We are Ask & Embla, home for all breeds of the alternative—We are a union of dark and light, masculine and feminine, immediate and eternal.Our jewelry brings metals, gemstones and your energies into a chord. Just as Ask and Embla were born as a pair, we hope to bring the power of two to you🖤
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Is Ask & Embla legit?
Ask & Embla (askandembla.net) has a 3.6 out of 5 rating on OK.one, based on 375 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 60% rate it 4 stars or higher while 25% give 1 star; The business has replied to 99% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the jewelry, noting that the pieces are beautifully crafted, remarkably durable, and feature truly unique designs that stand out. Consumers also highlight the remarkably fast delivery times alongside a wonderfully friendly and efficient support team that consistently resolves any questions quickly.
Some reviewers were not happy with the overall quality control, mentioning that certain items arrived with faulty clasps or manufacturing defects. A few individuals experienced distinct difficulties with their orders, expressing frustration over unexpected extra fees and unhelpful interactions with staff regarding returns.
Auto-generated from all reviews of this business. For reference only.
I bought the Orbit Ear Cuff in 925 silver (order #399732), and unfortunately it stains my ear in a dark, almost black color after wearing it for a short time. I’ve worn real 925 silver for years and never had such a reaction.
This doesn’t feel like genuine 925 silver quality, and I’m disappointed.
Reply from Ask & Embla2025-11-27
Hi Diana, thank you for sharing this with us, and we’re truly sorry for the experience.
We want you to enjoy your Orbit Ear Cuff fully, and what you’re seeing isn’t a sign of imitation silver or poor quality. Our 925 pieces are made with certified sterling silver, but silver can sometimes react differently depending on your unique skin chemistry, skincare products, or even the environment. This reaction can occasionally cause temporary dark marks.
We understand how frustrating this can be, especially if it’s your first time encountering it, and we’re really glad you’ve agreed to the solution we’ve offered. If there’s anything more you need or if any concerns come up along the way, we’re here and ready to help.
First time ordering from this company. Had a positive overall experience! Got a bunch of items on black friday deals, all arrived fast, well packaged and well presented. The quality is great for the discounted price I paid. About on par with expectations. Very happy with how all the items look and feel in comparison to other similar jewellery I've bought from other stores in the past. Will be wearing these daily for a good long while! My only issue was that one of the earrings I bought was very slightly misshapen. Barely even noticeable. A minor inconvenience. But my disappointment led me to leave a 3 star review on that particular product. Shortly after my review I was contacted by customer services with an apology and an offer to either refund the earrings or send me a second pair. I chose to take a second pair. Within about 2 hours of me leaving my 3 star review I had been contacted, apologised to, offered a choice of solutions and then given an order confirmation of the replacement pair being processed. Never in all my years of ordering products and leaving reviews have I received such prompt and exemplary customer service. My issue was immediately rectified and I was made to feel valued. Absolutely splendid experience. Definitely recommend!
Reply from Ask & Embla2025-11-26
Hello there,
Thank you so much for taking the time to leave such a thoughtful review. We truly appreciate it.
Your experience matters to us, and it means a lot that our team was able to make things right for you.
Thank you again for the recommendation and for giving us the chance to care for your first experience with us. We hope you enjoy your pieces for a long time, and we’d love to welcome you back again soon.
The whole process was flawless. I left a comment about a special request in the dedicated box and the support team contacted me immediately to give further details. The item shipped really fast and my friend got her gift the day after her birthday, when I had actually ordered quite late, so I was very happy about that. The team also added a handwritten note for her to wish happy birthday, which is really appreciated. The item itself (Original Sin necklace) was exactly as pictured on the site and the packaging was elegant.
100% recommend and will buy again.
Reply from Ask & Embla2025-11-24
Thank you so much for your lovely feedback, Dionysia! We’re really glad everything went smoothly and that your friend loved the gift. 🖤
We appreciate you and can’t wait to serve you again.
Got a matching set (necklace and bracelet) for the missus as a gift. She just started her journey into the alt aesthetic and Ask & Embla didn't disappoint! She wears them every day because of how good they look, the quality of craftmanship and the overall expression they help her make! Definitely shopping here again!
Reply from Ask & Embla2025-11-23
Hi Omer!
Thank you so much for sharing this — it truly made our day!
We’re thrilled to hear that your wife loved the Sigil Bracelet and Choker, and even more excited that they’ve become part of her everyday look as she steps into her alt aesthetic. 🖤
We’re honored to be part of her journey, and we’re really grateful for your trust in us for such a meaningful gift. We can’t wait to have you shop with us again!
