issues. However, some reviewers were not happy with customer service, explaining that it was very difficult to get help or properly resolve problems when support was needed. A few other people also felt that the initial setup instructions or device controls were not very intuitive to use.
Auto-generated from all reviews of this business. For reference only.I purchased two Anker S2000 portable power stations. These add to my existing Anker SOLIX C1000 Portable Power Station for my home as backup in case of power outages. The new items arrived promptly. I appreciate their form factor and functionality.
Giving me explicit directions. Answering every question.
The battery drains quick, faster than I ever expected and unless you plug it to your regular outlet the 60w solar panel takes a day to charge(even in direct full sun it will output 20w or less watts...direct sun/no wind/no clouds...very disappointing and kinda useless). This is the first product that doesn't fit with what I'm used to from the Solix line.
Hi, We sincerely apologize for the issues you’ve experienced with the battery draining faster than expected and the solar panel performance not meeting your expectations. We’re very sorry for the inconvenience this has caused. Under normal conditions, solar panel conversion efficiency can be affected by several environmental factors, such as the panel angle, shading, temperature, and surrounding conditions. In general, a real-world conversion level of around 60%–70% can fall within a normal range depending on the setup and conditions. At the same time, we completely understand your disappointment, especially since this experience has not matched your expectations of the SOLIX product line. We have already arranged for a specialist to review your case and are actively following up. Our goal is to help resolve the issue as quickly as possible and, if needed, assist with a replacement promptly. Our official Anker SOLIX Support Team will contact you directly by email to continue following up on your case and work with you toward a solution as soon as possible. Thank you very much for your patience, understanding, and feedback. Sincerely, Anker SOLIX Customer Support Team
Excellent products that make my life easier; we recently experienced a power outage lasting over 20 hours, yet I remained connected to the internet and my electronic devices kept working without any issues. I recommend them 100%.
Bottom Line Upfront: Anker treats high-dollar, loyal customers like disposable transaction numbers. After spending nearly $10,000 building out Anker power setups for home backup and outages, their customer service completely refused to work with me when the price on the exact same unit dropped by over 33% (a $1,000 difference). IT GETS WORSE!!! Now ANKER is selling this product directly on their website for an additional $200 off for $1799 The Experience: When you invest heavily in a brand's ecosystem… relying on their gear during critical situations like power outages… you expect a basic level of customer retention and brand partnership. Instead, Anker hides behind standard automated policy canned responses. Massive Price Drop: I purchased an Anker SOLIX F3800 Portable Power Station for nearly $3,000 ($2,699 base + tax). Shortly after, the price was slashed by over a third!!! a full $1,000 cheaper on the exact same listing. Refusal to Accommodate: Reached out to AnkerDirect support expecting reasonable customer care for a repeat buyer who has invested five figures into their products. The Response: A generic, copy-paste denial citing strict window policies, offering zero flexibility, goodwill adjustments, or basic care for customer retention. Conclusion: I understand companies have policies, but hiding behind rigid rules while taking a $1,000 premium from a customer who has trusted them with nearly $10k in lifetime purchases speaks volumes about where Anker’s priorities lie. They do not care about long-term customer relationships or brand loyalty once they have your money. If you are planning to invest heavily in power backup gear, be warned: Anker has zero interest in backing up their long-term customers when it matters. STAY AWAY!!! Parent & Sister Ecosystem: Anker Innovations | Fantasia Trading | Anker SOLIX | eufy | eufyMake | Soundcore | Nebula | Mach | Roav | AnkerWork
Hi Chad, We’re very sorry to hear about your experience, and we truly understand your frustration regarding the price difference. According to our policy, orders placed through our official website or official Amazon store may be eligible for a price adjustment within 30 days if there is a price change. We completely understand your concern, especially given your long-term support for our brand, and we would very much like the opportunity to review your case properly. At the moment, we have not yet been able to locate your order details based on the information currently available through the platform. We have already attempted to request your information through the platform so that we can provide appropriate follow-up support. In the meantime, we kindly invite you to contact our official support team at [email protected] and include your order details. This will allow us to better verify your case and assist you as quickly as possible. We truly appreciate your feedback and your continued support of our products. Thank you for bringing this matter to our attention, and we hope to have the opportunity to assist you further. Best regards, Anker SOLIX Customer Support
The process to order on the Anker site was easy. It arrived without damage and powered up and immediately completed a firmware update. This is my 2nd unit as the first worked so well.
