Befitting offers premium designer prescription eyeglasses. Enjoy our wide collection of eyeglasses of all sizes, shapes and colors!
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Is Befitting legit?
Befitting (befitting.com) has a 4.3 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Health & Medical and its reputation is good. 84% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 93% of negative reviews. Last updated 2026-08-28.
Seems like they build their product to fall apart after 1 year. My glasses had an anti scratch and anti reflective coating. I purchased in December of 2023 and in March of 2025 those coatings starting disintegrating or corroding or something on the lens. Very difficult to see out of my right eye and an instant headache. Turns out, there is no warranty on the lenses, only the frame. Won't be purchasing again.
Reply from Befitting2025-04-02
Hello Chris,
Thank you for sharing your experience with us. Product warranties cover any manufacturing defects with both the frame and the lenses. Upon review of your case, the damage to your lens does not fall under a defect and appears to be environmental.
We understand your frustration and thank you for taking the time to talk with our customer care manager.
If you have a change of heart and would like to pursue the options we offered for a replacement pair, please contact us at your earliest convenience.
Thank you,
The Befitting Team
Well, I found out I have cataracts and the operation is scheduled for two months away so I needed glasses to get around. I was excited to see Befitting would send them in two weeks! And they did! many thanks to Daniel!
I was excited when I found befitting through a list of retailers provided by my vision insurance, as they seemed to offer good prices in comparison to other retailers. I ordered my contacts on March 17th. No problems. I receive an email the same day saying: "Just a quick note to let you know we have everything we need from you to begin processing your order. Your order has now been sent to our lab to begin manufacturing." I wait expectantly for my tracking email. A week goes by. Nothing. Then, on March 24th, I receive another email from the company- this one says: "Before we proceed with your order, we will need a photo of the complete contact lens prescription." A whole week went by before this was an issue?? Now I have to wait even longer for my contacts to ship, under the impression this entire time that they would be delivered soon. If my order cannot be fulfilled without a prescription, I should've been asked to submit it BEFORE I paid. Very displeased because now the timing is off, and I will run out of daily contacts long before my order arrives. Beware.
Reply from Befitting2025-03-26
Hi Emily
Thank you for bringing this to our attention. We value the opportunity to follow up with an experience that does not reflect our prioritized customer journey and we apologize for the unnecessary delay in processing your order.
Please know that one of our care team managers has reached out to you directly as we are committed to doing what we can to make this right. Do not hesitate to reach out to us if you need anything else!
With thanks.
The Befitting Team
Recently bought my second pair of glasses from Befitting and it was a mixed bag of results. Even though I used their online tool for measuring my PD, they said they didn't have the measurement which delayed my order. After contacting customer service, they were able to refer to my previous order to get the measurement. At that time, they put a rush on my order and I received the prescription glasses within about three days. So I found the customer service very satisfactory. However, I wasn't entirely pleased with the glasses themselves. I ordered a pair of designer frames and, when they arrived, they looked as if they were made for a child. I went back to the website and, indeed, the frames were obscurely labeled as XS. I hadn't noticed that. I had used the virtual try-on feature, which I really like, but wasn't able to pick up on the fact that the frames are so small. In all honesty, I feel like the frames would fit a child better, though they were in the women's category. I did not try to return them but did let Befitting know I would have benefitted from reviews of the frames from others. I myself wanted to leave a review warning other buyers of the tiny frames, but there is no option on the website to review frames. So, like I said, a mixed bag.
Reply from Befitting2025-03-26
Thank you for providing this feedback Carla. We appreciate the opportunity to do better. We are currently actively looking into new developments for the tool that will provide more true to size imaging and look forward to providing that enhanced feature soon.
We invite you to connect with us to allow one of our care team members to help you select an alternative frame to ensure you have a pair that you love. We value your business and will happily work on a solution with you through an exchange to make things right.
We look forward to getting this sorted with you!