Amazing company. Truly unique, beautiful pieces. The septum’s piece is high quality and comfortable. Highly recommend Ask & Embla
Reply from Ask & Embla2025-11-12
Thank you so much for your amazing review! We're thrilled to hear that you love your septum jewelry and that you’re happy with its quality and comfort. Your recommendation means the world to us! 🖤
Do not order from this company. USPS lost my package and the company told me that it doesn’t matter if I purchase shipping protection or not, they refused to refund me. They also refused to cancel the order in the first place stating it had already shipped, but the tracking number they gave me said USPS hadn't even recieved the item yet. Dealing with this company has been horrible and I will not be ordering from them again
Reply from Ask & Embla2025-11-05
Hi Sarah,
We’re very sorry to hear about your experience and understand your frustration regarding your lost package. We want to clarify a few points from our side.
Once orders are handed over to USPS, they are unfortunately beyond our direct control. Shipping Protection is an optional service that provides additional coverage for lost or damaged parcels, but our policy generally does not allow refunds for lost packages because we have already fulfilled and shipped the order.
In your case, we did make a one-time exception to refund the full value of the product, while shipping costs paid directly to our courier partners, were not refundable. We also offered alternatives such as a replacement item or a store credit.
We sincerely regret that this solution did not meet your expectations. We value all feedback and continue to review our policies and processes to improve the experience for all customers.
Thank you for taking the time to share your perspective.
The quality of the jewelry is amazing! I've looked for jewelry for stretched ears thats elegant and what you expect to see in a stretched ear but it's hard to find. Uncommon. Style is great just like the quality! Will be buying again!
Reply from Ask & Embla2025-11-08
Hi Shauna,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you love the quality and unique style of our jewelry. We can’t wait to have you shop with us again soon! 🖤✨
Always easy checkout and good communication when help is needed.
Love the designs and quality. It’s rare to come by. My fav jewelry shop for sure <3
Reply from Ask & Embla2025-11-03
Thank you for your lovely feedback! 🖤 We're thrilled to hear that you love our designs and quality, and we're so happy to be your go-to jewelry shop! We can't wait to create more pieces you'll adore.
Great quality jewelry, unique alternative designs and affordable. I had an issue with the sizing of some rings I ordered from them and they fixed the problem with little issue. I’ve been a customer for years and highly recommend them.
Reply from Ask & Embla2025-11-01
Thank you so much for taking the time to share this wonderful feedback, Mary!
We’re thrilled to hear that you’ve been enjoying our unique designs and quality, and even happier to know we could help sort out your ring sizing issue smoothly. 🖤
Your continued support over the years truly means the world to us.
Gorgeous product. Heavy, high polish chromed-out, semi-statement edgy hoops. Fast delivery, beautiful packaging.
Reply from Ask & Embla2025-10-27
Thank you so much for your kind words, Jenna! We’re thrilled to hear that you love your Odessa Earrings! They truly are a stunning statement piece. We’re also glad the delivery and packaging made a great impression. Your support means a lot to us! ✨
This company makes the coolest, well-made alternative jewelry. I have 4 sets of earrings and love them all. They’re well constructed for a lifetime of use. I’m eyeing lots more items and will be a lifelong customer. I had an issue with my order being caught up in a postal strike and the customer service team did everything they could to put me at ease. They continually sent me updates on my order. They really care about satisfying their customers. They ship very quickly. I got my second order within 5 days from Singapore to Canada. I highly recommend this company.
Reply from Ask & Embla2025-10-21
Thank you so much for sharing such a thoughtful review, A S!
We’re truly happy to hear that you love your pieces and that our customer service team was able to support you through the postal delay. 💫 Knowing that you trust us for both quality and care means the world to us.
We’re so grateful to have you as part of the Ask & Embla family and can’t wait for you to add more of our creations to your collection!
1-Star: Nightmarish Experience—Defective Products & Dishonest Return Policy
I was a repeat customer, but this last order was an absolute nightmare, and it will be my final purchase.
The issues fell into three major categories:
1. Customs & Documentation Failures
The problems started immediately with customs. I was repeatedly contacted by the delivery company and asked to provide additional documentation because the shop failed to include a proper document of sale. This resulted in unnecessary complications and delays that I had to handle myself.
2. Defective and Incorrect Products
When the order finally arrived, I discovered two product defects:
* I mistakenly purchased the wrong size of ear plugs and tunnels.
* The ear cuff I received was clearly defective and unbalanced, making it impossible to fit a human ear.
3. Dishonest Return Policy (Hygiene Claim)
I contacted Customer Support immediately to exchange the unused plugs and tunnels, which were still in their original, unopened, resealable bags. After a week of communication, the exchange of ear plugs and tunnels was flatly refused citing "hygienic reasons."
This claim is unacceptable and appears to be a scheme to refuse returns. Items meant for hygiene exemption must be sent in a sealed package that cannot be opened and re-sealed. Since their items arrived in a standard, resealable bag, their hygiene claim cannot be justified. Furthermore, the company indicated a disregard for European consumer law regarding returns, despite actively selling to the region.
