We are Ask & Embla, home for all breeds of the alternative—We are a union of dark and light, masculine and feminine, immediate and eternal.Our jewelry brings metals, gemstones and your energies into a chord. Just as Ask and Embla were born as a pair, we hope to bring the power of two to you🖤
Written by the business, not verified by us.Ask & Embla (askandembla.net) has a 3.6 out of 5 rating on OK.one, based on 375 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 60% rate it 4 stars or higher while 25% give 1 star; The business has replied to 99% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the jewelry, noting that the pieces are beautifully crafted, remarkably durable, and feature truly unique designs that stand out. Consumers also highlight the remarkably fast delivery times alongside a wonderfully friendly and efficient support team that consistently resolves any questions quickly. Some reviewers were not happy with the overall quality control, mentioning that certain items arrived with faulty clasps or manufacturing defects. A few individuals experienced distinct difficulties with their orders, expressing frustration over unexpected extra fees and unhelpful interactions with staff regarding returns.
Auto-generated from all reviews of this business. For reference only.Beautiful silver ring with a clean, elegant design. Great quality, comfortable to wear, and looks even better in person.
Thank you for the lovely feedback, Dayana! We’re so glad your new ring exceeded expectations and feels as good as it looks. There’s nothing quite like that "better in person" feeling. Enjoy wearing it! 🖤
I love this brand and am a returning customer. I adore the design and quality, and how original the pieces are - I always receive so many compliments! I recently ordered some beautiful pieces from the Eternal Amour collection and they are absolutely stunning. Highly recommended!
Thank you so much for your kind words, Alexandra! We’re so happy you love our collection, and we truly appreciate your support! 🖤
Amazing designs and quality. Really beautiful and well crafted. Efficient delivery and responsive staff to answer my questions.
Thank you so much for your wonderful feedback, Laurent! 🖤 We’re thrilled to hear that you love the designs and craftsmanship, and that our team was able to assist you along the way. We can’t wait to have you shop with us again. ✨
Firstly, the jewellery pieces sold by Ask & Embla are unique, beautiful and get lots of lovely comments. My daughter was devastated when she lost one of her earrings as she believed the clasp was faulty. I emailed customer services late on a Sunday afternoon not really expecting a response until Monday. It was all sorted within half an hour. A replacement is on the way and my daughter couldn’t be happier. 100% recommended, will definitely buy again. Customer services and after care are second to none. Thanks to Mary for sorting this so efficiently and quickly. Louise
We are thrilled to hear this, Louise! We’re so happy we could turn your daughter's day around. We’ve passed your kind words along to Mary—she was delighted to help! It’s an honor to be part of your daughter's collection, and we look forward to seeing you both again soon. 🖤
I am a return customer. And today was a prime example why. I recieved my order and one of the six pairs had an issue staying closed. I was kind of bummed. Stoked about the other pairs though. I sent a video of the manufacturer’s defect through their website and they gave me options of a gift card or full product replacement. Friggen love this company
We love having you back, Mark! Thank you for sharing your experience! We’re glad our team could provide the right options for you. Thank you for the love and for trusting us with your jewelry collection!
Two reasons why I recommend the company to all my friends: amazing jewellery and unique pieces you can’t find anywhere else. Their outstanding customer service: two times (out of many orders) there was an issue with the quality and they sent a free replacement no questions asked within three days.
We’re incredibly grateful for your support and for recommending us to your friends, Moritz! 🖤 We’re especially glad to hear that our customer service experiences stood out to you. While issues are never ideal, we always want to make things right quickly and seamlessly. Thank you again for your continued trust and love for our pieces—we can’t wait to create more for you ✨
The team at Ask & Embla is absolutely amazing. Incredible customer service and stunning jewelry. 10s across the board 💖
Thank you so much for your amazing review, Lexi! We’re thrilled to know you’re enjoying our jewelry and that our team could provide a great experience. Your support truly means a lot!✨
Customer service has been easy and I have had every question of support or assistance answered. Products so far have been great quality.
Thank you so much for your kind words, JP! 🖤 We’re really happy to hear that our customer service has been helpful and that you’re enjoying the quality of our products. Your feedback truly motivates our team to keep doing our best. We appreciate your support and look forward to serving you again soon.
I’m officially an Ask & Embla girlie! I have been seeking out new gold tone jewelry and found their style and taste matches with mine! I ordered their Sacrilege Ecclesia necklace, simple Halo ring and Gnosticing and I fell in love! Shipping time was perfect and fast in Hawaii time (usually takes about a week and a half). Very impress with the packaging and transparent about what they are made of. Overall, yes I will be purchasing more pieces! Thank you!
