Anker Products
We bought the 3800 plus, f3000, and the c1000 ver2. We have them all charged and ready to use. We used the c1000 to charge our boat batteries and worked great.
About Anker SOLIX US
Data updated- Website
- ankersolix.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 100% (12/12)
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About this business
At Anker SOLIX US, we have a proven track record of delivering sustainable energy solutions. With advanced solar and energy storage technology, Anker SOLIX US gives you complete control of your power — whether you are exploring the great outdoors, living life on the road, or building a home energy system. Enjoy anytime electricity and live in power. Our reliable technology and intuitive designs empower you to take command of your energy needs. Innovation without complication. At the heart of Anker SOLIX US is a human-centric focus, driven by a deep commitment to protecting the environment through energy-saving technology and a partnership with Oceana to help preserve the world's oceans. Together, let's recharge the future.
Written by the business, not verified by us.Is Anker SOLIX US legit?
Anker SOLIX US (ankersolix.com) has a 4.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 86% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-29.
What reviewers say
AI generatedReviewers had a great experience with this company. Consumers are really happy with the fast delivery and the high quality of the items, which work wonderfully for powering household appliances and camping equipment. Buyers love how reliable these power stations are, pointing out that they hold their charge well and handle heavy electrical loads without any issues. However, some reviewers were not happy with customer service, explaining that it was very difficult to get help or properly resolve problems when support was needed. A few other people also felt that the initial setup instructions or device controls were not very intuitive to use.
Auto-generated from all reviews of this business. For reference only.What people say
Great customer support.
Fed Ex messed up and didn't own up to their own policies. I contacted Anker support and they quickly responded to both of my emails. Shipped me the S2000 again at their cost. This one actually got to me unlike the first. Of course the box was damaged but Anker packed it so well that it was fine. Followed up with me personally to ensure delivery went well. Very nice and attentive support from Zayn. Also, really like the product. I'm keeping it plugged in as a UPS for my fridge. No more concerns with power outages while I'm away. Taking advantage of TOU electric rate plans. Great customizable features in the app including ability to select charging rates in 100W increments up to 1200W.
Perfect 👌 thank
First time buyer
First time buyer, great updates and shipping.
It was easy to do business with them…
It was easy to do business with them and they delivered the item faster than anticipated. Great products and such a great variety.
Great & Excellent
Had a power outage
Had a power outage, a little confused on getting the right outlets on in the dark using it for the first time, but after that it worked great, kept my network up and running!
Excellent
Excellent. Just as advertised. I use it as a solo guitarist. After 6 hours of performance it still has 77%….The handles on each side makes it easier to carry with both hands if you need to do that. Truly portable reliable power!!!
Bluetooth & iPhone app use
Ordering, shipping, and online information was great. Received our unit , plugged it in and let it fully charge. Tested a @dummy@ load and all went well. Actually, I would give Anker 4.9 stars on this, except for the scant info of how to connect the 3800 to the iPhone app. Having some trouble there. It should work on Bluetooth all by itself when the Internet isn’t available. I have other Anker products, mainly photography related, and have learned that Anker products often outperform among many other brands — including some OEM products— and have always performed as advertised and expected. Five Stars for sure, but I felt it necessary to point out this one small detail in hopes that it will be addressed in the next release of their user guide. If I’m wrong, please accept my apology in advance. Let me know and I’ll update this review.
Reply from Anker SOLIX US2026-07-24
Thank you very much for your recognition of our products and for taking the time to share such thoughtful feedback. We’re delighted to hear that your ordering and shipping experience went smoothly and that the unit performed well during your initial test. We also truly appreciate your long-term trust in Anker products. At the same time, thank you for pointing out the issue regarding the instructions for connecting the F3800 to the iPhone app. We understand how important clear setup guidance is, especially when internet access is limited. We have already shared your feedback with the relevant team and will take it into consideration as we continue improving our user guide and product instructions. Your feedback is very valuable to us, and we sincerely appreciate your support and understanding. Best regards, Anker SOLIX Customer Support
Works as described
Continued use developed understanding that one must turn device Off between uses. When one turns device off between uses it holds charge as expected.