The mandatory tracked shipping for returns is also prohibitively expensive, effectively making it pointless to return the small cost goods at all.
This was an unacceptable experience from start to finish. I advise potential customers to look elsewhere.
Reply from Ask & Embla2025-10-21
Hi Veronika,
We’re very sorry to hear about your experience and the frustration this caused. We’ve been in touch with you directly and offered solutions to help resolve the issue. Your feedback on packaging and returns has been shared with our team for review.
We truly appreciate your support and wish things had gone more smoothly.
I was looking for a present for someone else but ended up adding a few things for myself too. The quality turned out better than I expected — solid pieces, nicely made. Packaging was decent, and the complimentary delivery was a nice touch. Overall, a good experience and I’d probably order again.
Reply from Ask & Embla2025-10-21
Thank you so much for sharing your experience with us, Pete!
We’re thrilled to hear that you enjoyed both the quality of your pieces and the complimentary delivery. It’s always lovely when a gift hunt turns into a little treat for yourself too.
We appreciate your support and can’t wait to have you shop with us again soon!
Genuine nightmare. I originally ordered a necklace that arrived with a big dent on the back. After contacting customer service, I received a replacement — but the pendant on that one fell off after less than a week. That alone says everything about their quality control.
Now, instead of simply refunding the amount (which would be the logical and fair solution, especially since this is clearly a warranty issue), they’re making me return both necklaces — the damaged original and the faulty replacement. Completely unnecessary and just another example of how little they care about customer experience.
And while a mediocre product alone doesn’t necessarily lead to a bad review, their customer service absolutely does. They made me run in circles, went back on their own words multiple times, and even tried to gaslight me at the end. Zero out of five for that department. Never again would I consider ordering from a company with such terrible service — I’ve truly never experienced anything like it before.
As for their usual response, I find it almost funny that after explicitly stating in my review that their customer service is awful, they’ll probably ask me to “reach out again.” For what? To be taken in circles one more time? No, thank you.
Reply from Ask & Embla2025-10-19
Thank you for taking the time to share your feedback, Pascal. We’re truly sorry to hear about your experience and understand how frustrating this situation must have been.
Upon review, our team has since reached out and that an agreement was reached regarding your concern.
At Ask & Embla, we always aim to ensure that every resolution is handled fairly and with care. Your feedback has been shared with our team as we continue to improve both our product quality and customer experience.
Customer service is helpful and in a reasonable time. Products are high quality made and stunning unique pieces. Yes, they are on the expensive side but the quality is worth the extra dollars. I have purchased several sets of “gold” hangers that have quickly become my everyday ear wear. Would absolutely recommend Ask and Embla.
Reply from Ask & Embla2025-10-19
Thank you so much for your wonderful review, Toyz! We’re thrilled to know that our pieces have become part of your everyday wear and that you find the quality worth it. 🖤
We’re grateful to have you as part of the Ask & Embla community and can’t wait to create more stunning pieces you’ll love.
The Customer Service is 10 out of 10. They resolved my issue immediately. I will definitely be a repeat customer, and tell all my friends about what a wonderful online store this is.
Reply from Ask & Embla2025-11-04
Thank you so much for your kind words, AK! We can’t wait to serve you again!🖤
I had problems to shop in the phone and the app, but their customer service is amazing. I finish it in my personal computer and was super fast. The jewellery looks amazing and have a nice design, a bit too expensive but it is what it is. Would be nice if you put the best sellers in the promotional items too. All the super nice stuff is extremely expensive and not in the promotional 🫠
Reply from Ask & Embla2025-10-19
Thank you so much for your thoughtful feedback, Jenifer!
We’re really happy to hear that our customer service team was able to help and that you love the jewelry design 💕 We truly appreciate your honest input and will definitely share your suggestion about our future promos with our team.
Thanks again for supporting us and for taking the time to share your experience!
Ordered for the first time, everything was perfect!
The earrings I chose arrived in perfect condition and the customer service I talked to was so sweet and helping! My experience as a client was flawless from the moment I went on their website until I thanked them by email once I received my package!
Reply from Ask & Embla2025-10-19
Hi Alice,
Thank you so much for your kind words!
We’re absolutely thrilled to hear that your first experience with us was perfect from start to finish. It means a lot to know you loved your earrings and that our team was able to make your experience a great one.
We truly appreciate your support and hope to see you again soon! ✨
Great quality products, beautiful designs. The website is easy to use, and shipping/packaging is professional and fast.
Reply from Ask & Embla2025-10-19
We’re thrilled to hear you love the quality and designs, and that your shopping experience went smoothly, Liz.
We truly appreciate your lovely review and hope to see you again soon! 💫
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