The finest luxury bedding and towels at extraordinarily fair prices. Try Boll & Branch products in your home for a month, with free shipping and easy returns.
Written by the business, not verified by us.Boll & Branch (bollandbranch.com) has a 4.8 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-02.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and supreme comfort of the bedding, blankets, and towels, noting how soft, cozy, and luxurious the items feel during daily use. People also highlight the outstanding customer service, mentioning that the helpful staff goes above and beyond to promptly resolve any questions or replacement requests. Some reviewers were not happy with product durability, noting that certain sheets developed tears, thin areas, or showed unexpected wear after a couple of years. A few consumers also mentioned occasional issues with fabric texture or fit, finding specific items less comfortable or slightly rougher than expected.
Auto-generated from all reviews of this business. For reference only.I had an issue with my bottom sheet tearing after 2 1/2 years. I mentioned it in a Facebook post of boll and branches. Customer service contacted me right away and shipped out a new bottom sheet to me. I love my sheets and I’m so happy that boll and branch stands behind their products.
Katie, thank you so much for reaching out to us and for leaving this kind review! We're so glad our team was able to assist you.
This company is AMAZING! Not only are their products top notch but their customer service is far above anything I have ever experienced. All questions are answered and I never have to go through AI software that keeps sending back the same useless message. I highly recommend them.
Mariane, the best customers deserve the best service - we are so happy you're one of ours!
Katie was exceptional when I contacted customer service regarding an issue with a king-size blanket I had purchased. She resolved the matter promptly, making the return process seamless and providing a gift card that allowed me to purchase a replacement without difficulty. I have been using Boll & Branch sheets and blankets for over six years and continue to be impressed by their softness and durability. I fully intend to remain a loyal customer and frequently recommend their products to family and friends. Their commitment to outstanding customer service truly sets them apart. I encourage others to give them a try—I am confident you will be pleased with the quality of their products.
Susan, you just made our day! Thank you for leaving this awesome review!
My favorite boll & branch sheets ripped in two places. I posted a pic of the ripped sheets under a facebook advertisement and the company messaged me the next day wanting to send me a replacement set of sheets free of charge. The customer service is exceptional and sheets are THE BEST!!
Jackie, thank you so much for the kind review! We're so happy our team was able to assist you!
Absolutely the most comfortable and highest quality sheets, blankets, duvet cover ever. First I ordered sheets, loved them, ordered bed blanket, loved it, then ordered duvet cover! Can’t say enough how excellent the quality and comfort these products are! Customer service was simply outstanding Highly recommend buying anything and everything from “Ball & Branch”!
Ed, thank you so much for the kind review! We appreciate this!
We have had a number of experiences with Boll and Branch, always very satisfying. Sheets are amazingly soft and last many years. I am delighted to give the Baby Bundle to new parents...it's the best baby gift ever I'm told! Product, presentation and service are all 5 stars! Thank you.
Gwen, we love chatting with you and we're so glad you're enjoying your bedding! Thank you for choosing us as a thoughtful gift for the new parents in your life. We appreciate you!
Our daughter had a wedding at Forest Lake camp this past summer. I was very impressed with the towels that were provided during our stay. I was pleased to discover that the company was started by Scott Tannen and his wife Missy who was an alumni and staff member at the camp. They are literally the finest towels I’ve ever used and was compelled to purchase some for my wife and I. We had some trouble with UPS delivering and customer service was above and beyond as well. The only thing I would like is if they had some brighter colors like the red ones we purchased.!
Thomas, this means the world to us. We love to hear that you discovered us through our special connection to Forest Lake and that you've had such a pleasant experience with Boll & Branch so far. We'll share your feedback with our team and if there's anything else we can do for you, please don't hesitate to reach back out!
After speaking with customer service, the company exchanged my sheets for a different set, which were much more comfortable. The representative, Kaitlyn, made the process easy. The new sheets are very comfortable and I appreciate the excellent customer service. I will buy another set.
Angi, thank you so much for leaving the kind review! Kaitlyn loved getting to know you and if there's anything else we can do for you, please don't hesitate to reach back out!