Easy to order, fast delivery to my door. As soon as I got it, I installed the Anker app on my phone and monitored the unit as it charged and discharged itself over the past few days. Everything is working as it should. I love how I can look back at the history of my account and see exactly how much energy I'm using every day. Thank you!
Purchased a refurbished unit, waited over a week for any progress, didn't have any delivery times or anything, reached out and was told it was not in stock (was when i ordered), offered a lower condition for a bit cheaper but not hugely, they were not very responsive in their service. Shame as usually like Anker.
Hi Thomas, We’re very sorry to hear about your experience and sincerely apologize for the inconvenience caused by the shipping delay due to stock availability. We completely understand how frustrating it must have been to place an order, wait for updates, and only later learn that the refurbished unit was no longer available as expected. We also apologize for the lack of timely communication and for not providing a clearer delivery update sooner. Please rest assured that once the item becomes available and arrives at our warehouse, we will prioritize the shipment of your package as much as possible. At the moment, we have not yet been able to locate your full order details based on the information available through the platform. We have already attempted to request your information through the platform so that we can provide proper after-sales support. In the meantime, please feel free to contact our official support team at [email protected] with your order details. This will help us review your case more quickly and assist you further. Thank you again for bringing this to our attention. We truly value your feedback and hope to have the opportunity to improve your experience. Update: We apologize, but we were unable to locate your order information. To better assist you in resolving this issue, could you please provide us with your order number or support ticket information? Best regards, Anker SOLIX Customer Support
Easy to navigate your site. Better products than others.
The c1000 expansion battery works better then I expected. I figured adding this would double my capacity which it technically did.... but my run times have atleast tripled. Its either under rated maybe I dunno but I highly recommend! Im currently running a camping setup with fridge intermittent Star link and led lighting at night and im on day 4 going strong
My experience so far has been pretty good every once in a while, though I keep getting random errors saying it loses connection with the smart meter not quite sure why hopefully it is a software thing that you can fix
Dear Christopher, Thank you for your feedback, and we’re sorry to hear that you’ve been experiencing intermittent connection issues with the smart meter. We truly value you as our customer and appreciate you bringing this matter to our attention. We have already forwarded the issue to our technical team and arranged for a specialist to follow up so that we can work to resolve it as quickly as possible. We have reviewed your order information, and our official Anker SOLIX Support Team will reach out to you directly by email to continue following up on your case and assist with troubleshooting. Please rest assured that we take your feedback seriously and will do our best to provide an appropriate solution. Thank you for your patience and understanding while we look into this for you.
Customer service is horrible! I had an issue when the price of a solar generator increased when I got my invoice after the purchase. The price of the item in the cart was less than what I was charged. I tried multiple times trying to talk to customer service. It was always busy. I tried the chat option. It’s AI generated. I explained my situation. It said it would honor the price that was shown in my cart. It said it would be rectified within 48 hours. Over 2 weeks later, I still haven’t seen a credit back to my credit card.
Hi Shaunna, We are very sorry to hear about your experience, and we sincerely apologize for the frustration and inconvenience this pricing issue has caused. We completely understand how upsetting it is to be promised a price adjustment and then not receive the refund within the expected timeframe. That is not the experience we want for our customers. We noticed that the information you received previously came from our AI chat system, which is why the refund was not processed in our system at that time. We sincerely apologize for this misunderstanding. Please rest assured that we have now arranged for a specialist to follow up on your case, and we will work to process your price difference refund as soon as possible. We also truly appreciate you bringing this issue to our attention. Your feedback is very important to us, and we will continue improving both our customer service and AI support system to provide a better experience in the future. Our official Anker SOLIX Support Team will continue to follow up with you directly by email and assist in resolving this matter as quickly as possible. Thank you for your patience and understanding. Sincerely, Anker SOLIX Customer Support
Really affordable option for an off grid setup.
