Bestfaredeal (bestfaredeal.com) has a 3.3 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 39% give 1 star; The business has replied to 5% of negative reviews; 42 of them were added in the last 12 months. Last updated 2026-09-05.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the helpful staff members who provide attentive assistance and guide them carefully through every step of the reservation process. Many people appreciate receiving clear details and finding suitable flight options to ensure smooth travel plans.
Some reviewers were not happy with serious issues involving unfulfilled bookings and invalid reservation numbers provided by agents. Travelers frequently reported experiencing severe communication breakdowns, including unreturned phone calls and completely unresponsive customer service teams. Additionally, several consumers noted unexpected payment problems and frustrating difficulties when trying to secure their actual flight tickets.
Auto-generated from all reviews of this business. For reference only.
They canceled my booking and NEVER sent my tickets while I thought I was leaving on vacation. Imagine finding out at the last minute that you have no valid reservation!
To make matters worse, they blocked my phone number so I couldn’t reach anyone. They also claimed they had refunded me, but I never received a refund.
I should have listened to all the other negative reviews. Don’t make the same mistake I did. Save yourself the stress, wasted time, and money—stay far away from this company!
AVOID THIS COMPANY AT ALL COSTS!
This has been one of the worst experiences I’ve ever had booking a trip. They took my money, canceled my booking without properly informing me, and never sent my airline tickets. I was left thinking everything was confirmed until I realized I had no valid reservation.
Trying to contact them was impossible—they blocked my number, and customer service was nowhere to be found. They even told me they had processed a refund, which was completely false because no refund ever arrived.
If you’re considering booking through them, read the reviews first. I ignored the warnings, and I deeply regret it. Don’t risk your vacation or your money with this company.
COMPLETE SCAM STAY AWAY!!!! THEY CANCEL YOUR BOOKING AND NEVER SEND YOU YOUR TICKET EHILE YOU THINK YOUR LEAVING ON VACATION!!! They block numbers so you cant reach them. Told me they refunded me when they didnt!!! Stay awayyyy seriously you will regret it!! Just like i did by not listening to the other reviews.
worst compagny ever
scam i bought 3 flight ticket yul to pvr
never receive my ticket
i cancel my visa and visa claim me the amount
they send receipt to visa and they win
*** my '' receipt'' 7 rooms in Thailand ***
AND an other name from theirs be used
impossible to talk with bestfaredeal ,,, always put on the line and never come back
I had a memorable experience because the booking was with no hidden fees or unwanted surprises
I had a memorable experience because Clara Smith and Antoine Debois were very attentive to my deals. There communication was always to keep me informed when I would receive my etickets and what to expect next on the booking. They made me feel at ease with the booking of my trip.
Do not get tickets from this site. I booked flight with them and my flight never showed on airlines site. Even called airline and no flight info. I have contacted best fare deals by email n always get a email stating they were contacting airline. Never got a reply back from them on issue. Called a few times left on hold and no one helped me. Messaged their support thru Whatsapp n no reply. Very disappointed end of day I had to buy my tickets they that actual airline. So don't use this site .
I wish I had googled them before ever purchasing my flight tickets with them. I had the same experience as some described in the reviews.
The flight booking numbers kept being canceled for non payment and instead of providing a legitimate confirmation number when I asked for one, they kept asking me wait for a month a half and they "promised" everything would be okay LOL. Funny thing is that I had to ask for the booking numbers in the 1st place.
Worst of all of this is that they used my credit card info to book 2 flights from another airline than the one I booked and was supposed to travel with. I only found out after investigating 2 unfamiliar charges. When i asked about it, they kept dismissed and kept dodging. And finally, icing on the cake, they said they couldn't cancel my pending reservation (which logically wasn't even completed in the first place).