The Befitting Team
So many things I love about Befitting!
The quality of the glasses, the brands, the ease of ordering, and most of all the super fast shipment!
Will definitely order from Befitting again!
First time ordering and very happy with the quality of the glasses. Started with sunglasses only, then bought 2 pairs of normal glasses. Couldn't be happier! Price and quality is great.
Poor communication. Email on March 6 said shipped but tracking never updated. A week later I emailed asking for an update. I heard back 5 days after that (so 12 days from shipped email) letting me know my order was delivered that day. Which I knew because at that point I had them in hand.
Still giving a 4 star review because glasses were nice. Came with a nice hard case and cleaning cloth. Easy to use my insurance. I just didn't like all the unknowns.
Reply from Befitting2025-03-21
Hi Alicia
We appreciate you bringing this to our attention. Our communication structure does include timely updates and accurate information and it's evident that we did not provide you with the experience we aim for. We have alerted the proper teams to ensure these gaps are looked into and addressed. Please accept our sincere apologies for this.
We're thrilled that you're happy with your eyewear and hope that you will give us the opportunity to make up for this initial experience in the future. If you ever need anything from our side, please don't hesitate to reach out.
Thank you,
The Befitting Team
Cancelled my order after 11 days of no communication. I waited for an update after my order confirmation but did not hear back for 11 days. When I reached out they said the prescription was verified on that day, conveniently. They told me it would take another week or so for the glasses to be made and with shipping I was looking at another 10 days of waiting, at least. I chose Befitting for the ease of process and quick process in the past, but it is no longer what it used to be. I would probably not use this company in the future.
Reply from Befitting2025-03-20
Hi B.K.
Thank you for bringing this to our attention! We highly prioritize both our order process and customer experience and can clearly see that your claim experience does not reflect our operational intentions. We appreciate the opportunity to look into this and to shift our services to where they need to be.
A customer care manager has reached out to you directly to address your experience with you. Once again, thank you for sharing this with us.
No communication for a week since I placed my order. No acknowledgment that I sent in my prescription for my contacts. My email to their help line bounced. Their competitors are far superior in communication and speediness. Who knows if I’ll ever get my contacts at this rate.
Reply from Befitting2025-03-17
Hi Brittany,
We really appreciate you reaching out and bringing this to our attention. Your experience is always our top priority, and we appreciate the opportunity to make things right. A customer care representative will be in touch with you directly to sort this out to your satisfaction.
If there’s anything else we can do, don’t hesitate to let us know. We’re always here to help!
The Befitting Team
I was a bit hesitant to order online, especially because I have only ordered in person. Befitting was one of three in network I checked out so I could use my insurance. Befitting had the best prices, was easier to maneuver, find things, and find out exactly what your cost is. The purchasing was a breeze too. There are steps with prescription glasses. I called customer service to make sure I had done everything correctly. Daniel was attentive, polite, knowledgeable and helpful. My first interactions with Befitting have been all positive. Glad I picked them for my eyewear company. Thank you.
Excellent customer service and shopping experience by Befitting. I love shopping online because because you can easily compare frames and lenses. The custom experience was great from making sure my prescription was correct all the way to the support time. I will be returning to Befitting for my future Rx and sunglasses needs. If you don't get it right, they are there to help with your order AND returns!!
I experienced a defect with my year old glasses. Befitting was extremely responsive when I reported the issue. They asked for photos to understand and diagnose the issue and used the photos to quickly diagnose there was a defect. Befitting immediately determined that a replacement pair was warranted and I had my new glasses within about a week.
After I submitted my order, the staff members contacted me and showed how to save more money by using my insurance properly. The customer service was outstanding. Emily O and Becky in particular were top notch advocates for their clients (my wife and I).
Emily went above and beyond to make sure I got the correct contacts and kept me up to date in a very timely manner. I wouldn’t hesitate to use Befitting again for any contact or glasses needs.
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