Great products. I purchased 3 of these unit. 2 Solix S200’s and 1 F300… I would recommend both to anyone, anytime….
Unlike the company that tried to deliver my Anker product .. the Anker SOLIX customer service actually answered my email quickly and sincerely.
Okay, so it goes my friend (Lynnette L) and I wanted to purchase an Anker Solix through Lowe's Home Improvement. However the unit was being sold without the charging cable (don't know why). Lowe's informed us to contact Anker directly regarding purchasing a cord. Contacted Anker and they referred us to contact the seller (Lowe's). So it was a back and forth game of where or how we were to get the Solix C2000 to work w/o a DC cord to charge the said unit. Anker's website stated that they DO NOT SHIP to Hawaii. Oh what a surprise. We then contacted Anker via email to inquire why we could not get the needed cable for the unit and purchasing the said item would mean we would just own a $1400 BRICK. Anker apologized saying that at the present time Hawaii is not on the their list for shipping and that we again should contact Lowe's finding out how to purchase a cord or to look online for authorized sellers. The authorized seller wanted $100 to send two CABLES to Hawaii...no way! The back and forth nuisance of sending an email with Anker ended with sorry but try contacting an authorized distributor in your area (not seller but distributor). All we wanted were 2 cables. All Anker did was give us the run around, how hard would it have been to let us purchase 2 charging cables and ship it to Hawaii, after all we are the 50th state as of 1949 is what we said to them. 2 cables USPS flat rate medium box $20+ with tracking priceless, business with Anker overrated! In the end we went to their competition as it was easier and less of a headache to deal with. The only question we now have is if we had this much problems purchasing a simple charging cable how hard would it be when we needed something fixed...the world may never know! Thanks Anker for nothing, but you made our lives much simpler by having us take our hard earned American Money (you know the one with American Presidents on the Bill) somewhere else, its not like we were going to pay you with Ti-leafs and rocks! We appreciate your replies but they didn't suffice for your lame excuse of a company with so called rave reviews, just because our 50th State is on your shipping list, you could have made it happen but chose not too (plain & simple).
Hi Romy, We’re very sorry to hear about your experience, and we sincerely apologize for the frustration caused by the missing charging cable and the difficulty in getting a replacement shipped to your address. We completely understand how important the charging cable is for normal use of the unit, and we also understand how disappointing and inconvenient it was to be referred back and forth without a clear solution. We’re especially sorry that, due to current logistics restrictions, we are unable to ship this item to Hawaii at this time. We understand this left you having to find another way to resolve the issue, and we truly regret the inconvenience this caused. Please rest assured that the product still comes with our 5-year warranty, and if any quality issue occurs during the warranty period, you are always welcome to contact us for support. At the moment, we have not been able to locate your full order details based on the information available through the platform. We have already attempted to request your order information so that we can better review your case. In the meantime, if you would still like us to look into this further, please feel free to contact our official support team at [email protected] with your order details. This will help us better understand your situation and provide any support available. Thank you for bringing this to our attention. We truly value your feedback, and we will continue working to improve our service and logistics support. Best regards, Anker SOLIX Customer Support
Good communication, fast delivery, great product.
I am experiencing great satisfaction with the product and the installer was very knowledgeable. As feedback for future clients it would be very beneficial for your sales staff to inquire a more detail information about the backup power needs as an example the number of circuits and panels the homeowner needs to support.
Thank you very much for your feedback and for sharing your experience with us. We’re glad to hear that you are very satisfied with the product and that the installer was knowledgeable and helpful throughout the process. At the same time, we sincerely appreciate your suggestion regarding the sales consultation process. We’re sorry that clearer guidance was not provided earlier, and we agree that having more detailed discussions about backup power needs would be very beneficial for future customers. We have shared your feedback with the relevant team and will continue working to improve our service and provide clearer guidance during the sales process. Thank you again for your valuable input and support. Best regards, Anker SOLIX Customer Support
the website was easy to navigate, options presented were appropriate for each of the selected base items. the solar panels are easy to set up and the power station is simple to use
Great price. Was onsale. Love the standby time. Very low power usage C2000 Gen 2
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