STAY AWAY FROM THESE SCAMMERS
Awful!! The only reason why I'm giving one star is because I can't give 0. I purchased plane tickets with them I sent them money and received a booking reference. 3 days later the booking is gone. When I called AirFrance they said reservations were made but they never actually received a payment for those tickets. I called bestfare and they said they would get it resolved I had to constantly call and check with them that they are doing something. We ended up receiving tickets however when I called AirFrance they said they didnt get any payments from the travel agency therefore we only had reservations. I spent the whole day on the phone with bestfare and they kept telling me in one hour they would resolve the issue then by 12 pm then by 5 pm etc etc then again Peter assured me that tickets were issued and that the reason why the airline said there weren't was because they were discounted tickets. Then I asked are you sure that if I go to the airport with those tickets on the day of departure I would get in and Peter promised me that yes there would be no issue. So the same day I decide to go to the airport and see for myself. As expected there were no tickets issued even tho Peter said he personally talked to AirFrance. I told them and they tried to tell me that I got scammed by AirFrance (???) then I got a random AirFrance employee to talk to them and then they finally listened. The manager then told me that by tomorrow 6pm (which would be a saturday) I would either get a refund or tickets. I of course received neither. Saturday I called them at 8 pm and they tell me that Sunday by 12 I would get new plane tickets for another date or a refund. Sunday by 2 I call them and ask for a refund they tell me that the refund department doesnt work on weekends when I ask them then how come i was promised a refund on saturday and sunday they were just avoiding the question. Monday I spent the whole day on the phone fighting for a refund mind you one guy told me it would take 24 hours to get my refund another guy told me it takes 48 hours and another one said it would take 10 days. Throughout the whole experience I had to call many many many times and every time they would say they would call me back they wouldn't if you are not on their ass and dont take the initiative to call them they wont do it. For very small things they kept giving me absurd time frames that they would not honour or tell me to call back at a certain time to talk to a certain person and when i called they would tell me that the person is on break or not working. Btw i never got the refund and ended up calling my bank and they contested the charge thank god.
If I had listened to Peter and all his coworkers I would have packed my luggage told my family i was coming and gone to the airport only to be told i dont have real tickets. They should be ashamed of themselves the only thing they had to do was pay for the tickets but they prefered buying time and telling me to wait.
We book online for a flight and receive the website confirmation of booking.
5 days later, I receive a phone call from a woman with a barely audible voice asking if I still want the flight. I answer: Why wouldn't i want it? I booked it with you guys so expect to go.
The woman replies that she is sorry and wishes me a good day.
I got suspicious so I called the airline the next day and they told me we were not booked on the announced flight, but that there is still room in it.
I tried to reach customer service by phone and they have no one available ever. Tried 25 times over 3 hours.
I beg all of you guys not to trust these folks with your hard earned money. You will get scammed. I purchased my tickets from these guys in good faith on February 2nd. They told me that one of the transactions we did failed due to a “technical glitch.” So we would have to do it again. However they took $2,900 for one of the transactions. The failed one was supposed to be refunded. This would take 14 business days which was odd - I’ve never seen a refund take that long. In any event, I waited patiently and followed up with them numerous times around the proposed date. Then when 14 business days came around, they apologized again and said that I wouldn’t be able to get my ticket yet due to the airline. I had to press them and follow up numerous times for a firm date to get my e tickets. They told me March 2. They guranteed it. I waited again. Then when March 2 came around, i still got nothing. I spent my whole work day calling them, and they didn’t answer. However, they emailed me saying “they would look into it.” Conveniently, all of their representatives were “unavailable that day” via phone. They continued to email me vague statements but ignored my calls. After a month of waiting, stress and follow ups, I gave up and disputed the transaction with my bank as fraud. I warned them that I would take legal action and do the above with my bank and they still took no steps. The next day, they emailed me asking for a call. I tore them apart over the phone and not once did they say I shouldn’t have complained or offer to refund me or give me my tickets. Everything is documented via email.
My point is, I know the cheap numbers may entice you, but don’t fall for it. That’s how they get you. Don’t trust these scammers with your money. As a reference, I re booked my tickets with Flight hub and got the SAME PRICE and got my tickets issued IMMEDIATELY, which is how it should be.
To top it off, their reps barely speak English and they also lie about being available 24 hrs when they are not. Please don’t make the same mistakes I did.
