Bob Evans Restaurants is an American national chain of restaurants owned by Golden Gate Capital and based in New Albany, Ohio.
Is Bob Evans Restaurants legit?
Bob Evans Restaurants (bobevans.com) has a 2.2 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Restaurants & Bars and its reputation is poor. 52% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 31 of them were added in the last 12 months. Last updated 2026-09-05.
So, I ordered online from this location for the first time on thanksgiving early afternoon. The online ordering (curbside pickup) went very smoothly, which is the 1 star for service. However when I called to check in, I was told I should come inside to pickup since they were too busy. (-1 star). As I have a bad knee, this was a major inconvenience. I did go ahead and go inside to get my order.
When I got inside and checked in, the lady (manager?) who I spoke to said she would go check. She never came back to let me know anything. So I stood there for almost 10 minutes waiting. (-1 star)
Finally someone else brought a bag to the counter and called my name. I thanked them and went on my way with my order.
When I got home (moving into a new place on thanksgiving gives little food options) I found that the 2 meals I got for my wife and I were both missing the ham that I paid extra for. (-1 star)
I immediately called in and asked to speak to a manager. I was told they were busy and asked how they could help. I told them I was missing the ham in my meals. They yelled to their manager that I was missing items. Manager (I assume of course) asked if I was still outside. Employee yelled back that I was at home. More yelled conversation back and forth before I was offered credit and that the manager would call me in a few minutes.
I told them go ahead but I probably will not return to their location.
Manager never called me back. It is 1:45 am next day.
You only get 1 chance to make a good first impression. This location failed in that. I will not return to this location and have already sent their corporate office an email.
As for the food, turkey was ok, a little dry. Corn and green beans were good. Mashed potatoes were ok. Rolls were very good. Best part was the pumpkin pie. Our drinks were acceptable. The ham… oh, yeah, missing… as well as straws for drinks and utensils and napkins to eat with.
That is all, carry on…
It was one of the worst service I and my husband has ever had we waited 45 minutes for a food to show up amd it didn't show up I and my husband will never be back again the witness was rude and would not let me talk to her
Ordered Farmhouse Feast for Thanksgiving for $159.00 and it was really very bad. Should have went to local Dollar Store and bought Frozen TV Dinners and warmed them up . Good Luck if you order you won't be happy once you get it.
We normally love these & they are so good however this time when we opened our pack it was full on red/pink on the potatoes, package was clean, film was clean & refrigerator was also clean bc we thought something dripped into it at first but it's completely sealed & the box would have had red on it. I've never seen anything like this its actually wild. Obviously we aren't eating it but wanted to share our experience. I have pictures of it but I don't see where to add them.
Service. From being seated to waited on, very poorly done. The young man who seated us looked like he was pulled away from cleaning the bathrooms. No pleasantries, just complaining about how busy it was going to get. The waitress seemed bothered that the two of us wanted to look at the breakfast menu. She came back with a cup of coffee filled to the brim and a small container of creamer, and a pot of warm tea. We watched two other waitresses take care of at least 5 other tables in a very efficient manner, those customers who were seated about the same time as us, and others a bit later, had their food well before we received our orders. At least 15 minutes later. The same tables had finished and left before we even got our bill. I must add, the first cup of coffee was the only cup I got. When I was presented with my tab, the waitress then attempted to refill my cup which had been empty for at least 20 minutes. Much to her surprise, the pot didn't have but a half cup in it, and it wasn't even hot. Needless to say, what normally would take about45 minutes as a Bob Evans customer to have a good sit-down breakfast approached an hour and a half. This visit had to be my worst experience in what is one of my favorite places to eat. Store #186 in Amherst Ohio. If you go there, stay clear of the grumpy, short, 50 something lady. She is clearly not happy with her position. I've been to the stores in Avon, Oh, Elyria, Oh, and several other locations in Hampton Roads Virginia. Without ever having a thing negative to say. These employees sheer lack of decent service should be checked.
The servers at the Lorain Rd store are great and the decor is very nice. I ordered a bowl of oatmeal on 11/9/24. I had to send it back. It looked like a bowl of white paste, no taste whatsoever. The consistency was like paste. What was it?? I had to send it back, not eatable. This item should be removed from the menu.