I had an issue with a comforter after accidentally transferring lotion onto it. Boll & Branch handled the situation with professionalism and genuine care; rather than making me feel at fault, they provided clear care instructions and replaced my comforter completely free of charge. The replacement is beautiful, and the team’s communication was prompt, courteous, and helpful. They provided exceptional customer service and demonstrated a genuine commitment to ensuring customer satisfaction. I’ll definitely shop with them again.
Josie, we are thrilled to hear this! Thank you so much for reaching out to our team and for leaving this kind review. We loved assisting you and if there's anything else we can do for you, please don't hesitate to reach back out!
The customer service team was exceptional in resolving an issue and ensuring I will enjoy my beautiful duvet set for years to come!
Allie, thank you so much for leaving such a sweet review!
I ordered a Dream Bed blanket and when I washed it the colors became blotchy. I contacted Boll and Branch customer service. Maeve T, Customer Experience Concierge went above and beyond her “call of service” to resolve my problem. She contacted the Quality Assurance Team, who came to the conclusion that it was the essential oil soap that I used to wash the blanket with. Boll and Branch however went the extra mile and replaced the blanket for me. Note to self: I will not use essential oil soap to launder my blankets anymore. I greatly appreciate all that they did to resolve my issue and appreciate the integrity of this company. Cookie Vanderslice Satisfied Customer 😊
Cookie, we are so happy to hear this! While we're sorry to hear the original blanket was discolored, we're thrilled that Maeve was able to assist you with a replacement. We hope you love everything and if there's anything else we can do for you, please don't hesitate to reach back out!
Their customer service team is always responsive and tries to satisfy every bedding need.
Lisa, thank you so much for leaving your thoughts! We appreciate your review!
We bought our B&B sheets about 2 years ago. I recently found a small tear in the fitted sheet. I contacted B&B about the issue. The company responded promptly and was very kind. Definitely some of the best customer service I have ever dealt with. I also appreciate how they stand behind their product!
Laura, we're so happy we were able to give you the extraordinary service you deserve! Thank you for the kind words!
Extremely fast, friendly and complete customer service. Went way beyond what I would have expected.
Jim, thank you so much for the kind words and for being such a great customer!
I love Boll and Branch sheets for their quality and customer service is superior. I have the signature sheets and they are super soft and smooth.
Jennifer, thank you so much for the kind review!
We are on our second set of sheets from Boll & Branch and absolutely love them. We live in Montana and sleep on flannel sheets year round. B & B sheets are soft to touch and generous in size and a pleasure to sleep on. My experience with customer service had to do with damage to the sheets from our family dog. Maeve in customer service was prompt and completely resoloved out problem quickly and totally. A pleasure to work with. Thank you
Vita, we're so happy to hear this! Thank you so much for your review!
I had an issue with an insert. It was lumpy and I figured if it was used, it would resolve itself. Never happened. Contacted B&B and they respond, quick. They asked a few questions and asked for pictures, which I answered and sent. Kelly gave advice on washing their products and before I knew it, I new insert was on the way. I can see that only is a great product important to B&B, but so is customer service.
Dennis, we're so sorry that you had a problem with your duvet but we're thrilled to hear that Kelly was able to resolve this for you! Thank you for the review!
Great products and amazing customer service! We had an issue and our sheets were immediately replaced!!
Jennifer, thank you so much for the kind words! We're so happy we were able to assist you.
I love the quality of their sheets and towels. Plus, their customer service is very responsive and is very good at resolving any questions. I would highly recommend Boll & Branch!
Lisa, thank you so much for the kind review! We're so happy you love everything!
We love the quality of their bedding. I have purchased five sets now for ourselves, our son and daughter and everyone has been happy. What makes this company so special is that my daughter did not think the colour of her sheets matched the website and Boll and Branch will make an exchange even though the sheets were used. Thank you!
Maureen, we're so happy to hear that our team was able to assist you with an exchange! Thank you for being such a great customer and for leaving these kind thoughts.
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