I am very disappointed, they make money off our backs... and a very slow service.
I had booked with them for our round-trip flights, they called me 2 minutes later to offer me, cabin and checked luggage. $300.00 + taxes I accepted!
A few days later, I wanted to check with the airline if my tickets were properly booked, my reservation number had expired???
I contacted them and they got back to me 24 hours later.
When I tried to check in within 24 hours before the flight, the reservation number they gave me did not include any luggages. I call the airline, who confirmed that I had no luggage included and that I had to pay to check my luggage. I paid again!!
I called Best Fare Deal to get a refund for the luggage because I had to pay twice, since Best Fare Deal gave me a reservation confirmation number that did not include the luggage.
Now I have no news from them and They did not refund me. I lost 300 + tx for now!
Je suis très déçu, ils profitent de nous... et un service très lent.
J'avais réservé avec eux pour nos vols aller-retour, ils m'ont appelé 2 minutes plus tard pour me proposer la cabine et les bagages enregistrés. 300,00 $ + taxes, j'ai accepté !
Quelques jours plus tard, je voulais vérifier avec la compagnie aérienne si mes billets étaient correctement réservés, mon numéro de réservation avait expiré ???
Je les ai contactés et ils m'ont répondu 24 heures plus tard.
Lorsque j'ai essayé de m'enregistrer dans les 24 heures précédant le vol, le numéro de réservation qu'ils m'avaient donné n'incluait aucun bagage. J'ai appelé la compagnie aérienne, qui a confirmé que je n'avais aucun bagage inclus et que je devais payer pour enregistrer mon bagage. J'ai de nouveau payé !!
J'ai appelé Best Fare Deal pour obtenir un remboursement pour le bagage car j'ai dû payer deux fois, puisque Best Fare Deal m'avait donné un numéro de confirmation de réservation qui n'incluait pas le bagage.
Maintenant, je n'ai aucune nouvelle de leur part et ils ne m'ont pas remboursé. J'ai perdu 300 $ + taxes pour l'instant !
Bestfaredeal, worst booking agence and feels like a scam
I bought 2 tickets on october 25th for a flight january 31st with my girlfriend. I never received my ticket and had to buy full price tickets. We are february 23rd and I still havent received my refund. I've called them in october november and december to have my tickets and they always told me call back later. The day before my flight I call again, they say there is a problem with my reservation and they can't provide me any tickets, a refund process has been initiated and that the refund will be done within 15 business days ... I will never book with them ever again and I hope reading this will change the mind of people that want to use bestfaredeal. I will engage process with court and try to have justice. I have experience unecessary stress, it impacted me financially and created conflits in my relations relationship with my girlfriend.
This company is a scam. No returned phone calls. I spoke to Jack a supervisor who said he would cancel the request to the airline. I booked the flights on January 15th. I did not receive any flight tickets. It is February 26th and still no resolution. Cancel your credit card!
The sales staff speak very softly and are difficult to understand. A horrible experience. Don't waste your time.
Très mauvaise expérience avec cette compagnie. Après avoir reçu un e-mail de confirmation et un billet, j’ai découvert dix jours plus tard que la transaction n’avait jamais été effectuée et que le numéro de réservation était invalide. Après plusieurs tentatives de contact, j’ai reçu un retour d’appel plus de 12 heures plus tard d’un agent dont l’accent rendait la communication difficile. N’ayant plus confiance, j’ai annulé ma carte et acheté le billet directement auprès de la compagnie aérienne. Le service client est inacceptable.
Terrible experience with this company. After receiving a confirmation email and a ticket, I discovered ten days later that the transaction had never gone through and the booking number was invalid. After multiple attempts to contact them, I received a callback more than 12 hours later from an agent whose accent made communication difficult. Having lost trust, I canceled my card and purchased the ticket directly from the airline. The customer service is unacceptable.
I had to wait longer than I should have to get what was promised to me. No one told me exactly what i was expect for . I was anxious and i wanted to call the police.
Antoine Doubois was polite .
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