Thank you very much for taking the time to share your experience, Shea! We’re delighted to hear that you loved our jewelry and that our style aligns well with your taste. We’re also glad the shipping to Hawaii met your expectations and that you appreciated the packaging and material transparency. Your kind feedback truly means a lot to our team. We look forward to welcoming you back again soon, and thank you for choosing Ask & Embla.
I've bought a lot of alternative jewellry from Ask & Embla, and I have never been disappointed. The quality is always top tier. My only complaint would be the prices, since a lot of the items are "just" made from steel, but still are extremely pricey.
Thank you so much for your kind words and continued support, Cael! We’re really glad to hear you’ve consistently loved our pieces. Your feedback on pricing is noted—we strive to balance exclusive design with lasting quality for our community.
The jewelry i bought is perfect for what i was looking for! I love the earrings so much, I bought a couple more pairs. Love ❤️ Love ❤️ Love ❤️
We are so happy to hear this, Lauren! We’re thrilled the earrings were exactly what you were looking for. There is no bigger compliment than you coming back for more pairs. Thank you for the love! 🖤
The jewelry is beautiful and good quality. Customer service is excellent and fast! Highly recommend this brand.
We truly appreciate your recommendation, Holly! It’s wonderful to know you enjoyed both our designs and our fast customer service. We look forward to seeing you again soon! 🖤
I have several items from Ask&Embla and I honestly love all of them. They are high quality and unique designs. I had an issue with one item. I emailed support, she got back to me in less than 10 minutes!! And we got the issue taken care of by the next day. I can’t remember having any on line customer service that fast! I will definitely buy more. And when people ask me “where did you get that?” I will be sure to highly recommend Ask&Embla!
Thank you so much for the kind words, Claire ! This truly made our day! We take great pride in our unique designs and our commitment to our customers. Thank you for your trust and for sharing the love. We can’t wait to see what you choose next! 🖤
I have been a fan of their jewelry for years! My ears are full of their stackers that I wear everyday for every activity and they have endured the test of time. After nonstop wearing for many years now, they have not broken or discolored. I recently purchased a pair of atomic hangers and they are beautifully made and have a nice weight to them. I will definitely be treating myself again soon with some of the pieces I’ve had my eye on.
Thank you so much for the love and for sharing your experience, Chelsea! We’re glad to hear that your stackers have stood the test of time and that you’re enjoying your new Atomic Hangers. It truly means a lot to us to know our pieces are part of your everyday style. We can’t wait to welcome you back soon for more.🖤
I found this amazing artistic jewelry designers on instagram. As soon as I saw their amazing jewelry I was hooked and had to have it!. I have bought amazing pieces twice already and will continue buying more and supporting this amazing artistic company.
Thank you so much for your kind words and support, Carlos! It truly means a lot to know that our pieces have inspired you to come back again — your continued support motivates us to keep creating. We’re so happy to have you as part of the Ask & Embla community and can’t wait to be part of your future jewelry finds. 🖤✨
I had a terrible experience with Ask & Embla. The necklace I ordered arrived faulty, and the quality was nowhere near what I’d expect for the price. Customer service was just as disappointing. It took over two weeks to receive the return label, and from there the communication felt inconsistent and untrustworthy. Their words and actions never lined up. Originally I was told I’d receive the refund once the item was in transit because I’d supplied a video and a photo of the faulty of product anyway, but then they said they would need to inspect it upon arrival. After it arrived, I had to chase because at this point it’s already been three weeks since I received the faulty necklace. I then got promised a refund at the 30-day mark, but only after I told them I would dispute the transaction with my bank because they were continuously dragging their feet. Even then, the refund didn’t actually happen. A week later, nothing had been processed. I chased again and specifically asked for proof of the refund that I suddenly received a confirmation email — on that same day. It was very clear the refund had not been issued when they said it had. Overall, the product quality was poor, the customer service was incredibly slow, and the refund process was needlessly drawn out and stressful. Based on this experience, I absolutely wouldn’t recommend shopping with them. EDIT: In further addition to provide context on their reply, it took two weeks for them to send the return label, and the whole reason I had been chasing for it was because I knew I would be away on holiday and expected them to say I was out of return window by the time I got back. In the end, I had to post it the day before my holiday which was not ideal but better than the alternative. I had told them I wouldn’t be able to reply while on holiday but they clearly had their own access to track info since they provided it. Their reply further shows their inexperience in customer service — instead of just apologising, they’re trying to make it seem like the onus is on the customer. “Peak volumes causing delays in final processing” is also not what they said about the refund transaction going through at the time, so another change in their story. Disappointing but not surprising at this point.
