Whether you are buying or renting, your house does not really become a home until you fill it with the right appliances. Instead of searching out each piece on separate websites, come to Appliances Connection and find everything that you need in one place. We pride ourselves on providing our visitors only the top vetted appliance brands with convenient ways to purchase exactly what you need for your home without any hassle.
Is Appliances Connection legit?
Appliances Connection (appliancesconnection.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 86% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 31% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-08-31.
Appliances Connection has been very easy to work with.
Appliances Connection has been very easy to work with. They provided a comprehensive selection of trim kits to help solve a trim issue on my new rangetop chimney hood. My order was fulfilled and delivered promptly as requested. Unfortunately the finish on the new trim kit did not exactly match the finish on my chimney hood and had to be returned. Their representative, Jackie, was very professional and helpful in arranging the return without any hassles. Thank you Jackie.
Reply from Appliances Connection2024-01-03
Dear Fred,
We appreciate your feedback and are glad to hear about your positive experience with Appliances Connection. We apologize for any inconvenience with the trim kit, but we're pleased that Jackie could assist you professionally in arranging the return. If you have any further needs or questions, feel free to reach out. Thank you for choosing Appliances Connection.
Best,
Appliances Connection
I ordered a complete appliance set for our kitchen remodel, consisting of Ilve stove and hood and Cafe appliances. They had all in stock, with the exception of Ilve, but that makes sense as it is custom built in Venice, Italy.
Super easy process and Katie was very knowledgeable. I only needed to give her the products and she was able to compile all the extras we needed.
One of the best and fastest experiences ever. Super friendly, and got all the pertinent information (invoice, rebates, manuals, etc) within seconds of placing the order.
I'm definitely a fan and going to be a repeat customer.
Reply from Appliances Connection2024-01-03
Dear Aaron,
Thank you for sharing your positive experience with Appliances Connection! We're thrilled to hear that Katie provided excellent assistance in compiling all the extras you needed for your kitchen remodel. We appreciate your trust in us and look forward to serving you as a repeat customer. If you ever have further inquiries or need assistance, feel free to reach out.
Best,
Appliances Connection
Thanks to Santiago Di Santo, I was able to get the correct plug for my dryer! He was very patient with me and very professional!
Reply from Appliances Connection2024-01-03
Dear Lisa,
Thank you for sharing your positive experience with Santiago Di Santo! We're glad he could assist you in getting the correct plug for your dryer with patience and professionalism. If you have any more questions or need further assistance, feel free to reach out. We appreciate your feedback!
Best,
Appliances Connection
It was an easy, quick and pleasant doing business with Appliances Connection. Santiago Di Santo was very knowledgeable and professional on answering my question and processing my requests!
Reply from Appliances Connection2024-01-03
Dear Josy,
We're thrilled to hear about your great experience with Appliances Connection! Thank you for acknowledging Santiago Di Santo's knowledge and professionalism in assisting you. If you ever have more questions or need further assistance, don't hesitate to reach out. We appreciate your business!
Best,
Appliances Connection
My amazing sales person was Katie. She was knowledgeable and friendly. The order process was very easeful. I would highly recommend Appliances Connection. Thank you
Reply from Appliances Connection2024-01-03
Dear Customer,
Thank you for your kind words! We're thrilled to hear about your positive experience with Katie and that the order process was smooth. We appreciate your recommendation and are here to assist you with any future needs. If you have any questions, feel free to reach out. Thank you for choosing Appliances Connection!
Best,
Appliances Connection
I ordered new gas range and hood.
They are professional and I’m very happy their job.
Reply from Appliances Connection2024-01-03
Dear Yoko,
Thank you for your kind words! We're delighted to hear that you're happy with your new gas range and hood, and we appreciate your acknowledgment of our professionalism. If you ever need assistance in the future or have any questions, feel free to reach out. We're here to help!
Best,
Appliances Connection
Jackie was a pleasure to work with on my return. A true plus one experience A+++
Reply from Appliances Connection2024-01-03
Dear Woody,
We're delighted to hear that Jackie provided you with a pleasureable experience in handling your return. Thank you for sharing your positive feedback, and if you ever have further needs or inquiries, don't hesitate to reach out. We appreciate your trust in Appliances Connection!
Best,
Appliances Connection
I really recommend appliance conection 1.they have a huge variety of products and 2. The have an amazing customer service (Jackie was in charge to help me and she answered all my question)
Reply from Appliances Connection2024-01-03
Dear Silvia U,
Thank you for recommending Appliances Connection! We're thrilled to hear that you appreciate our vast product selection and had a positive experience with Jackie's excellent customer service. If you ever have more questions or need assistance, feel free to reach out. We value your feedback and your recommendation means a lot to us.
