Love their products and quality
Love their products and quality! It’s not easy to find a responsive customer service either but I was so happy with the incredibly fast response and kindness from the rep!
About BaubleBar
Data updated- Website
- baublebar.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 103 reviews
- Replies to negative
- 0% (0/35)
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Is BaubleBar legit?
BaubleBar (baublebar.com) has a 3.6 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 63% rate it 4 stars or higher while 28% give 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-27.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful, kind, and quick to resolve various ordering issues. Many people also love the wide variety of cute accessories and jewelry options available, making it easy to find nice gifts. Some reviewers were not happy with product quality, noting that certain custom items showed discoloration or peeling after only a short time of wearing them. Others also mentioned unexpected shipping delays and unclear information regarding delivery times during the busy holiday season. Consumers felt that better communication could have prevented these frustrating delivery setbacks.
Auto-generated from all reviews of this business. For reference only.What people say
Excellent customer service
I purchased some BaubleBar products this year as stocking stuffers and fun gifts for friends. I had a stone fall out of a bracelet purchased for myself a few months after and they shipped a new one pronto.
Terrible experience all around
Terrible experience and would never shop here again. I ordered a necklace with the name “CORA” and it clearly looks like “OORA”, so much so that their AI customer service agreed. Human customer service disagreed thus they will not fix the issue. I obviously cannot wear a necklace that looks ridiculous so it’s really unfortunate that my hard earned money will go to waste. I will never shop here again because their marketing is terrible (there are clear lines of separation between letters in their online images, but not in the necklace I received) and their customer service is even worse.
Gold overpowers the gems but good quality
customer service experience was 5 star. In terms of Nina necklace, I would give it maybe 4 stars. Reason is that the gold in the necklace is far more subdued in the photos but when you get it, it’s kind of hard to take your eye off the gold and it takes away from the gems, so it would be great if they could thin out the gold so that the color could stand out more. Good quality but it’s kind of like when you’re watching a band play and the guitarist is screeching over the singer and you just can’t hear the singer sing? Kind of like that.
5 star customer service
The bracelets we got were really beautiful but I unfortunately had an issue with one and Chani with customer service helped me so quickly it was amazing. I couldn’t have asked for the situation to be dealt with in a better way. Definitely earned a lifetime customer.
Love my personalized tote that I’m…
Love my personalized tote that I’m using for pickleball! The front pocket had weak stitching and tore but I reached out to their customer service # and Baublebar went above and beyond to replace the bag. Exceptional customer service that deserves a positive shout out and a super cute bag. Will definitely purchase again.
so disappointed
I have been shopping with Baublebar for probably 10 years now. I got a custom phone case as a gift (replacing the same one I had for over a year), within a month of use, the sides of the case have become completely discolored. I reached out to CS and was told this is "normal wear," after 1 single month of using it and costing $75, this is a joke of a response and so upsetting. I expected more from this company, my mistake.
I jumped on the BaubleBar trend and…
I jumped on the BaubleBar trend and ordered a bunch of pieces. All said to be gold plated. The Olivia Collar necklace made my neck burn and itch after a few hours of wear inside to a show. Not outside sweating either. Inside a circus tent at night when it was 50s out. The Miley bracelet turned my wrist GREEN after I wore it to an event outside. Again, not a wet event or anything where I was sweating. Just normal event outside, chatting with people, and it was 70s out. MY WRIST IS GREEN!!! I’m so annoyed and disappointed and worst, their site doesn’t accept reviews or at least I couldn’t write one on any spot I could find. Now I’m getting ready for my Valentine’s Day dinner out and I have a green wrist and an itchy neck. I’m not even sure I can wear the rest of what I bought from them without issues going forward. I did get some pieces that said over sterling so I pray those work better but still, in 2026 after a few hours we shouldn’t have people turning green. I wanted some fun jewelry to mix into my real stuff so I could have a few more trendy pieces without spending a fortune.
Unfortunate turn of metals
I bought four bracelets for Christmas gifts and they have already turned and look horrible. Over half of the gold on the beads on the bracelets have worn off with everyday use. Unfortunately these were gifts for my daughters and now they can no longer wear and it’s only been a month an a half.
Chani was beyond helpful
Chani was beyond helpful, and super fast!
Terrible customer service
If I could give a minus I would. I ordered a custom Disney headband after Thanksgiving. It is so top heavy. It falls off if you move your head. I contacted customer service right away. 3 months and absolutely nothing has happened. Do not buy from them. Their customer service is terrible.
Customer service/returns
I’m from Canada and I ordered an item for my daughter. But I was struggling to get it back over the border to return it. She received two of the items. BaubleBar was absolutely amazing to deal with. Their customer service was fantastic. They took care of me so well and also refunded my order. I would definitely order from them again. Thank you BaubleBar
BUYER BEWARE!!!!!
BUYER BEWARE Read better business reviews before spending too much time or money with this company. I ordered 2 (expensive!) totes that I chose to personalize. When i placed my order, I immediately realized that I had made a mistake with one of them. I IMMEDIATELY (within one minute of order confirmation) realized this mistake. I reached out via email (my only option, I could not call…) to ask for a correction to my order. I received confirmation that my email request had been received and to “please not send additional messages” in order to not complicate matters. I waited for a response which I did not receive. I checked email a few times afterward to make sure I hadn’t missed anything. I assumed that they had corrected my order and would make it right. I just received my order and it is the original incorrect personalization. I immediately reached out to customer service asking for a solution and they basically said tough luck- no returns -exchanges refunds/ changes you’re out of luck. I explained my situation and was told, so sorry-not sorry. Ridiculous
Long delivery times
If you order anything customized, do not expect it to be shipped in 5-7 days; expect 2 weeks later, and then expect it to arrive another two weeks after it has been shipped. Super disappointed in the lack of communication in how long items will actually take to arrive if I knew I would’ve never bought this product.
Very poor customer service
Very poor customer service. They will not offer returns on certain products. I wanted to exchange an item due to a bad fit, but they refused.
Customer service was great
Customer service was great! I had problems with a necklace and they did not hesitate to help me out quickly!!
I love their jewelry
I love their jewelry! I’ve gotten pieces for weddings and just every day wear. Their customer service is top tier!! I had an order issue and Andrea was kind and super efficient! Forever a customer!
Love the products
Love the products, super cute and hypoallergenic for a sensitive girlie like me. AMAZING customer service too!
Broken Necklace 2x
My friend ordered a necklace from Baublebar for me as a gift. As I was attempting to put it on, it broke in my hands. I emailed the company and they gladly reimbursed me. The company is quite easy to work with, which is a plus. However, when I received a new necklace I was able to wear it for about an hour before it broke. I have to admit, I am not very impressed with the quality. I am grateful for the customer service, but I would watch out for "cheap" quality.
Buyer Beware- some jewelry rusts immediately
Buyer Beware- I bought my granddaughter, a personalized necklace and a personalized bracelet with her name on it. These were Christmas gifts for 2025. Within one week of wearing they were showing signs of pink rust. When she contacted Baublebar, they told her there was nothing they could do to help her.
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