Reply from Anker SOLIX US2026-07-23
We are very sorry to hear that you are experiencing unusually fast battery drain with your device. We understand how concerning it can be to see the battery percentage decrease during the day even when no load appears to be connected, as well as to notice more charging cycles than expected based on your actual usage. We sincerely apologize for the inconvenience this has caused. We noticed that your order was placed recently, and in order to provide you with a practical and effective solution, we have already arranged for a dedicated specialist to follow up on your case. Our official Anker SOLIX Support Team will contact you directly via email to further investigate the issue and work with you toward a resolution as quickly as possible. At the same time, we are continuously working to improve both our service and our products so that we can provide you and all of our customers with a better shopping and support experience. We truly value your feedback and appreciate you bringing this matter to our attention. Please rest assured that we will do our best to provide a suitable solution. Thank you for your patience while we carefully review your case. Sincerely, Anker SOLIX Customer Support
Thank you Timely delivery
Thank you Timely delivery, and good pricing.
Easy to operate and great price.
I am expanding my Anker Solix system
I am expanding my Anker Solix system. I tested with the Home Power Panel and one F3800 and I've added another F3800 and two expansion batteries. This system works super well. The app is easy to navigate and understand. I've configured time-of-day settings so that my home runs off battery during my utility's peak hours, and charges using the cheapest power. Overall very satisfied. I've also delt with support to return one of the faulty expansion batteries (temp sensor stopped working), and that process was also smooth. Quick response from support and RMA instructions were clear. I ran into a snag with FedEx not wanting to pickup the battery, and support also assisted me through that process.
Quick response and follow up to make…
Quick response and follow up to make sure my problem was resolved
Awful time wasting experience
Just awful experience. Bought direct from anker, then issues with courier meant I was asked to sort logistics. Engaged with anker and they said they would sort but item was then returned to them and I’ve now been told they won’t send to Northern Ireland despite their website saying they send within UK. Customer service happy to answer their own questions as opposed to customer questions. Still waiting on a refund. Waste of time and dread to think how supportive these guys would be if you really need them.
Reply from Anker SOLIX US2026-07-21
Hi MaHa, We’re truly sorry for the time, frustration, and inconvenience this delivery issue has caused. We completely understand why this has been such a disappointing experience. You should not have been put in a position where you had to deal with courier logistics yourself, and we sincerely apologize that the order was then returned and could not be delivered as expected. Due to current logistics restrictions, we’re unfortunately unable to ship to Northern Ireland at this time, and we’re very sorry that this was not made clear earlier. We understand how frustrating that is, especially if the website created a different expectation. We will also pass this feedback to the relevant team for review. Regarding your refund, we’re sorry that you’re still waiting. Since we’re unable to confirm your order details from the information currently available on the platform, we’ve already tried to request your information through the platform so we can support you properly. To help us resolve this as quickly as possible, please contact our official support team at [email protected] and include your order details. Once we receive that information, we’ll be in a better position to review your case and assist with the refund follow-up. We truly appreciate your feedback and sincerely apologize again for the poor experience.
Great product
Great product. Great customer service regarding shipments, return phone calls, etc. Received shipment in timely manner. I would definitely recommend this product.
Great
👍🏽 Great product as usual!
Happy & Pleased
timely delivery, any question i asked was answered in a highly satisfactory manner. Thank you very much much. I'll probably be getting next larger size, and battery pack.
Only powered refrigerator for 21 hours.
Reply from Anker SOLIX US2026-07-30
Hi, We’re very sorry to hear about your experience with the runtime issue, and we understand how frustrating this must be. Thank you for bringing it to our attention. Based on our testing under home-use conditions that closely reflect real household scenarios, the S2000 can power a refrigerator for up to 35 hours. However, actual runtime may vary depending on factors such as the refrigerator model, rated power, compressor cycling, temperature setting, ambient conditions, and how frequently the door is opened. We have reviewed your order information, and our official Anker SOLIX Support Team will reach out to you directly by email to follow up on your case and help investigate the situation as quickly as possible. Please rest assured that we take your feedback seriously and will do our best to provide an appropriate solution. Thank you for your patience and understanding while we look into this for you. Best regards, Anker SOLIX Customer Support
I love my Anker Solix C2000
I love my Anker Solix C2000. I can power my RV and all the critical electrical circuits on my house in an emergency and recharge it with my solar panels.
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