We are the leading luxury Brazilian Cosmetics Distributor representing Brazilian premium beauty products. All our products are certified by ANVISA, the Brazilian Health Government Agency and we are Officially Licensed Sellers of most Brazilian Premium beauty brands.
Is Bkeratin Professional legit?
Bkeratin Professional (bkeratinstore.com) has a 4.3 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 83% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 88% of negative reviews; 13 of them were added in the last 12 months. Last updated 2026-09-05.
Ordered January 15th it is now February 6th and still no delivery.
Reply from Bkeratin Professional2024-02-06
Hello Stefanny, how are you?
As I informed you via WhatsApp, your package was awaiting clearance from Customs in Brazil. Unfortunately, the inspectors are on strike and that's why orders are taking longer than usual to be cleared and exported.
We're sorry for this delay, but it's out of our control as sellers.
I've checked the tracking and the package has been released and is already in your city on its way to its destination!
Any questions, we are at your disposal.
Best regards,
Bkeratin Team
This company rocks
Great service
Great communication through the order process
Reply from Bkeratin Professional2024-01-12
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G
Hello Erin, how are you?
We saw that the package was delivered on December 28th and according to our shipping and returns policy (link: https://bkeratinstore.com/shipping-returns/ ) it is necessary to contact us to report any damage within 7 days after receiving the product.
We ask that as soon as the product is delivered, you check if you have received it correctly and if you have any problems, please contact us via one of the customer service channels (email or whatsapp) so that we can assist you.
Best regards,
Rafaela G.
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
Products are excellent, and the service is greater.
Reply from Bkeratin Professional2024-01-08
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
This website sells a product call plastics dos fios. It is a scam. I purchased the product and when I removed the label it says VOID OPEN. I emailed them about the issue and they blocked me. I have pictures emails to prove it.
Reply from Bkeratin Professional2023-12-13
Hello,
we're sorry to hear about your bad experience with one of our best-selling lines, but we can assure you that all our products come with an invoice and are purchased directly from the factory.
Void seals are security labels recommended for applications that allow seals to be applied to resistant surfaces such as plastic, metal or glass. Once applied, any attempt to remove the void seal reveals a security message (VOID, VOID OPEN, etc.) both on the body of the seal and on the surface to which it has been applied, making tampering obvious.
That's why we want to help you solve the problem, contact our service team: [email protected]
Best regards,
Bkeratin team.
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
I was very pleased with the time ut took to get the product shipped to my home. And it was very well packaged
Reply from Bkeratin Professional2023-11-06
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
Very good product, I did it myself and my hair looks really great…
Reply from Bkeratin Professional2023-10-04
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
Richly delivery, great communication, good advice, excellent products. Satisfaction 👍. Thank you😊
Reply from Bkeratin Professional2023-10-03
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
First time I just got it something from this store, which as the address show is Miami, and when I received "for surprise me" is came from São Paulo and quickly, product is really good, for sure I will buy again!
Reply from Bkeratin Professional2023-09-12
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
Hello Fabielly, how are you?
We contacted you on September 21st via WhatsApp and proceeded as agreed!
Once again, we apologize for this and we hope you have a better experience in a next purchase.
Best regards,
Rafaela G.
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
The experience was great! You guys kept communicating with me, since the day I placed my order, until it got delivered. The products that I purchased: Bomba mask and the Bomba shampoo. I loved the promo that you had for these products and the quality. Thank you for being great! I’ll be back once my products are out. I will definitely recommend it.
Reply from Bkeratin Professional2023-07-10
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
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