Best,
Appliances Connection
I just had one of the best customer service experiences ever and someone finally helpful and knowledgeable
in appliance world! I have had two recent awful experiences with big box stores and very apprehensive when I called. Katie put my mind at ease and was quick to offer help and a workable solution for my situation. Kudos to Katie and Appliance Connection!
Reply from Appliances Connection2024-01-03
Dear MommaMeg,
We're delighted to hear about your positive experience with our customer service, especially with Katie. Thank you for choosing Appliances Connection and giving us the opportunity to assist you. If you have any more questions or need further help in the future, don't hesitate to reach out. We appreciate your feedback!
Best,
Appliances Connection
I ordered a wash tower but inadvertently ordered gas instead of electric. Judy F. was able to change my order before it got shipped out. Great service!
Reply from Appliances Connection2024-01-13
Hi Cindy,
Thank you for sharing your experience! We're glad to hear that Judy F. provided great service by helping you change your order from gas to electric before it got shipped out. If you have any more questions or need further assistance, feel free to reach out. We appreciate your business!
Best regards,
Appliances Connection Team
I've been wanting to replace my 25-year-old gas range for some time now. Once I saw the NXR AK3001 on sale for $1500 off the $2549 regular price I had to buy it. But first I checked with the company to make sure everything was compatible and would be an easy install. Shakriah Yearwood was a HUGE help in answering my questions and completing my order. GREAT EXPERIENCE! I highly recommend!!
Reply from Appliances Connection2024-01-13
Hi Gregory,
Thank you for sharing your positive experience! We're delighted to hear that Shakriah Yearwood provided you with excellent assistance, helping you ensure compatibility and completing your order smoothly. We appreciate your recommendation and are here to assist you whenever needed. Enjoy your new NXR AK3001 gas range!
Best regards,
Appliances Connection Team
EVERYTHING WHENT SMOOTHLY EVERY PERSON I SPOKE WITH AT APPLIANCE CONNECTION WAS INFORMATIVE AND COURTEOUS
Reply from Appliances Connection2024-01-03
Dear John,
We're delighted to hear that everything went smoothly and that every person you spoke with at Appliances Connection was informative and courteous. Thank you for choosing us for your appliance needs. If you have any further questions or need assistance, feel free to reach out. We appreciate your positive feedback!
Best,
Appliances Connection
Ledio of customer service confirmed my refrigerator purchase answered my questions. The product at Appliances.com was cheaper than anywhere else I comparison shopped for a reputable brand and no one else offerred free shipping. I will buy from them again!
Reply from Appliances Connection2024-01-03
Dear Melanie,
Thank you for choosing Appliances Connection! We're delighted to hear that Ledio provided confirmation and answered your questions. We're glad you found our prices competitive and appreciated the added benefit of free shipping. We look forward to serving you again for your future purchases. If you have any further inquiries or need assistance, feel free to reach out.
Best,
Appliances Connection
Every person I have had contact with at Appliances Connection has been helpful and patient in assisting me to get the kitchen appliances that I felt would serve me best. I especially want to thank Judy F for her help after the order was placed and delivered. She embodies the through and friendly customer service person that I look for. She went the extra step in retrieving the information I wanted and did so voluntarily, and without fuss. Appliance Connection gets high marks from me for employing people like her.
Reply from Appliances Connection2024-01-03
Dear Robin W,
Thank you for sharing your wonderful experience with our team, and specifically mentioning Judy F! We're thrilled to hear about the helpful and patient assistance you received. Your kind words motivate us to continue providing excellent customer service. If you ever have more questions or need assistance, feel free to reach out. We appreciate your high marks and your trust in Appliances Connection!
Best,
Appliances Connection
Fabulous Selection, Easy to Use Website, and the Best Customer Service!
I ordered an over-range microwave from Appliances Connection recently. The website was easy to use, and provided more detailed and better product information than Home Depot. They clearly explain their shipping policy and installation policy and requirements, like emptying cabinets adjacent to where the microwave will be installed, or making sure the box will fit through the door. I needed a certificate of insurance for the delivery and installation, so I called Customer Service once I made the purchase. Judy F was amazing! She was friendly, efficient, and knowledgeable. In less than 10 minutes (including navigating the menu options!), I had the process started.
Reply from Appliances Connection2024-01-13
Hi Erika,
Thank you for your glowing feedback! We're thrilled to hear about your positive experience with our website and the excellent customer service provided by Judy F. We strive to make the ordering process smooth and provide detailed information for our customers. If you have any more questions or need further assistance, feel free to reach out. We appreciate your business!
Best regards,
Appliances Connection Team
Both Natasha and Judy were very helpful and pleasant. They made our purchase easy!