Thank you for sharing your experience. We are sincerely sorry for the frustration this caused, as this is certainly not the seamless journey we aim to provide. To provide clarity on the timeline, our team initially responded to your inquiry within 30 minutes on November 3. We sent a follow-up on November 4 and received the reply on November 6. After providing the return label, we waited from November 17 to November 26, as you mentioned being on holiday. We only received the update that the item was collected and returned to us on November 26. When we received the confirmation that the item was received and inspected on December 3, your refund was initiated. While peak season volumes caused an unintentional delay in the final processing, our team worked to resolve this as soon as the item was back in our hands. We apologize for any inconvenience and appreciate your patience throughout this process. Please feel free to reach out if you have any further concerns.
Bought a clicker as a gift and it was v well received. I was really pleased because I bought it right before Christmas and didn’t expect it to come on time - but it did! V pleased ty Ask & Embla.
Thank you so much for sharing this, Froggy! We’re thrilled to hear the clicker arrived in time for Christmas and was so well received — that truly makes our day. ✨ We’re really glad we could help make your gift extra special, and we sincerely appreciate your trust in us. Thank you for choosing Ask & Embla, and we look forward to welcoming you back again soon. 🖤
I ordered an item that was faulty (badly made what a waste of resources) They wouldn’t refund I had to choose exchange They wouldn’t send me the items I chose because they were part of a sale They made me accept a gift card instead to be used as a “new order” which made me liable for shipping. They refused to handle the shipping on the exchange. All of this took over 20 emails. My take: a dodgy company drop shipping cheaply made stuff from China - there are other brands selling the same items for less - upon googling them I found many other bad reviews (wish I’d done that sooner) and many other reviewers on reddit sharing the brands you can buy the same stock but cheaper. This is overpriced rubbish, the gold wears off quickly, items break, the staff refuse to do the right thing and send patronising emails repeating themselves to avoid having to be out of pocket. I will never order from them again. I advise others to avoid them like the plague.
Thank you for bringing this to our attention, Mila. Your experience is of utmost importance to us and we are committed to resolving your concern. Our customer care team has reached out to you regarding this matter. Your concerns will never be overlooked or disregarded and we do our best to respond at the earliest opportunity.
Worst store ever. The jewelry is literal garbage, broke in the first use and they refused to refund me. Couldn’t send me a new pair either because evidently the item went out of production. They wanted to give me a gift certificate but nothing on their website was the same price so inevitably I’d have to give them more money. Wouldn’t work with me at all until I threatened to get refunded by my bank instead. Don’t buy from them, it’s not worth it. Cheap, overpriced, ridiculous costumer service.
Thank you for bringing this to our attention. Your experience is of utmost importance to us and we are committed to resolving your concern. Please send us an email at [email protected] with your order number together with any supporting images or information, and our dedicated customer care team will be on standby to assist you. If you've already reached out, thank you for your proactive communication and patience. Your concerns will never be overlooked or disregarded and we do our best to respond at the earliest opportunity.
After placing my order, it took a very long time before it arrived. Eventually the package was held by PostNL because import fees had to be paid. I contacted Ask & Embla about this and they told me I should pay the fees so I could receive the package quickly, and that they would investigate what went wrong. I trusted them and paid the fees. I finally received the package, but when I asked for the umpteenth time how things were going, they casually told me it was my problem and that I should not have paid the fees. And they will not pay me back. The delivery service later explained that Ask & Embla had not declared the correct value of the package in order to ship it more cheaply, which is why the import fees were charged in the first place. The jewelry is not great at all. Some jewelry dont even close. It looked so much better on the site. So if you are willing to wait months for your jewelry and pay several extra tens of euros (€23) on top of the price they promise on their website, then I would recommend them.
Thank you for your feedback. We’re sorry for the frustration regarding your delivery, Wendy. Once a package is handed to a local courier, delays are unfortunately beyond our control. Regarding the fees, we use a Duty and Tax Paid (DTP) service where all details are submitted electronically. Nonetheless, we see that our team has already reached out and resolved this matter with you directly. We appreciate your feedback regarding our jewelry and will share it with our team. Feel free to contact us if you have other concerns.
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