We are the leading luxury Brazilian Cosmetics Distributor representing Brazilian premium beauty products. All our products are certified by ANVISA, the Brazilian Health Government Agency and we are Officially Licensed Sellers of most Brazilian Premium beauty brands.
Is Bkeratin Professional legit?
Bkeratin Professional (bkeratinstore.com) has a 4.3 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 83% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 88% of negative reviews; 13 of them were added in the last 12 months. Last updated 2026-09-05.
I STILL HAVE NOT RECEIVED MY ORDER WHICH WAS PLACED WEEKS AGO
Reply from Bkeratin Professional2026-07-17
Hello,
We sincerely apologize for the delay and understand your frustration regarding your order.
Please know that we are doing everything we can to help and ensure that your package is delivered as soon as possible. We have been actively following up with the carrier and keeping you updated because we want to find a solution for you.
Unfortunately, the current situation is related to the carrier’s delivery process, and we are also depending on them to resolve the issue and complete the delivery.
We truly appreciate your patience and understanding while we continue working to get your order to you.
Kind regards,
Paola V.
We’re very sorry for the delay and any inconvenience caused. According to the tracking information, your order has already been delivered.
If you are still unable to locate the package, please contact us directly so we can investigate further and assist you as quickly as possible. We’re here to help.
Paola V.
I really love this product, I has been using it for long.
Reply from Bkeratin Professional2026-02-20
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!
Best regards,
Pamela A.
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!
Best regards,
Pamela A
Quickly delivered, always great quality of products.
Reply from Bkeratin Professional2025-11-13
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!
Best regards,
Pamela A
The shipment didn't take long, I love the product.
Reply from Bkeratin Professional2025-11-13
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!
Best regards,
Pamela A.
The parcel took time this time compare with my previous orders, no any update, and I notice that this time items were not seeled.
Reply from Bkeratin Professional2025-11-13
Hello, thank you for your feedback. We will pass on your comments to the relevant department so that we can improve the quality of our service and prevent situations like this from happening again.
Please do not hesitate to contact us if you have any further questions or suggestions.
Wanessa B.
This company is not based out of Florida, says it's coming from Brazil. Undisclosed information
I paid this company $214 and placed my order on the 21st of October, according to FedEx, and the receipt, the package is coming from Brazil. Nowhere on the website was there any mention of Brazil? Only Miami Florida. The address is a fictitious one. complete fraud and I'm going to contact the Better Business Bureau, please save yourself . I have all of my proof to verify everything that I'm saying here
. Fedex said a label has been created but the company must request one to pick up the product and that has not been done.It's been 8 days I've contacted the company every single way that I can imagine and I have had no response. Now I'm filling a dispute through my bank, I will contact florida revenue dept and commissioners office
Reply from Bkeratin Professional2025-10-31
We apologize for any confusion and concern this situation may have caused. We contacted you directly and clarified all the details about the shipment.
Your order was shipped as informed, and is now listed as successfully delivered by the carrier.
We are committed to transparency and good customer service, and we are happy to know that everything has been resolved.
Thank you for your patience and understanding.
The packages never arrive. I've been waiting for mine for almost a month and it hasn't arrived. For me, FedEx is terrible service. If they asked to ship with another company, it would be better.
Reply from Bkeratin Professional2025-10-31
We apologize for the inconvenience caused. Please be advised that the delay was due to new customs requirements, which temporarily impacted the order release process.
Fortunately, your order has now been released and delivered, and we are very happy about that.
We appreciate your understanding and patience during this period, and we remain at your disposal for anything you may need.
Pamela A.
excelet services
im very glad with the produc and the services
tahnsks a lot
Reply from Bkeratin Professional2025-10-31
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing us ❤✔
I'm always happy to answer any questions you may have!
Best regards.
Pamela A.
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing us ❤✔
I'm always happy to answer any questions you may have!
Best regards.
Pamela A.
Spectacular: The best timetable for hair maintenance
Reply from Bkeratin Professional2025-10-31
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing us ❤✔
I'm always happy to answer any questions you may have!
Best regards.
Pamela A.
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing us ❤✔
I'm always happy to answer any questions you may have!
Best regards.
Pamela A.
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing us ❤✔
I'm always happy to answer any questions you may have!
Best regards.
Pamela A.
Fast delivery. Well packed. For Keratin treatment i wish there would be the option to buy just the treatment and not with the shampoo, which is used much less.
Reply from Bkeratin Professional2025-07-10
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!
Best regards,
Wanessa B.
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing us ❤✔
I'm always happy to answer any questions you may have!
Best regards.
Wanessa B.
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing us ❤✔
I'm always happy to answer any questions you may have!
Best regards.
Pamela A.
I have been buying your products for years and have always been very satisfied with their quality and fast shipping.
Reply from Bkeratin Professional2025-06-05
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing us ❤✔
I'm always happy to answer any questions you may have!
Best regards
Wanessa B.
Riche products received was water down . I am not impressed at all by the lack of honesty from the seller
Reply from Bkeratin Professional2025-05-29
Thank you for reaching out and sharing your dissatisfaction. We are very sorry for what happened.
As we talked earlier on another platform, we are waiting for your response so we can resolve your issue as soon as possible.
We are here to help with anything you need!
Wanessa B.
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