Reply from Appliances Connection2024-01-13
Hi Jeannie,
Thank you for your feedback! We're glad to hear that Natasha and Judy were very helpful and made your ice maker purchase easy. If you have any more needs or questions in the future, don't hesitate to reach out. We appreciate your business!
Best regards,
Appliances Connection Team
Katie, who handled our two separate orders, was very patient as she listen to our various concerns and space limitations. Having heard our needs, which included that one of our refrigerators be garage ready, she quickly identified products that would be appropriate, gave us the model numbers so we could review photographs on the website, and then completed our orders, always explaining what our options for delivery and warranty were and how much each would cost. It was so much easier to deal with her than it would have been to search around on the website. She knew her stuff and was helpful in every way.
Reply from Appliances Connection2024-01-13
Hi Nannie,
Thank you for sharing your positive experience with Katie! We're delighted to hear that she provided patient and attentive service, addressing your concerns and space limitations effectively. It's fantastic that she made the ordering process easier for you by identifying suitable products and explaining delivery and warranty options. If you have any more questions or need assistance in the future, feel free to reach out. We appreciate your business!
Best regards,
Appliances Connection Team
Appliances Connection Stole My Money And Is Now Threatening to Sue Me
Appliances Connection's 1st response to my review was that they were sorry and wanted to refund "the amount that was taken incorrectly." But when I called for the promised amount, they said it was their "policy" to keep my money. I spoke with customer service; NinoG pretended to care but really wanted to find fault with me. Now, Appliances Connection says they'll sue me for how I talked to her. $445.86 wasn't enough. I'm not sure how to speak with someone who steals your money, lies to you, and says it's their "policy." To me, theft and lies are far worse than profanity. When Appliances Connection takes your money and lies to you, I guess you can't get upset about it, or they'll sue. I have never encountered a more toxic organization.
Here's my original review:
I'll NEVER order from this company again!
I NEVER received the refrigerator I paid $1186.67 for, and Appliance Connection kept my money. I'd put it on hold, because my builder wanted it to arrive at the right time. Appliance Connection asked me to call each month to keep replacing it on hold. But then when I called the next month, Appliance Connection said they had shipped it several weeks beforehand. Yet, there were NO CALLS, TEXTS, OR EMAILS to tell me or my builder it was being shipped, and it wasn't supposed to be shipped in the first place. I was diligent about sending the emails to keep it on hold each month. I'm not even sure it ever was shipped. I called the warehouse in Denver that Appliance Connection told me to call saying the refrigerator was sitting there, and I'd be able to reroute it back to me. But the warehouse said my refrigerator had disappeared and was no longer there. They didn't know where it was. I called Appliance Connection to get a refund since I never received the refrigerator, and they said they had credited me the $1186.67, but when I checked my credit card, I noticed they had kept $445.86 for themselves without telling me and only refunded me $740.81. I disputed the charge with my credit card company and was refunded $445.86. But then Appliance Connection sent a multi-page legal document to my credit card company justifying charging me $445.86 "for shipping" a refrigerator I never received and the $445.86 was again taken from me. This refrigerator was for the first home I've ever been able to afford to own, a tiny home. I deeply regret trusting Appliance Connection with my purchase, and in particular my sales agent, Jimmy Balasiano, who cared nothing for following through on his promises, only for taking my money. Appliance Connection is the most corrupt company I've ever worked with in my life. They don't keep their promises or communicate well, and they take zero responsibility for their mistakes. Instead, they blame you and take your money. STAY AWAY! I'd sue them, but my lawyer said it'd be too much in court costs to try and get $445.86 back to make it worth the effort. I guess that's how big corporations like Appliance Connection can rob ordinary people and get away with it.
Reply from Appliances Connection2024-01-13
Dear Rebecca,
Thank you for sharing your feedback with us. We appreciate your honesty and want to assure you that we take all customer concerns seriously.
Upon reviewing the details of your refund, it appears that the transaction was handled correctly in accordance with our policy. However, we also acknowledge the challenges that may arise during customer interactions.
We recently revisited the recorded conversation between you and our agent and understand that emotions can sometimes escalate. We value constructive feedback and aim to address any issues to improve our services.
We kindly ask for your understanding in maintaining a respectful tone during interactions with our agents. This enables us to foster a positive environment for both our customers and our team.
If there are specific aspects of your experience that you believe need further attention, we would be grateful for more details so that we can address them appropriately.
Thank you for taking the time to communicate your concerns. We are committed to providing excellent service and appreciate the opportunity to better understand your perspective.
I had a wonderful conversation with Sama S . She was very helpful in answering my questions.
Reply from Appliances Connection2024-01-13
Hi Patty,
Thank you for sharing your positive experience! We're glad to hear that Sama S. provided helpful assistance and answered your questions. If you have any more inquiries or need further assistance, feel free to reach out. We appreciate your business!
Best regards,
Appliances Connection Team
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