The cooks struggle with breakfast. They said the grill, won't make hash browns brown.unless they cook for a long time. Then they said the new home fries won't brown up, in a deep fryer ? They used to be my favorite place to eat. 5 to 7 days a week. I eat at a lot of different places. 4" x1/4" circle of home fries is the smallest portion served anywhere. Potatoes are cheap. When you're the most expensive breakfast place to eat in the state of Michigan, you shouldn't have the smallest portions.
Yet they do. If you can't be competitive on the prices for breakfast you should at least be competitive on portions.
Went to Salem restaurant about 3 for lunch .I had a steak tip omelette & was so hard !!!!? Was paper thin & tips were fatty & over cooked .Terrible !!!!! Biscuits were old from breakfast & the waitress even said sorry they were made this morning, when we told her they were hard .waited long to get seated .was ready to leave but then a guy came from out back .very unfriendly !!!! Terrible terrible food !!!!!! Says food to satisfy your family .hell no !
I ordered steaks tips my wife ordered turkey dinner. Sat down at 7 dinners were served 7:25. The mashed potatoes the dressing the broccoli the turkey the steak tips All Luke Warm.
Food flavor was good but it all was so cold it lost all of its appeal. The plates seemed to have come directly from a refrigerator which added to the problem. The soup came out with the dinner and at best was Luke warm, the biscuits were cold enough they they were rock hard. The hot tea water was not warm enough for the tea bag to work, but, that I returned and it came back ok. The cold food could have been contributed by the restraint dining room temperature being well below any reasonable comfort level,
Dave green
Ordered the "steak tips" for breakfast--not advisable.
Ordered the "steak tips" for breakfast. Perhaps five pieces of steak were hiding in much too salty caramelized onions and mushroom slices -- not at all worth the price. They don't poach eggs. Toast comes already buttered; no way to adjust amounts. Water comes in threaded-lip containers. They don't discount for AARP. My partner likes their sausage gravy, which is the only reason I gave it the second star. Sorry, but I'm going back to Denny's -- where steak can be had that's neither breaded nor stewed, and can be ordered rare, with an AARP discount.
Very slow service. Cold food. Health Dept was there so we were told they couldn't go back and just warn up our food, they had to make it again. It was still cold. Biscuits didn't taste like before. Then we were charged for extra gravy, when in fact we did not get extra Gravy. Not enough help. Older ladies have to bus their own tables and then forgetting to wipe the tables off. Our table was dirty when we were seated. We felt like we were in the way and not valued as a customer.
I am not sure if the stuffing was old but it tasted like cardboard. The rolls were so dry that two thirds of it crumpled, leaving a tiny inner bread pocket. The portions have dropped. All together, it sucked. Will we go back, I don't know. I understand the need for profit but when you reduce portions and increase price. That pisses off even an old liberal.
I was very hungry, and visited the Bob Evans #10 in Kettering. I ordered the chicken fried steak to eat-in, and the turkey dinner for carryout. The server's face was hostile, but she wasn't rude, just unfriendly. I have seen that face many times in the Jim Crow south. A face that says, "You don't belong here." My steak was more like a thin, hard fried fritter, and the usually wonderful rolls were cold and dry, clearly old. I later ate the turkey, which included two thin slices of turkey. I had searched online which showed 3 slices of turkey so was disappointed. I had two scoops of dressing, for such a small serving of meat. It was okay, though, except for the hard rolls. Curious, I wanted to try another Bob Evans closer to home for comparison, #522. I ordered the exact same meal. I was pleased to receive the meaty chicken fried steak, and soft, hot, tasty rolls I was accustomed to at their restaurants. The turkey dinner however, also had only two thin slices of turkey, and the turkey was dry and hard, so is not a good value, even for the Dinner Bell menu of $8.99. I will not return to the #10 restaurant in Kettering as I left there feeling unwelcome. Nevertheless, I left the hostile server a generous tip, greater than 15%. She never smiled, never checked back to see if I needed anything else. When a group of several older white females came in the server was friendly to them and all smiles. I got her message.
I placed an order on line at the Sidney Bob Evans and when I got home, I was missing the green beans and carrots with my meal, The 2 chicken breasts were shriveled up and tough.
I was very disappointed and did not want to make the return trip to the restaurant. I doubt that I will be visiting this restaurant in the future.
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