The finest luxury bedding and towels at extraordinarily fair prices. Try Boll & Branch products in your home for a month, with free shipping and easy returns.
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Is Boll & Branch legit?
Boll & Branch (bollandbranch.com) has a 4.8 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-02.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and supreme comfort of the bedding, blankets, and towels, noting how soft, cozy, and luxurious the items feel during daily use. People also highlight the outstanding customer service, mentioning that the helpful staff goes above and beyond to promptly resolve any questions or replacement requests.
Some reviewers were not happy with product durability, noting that certain sheets developed tears, thin areas, or showed unexpected wear after a couple of years. A few consumers also mentioned occasional issues with fabric texture or fit, finding specific items less comfortable or slightly rougher than expected.
Auto-generated from all reviews of this business. For reference only.
I contacted boll & branch regarding a fitted sheet that I noticed had a tear in on pocket and so I wanted to know if the sheet could be replaced….. after sending a pic of it… Katie was in touch and said they would replace the entire set…I was very happy as I think their sheets are great to sleep on and best of all they fully covered my mattress! Highly recommend their products. 🤗
Reply from Boll & Branch2026-04-02
Catherine, so thrilled to hear Katie was able to assist you with your order! We're so sorry to hear that there was a tear, but we hope you love your new bedding and if there's anything else we can do for you, please don't hesitate to reach back out.
Wonderful customer service!!! This company goes above and beyond to help correct issues even after years of use. Knowing how great they are at correcting issues, we will keep buying their sheets. Oh and the sheets are the softest sheets and get better with washing! We can’t wait to get our new set on our bed! TY!
Reply from Boll & Branch2026-03-31
Christine, we're so thrilled we were able to assist you! If there's anything else we can do, please don't hesitate to reach back out. Thank you for the kind review!
I got my first set of Boll and Branch sheets 4-5 years ago as a Christmas gift. I could never find sheets that weren't a bit scratchy until I got these. Soft, cool, snuggly and comfortable right out of the gate. There're simply the best!
I even got Dad a set...pure white California King!
I happened to make a comment on social media about how my fitted sheet ripped recently. Not only did B&B customer service reach out to me about how they could help make it right, but then they offered to replace the sheet...even though I had already ordered a new sheet set!
Imagine...customer service that comes TO YOU asking how they can help...and then offering and making a terrific solution?!
Terrific sheets! Terrific customer service!
Reply from Boll & Branch2026-03-23
SJ, thank you so much for the kind review! We appreciate it!
Katie needs a huge raise. I started to say promotion but then she might not be in customer service anymore. When a Company has great people working for them then they become the best in the business. She found me some pillowcases that were not available in a set.
Reply from Boll & Branch2026-03-23
Nancy, you just made our day! Thank you so much for leaving this review!
Boll & Branch has absolutely the best customer service in any industry. They were able to solve my issue in a very quick fashion. Shout out to Katie!! I will continue to them to purchase sheets and towels. Absolutely the best!!!
Michael C
Reply from Boll & Branch2026-03-19
Michael, thank you so much for the kind words! We're so thrilled to hear Katie was able to assist you.
I've owned my split-king B&B sheets for about 1.5 years. I'm leaving a review now because I need to buy a spare set for us and another set for our queen guest bed, and I'm hesitating to buy B&B again despite the fact that their feel and quality are 11/10. Why? The sheets are significantly too big. I've put up with it and tucked, retucked, and retucked them again all this time (every day) for that reason. At the ouset, the package description alluded to them fitting better after they were washed. So rather than return them or enquire, I decided to give them a chance. Then, after washing and trying to shrink them, I essentially thought they could no longer be returned, and I was stuck. Our mattresses are heavenly, manufactured by Amerisleep, and so I just want a great-fitting set of sheets that are as comfy as B&B. Help?
Reply from Boll & Branch2026-03-17
Tricia, thank you so much for being a customer with us over the years! We're thrilled to hear that you love our bedding. With that being said, our bedding is generously oversized to accommodate deep mattresses with a pocket depth of 15". We know that means the fit can feel exceptionally large on mattresses that are under 15" deep. In your case, we recommend sheet clips or "suspenders" -- you can find these at home retailers or on Amazon! They will keep your fitted sheet tightly in place throughout the evening so you don't have to keep adjusting it. With that being said, we don't want you to keep anything you don't love 100%. If you would prefer to return these sheets for a refund, this is absolutely still possible. We accept returns for all bedding, including bedding that has been laundered or slept on, within our Worry-Free Guarantee window. You can start this process by visiting our website OR by sending an email to [email protected] for more support. I hope this helps! If there's anything else we can do for you, please don't hesitate to reach back out.
The quality of these sheets are poor! After 3 months of washing the sheets the top part (5 inches) starts coiling up and then you cannot stop it from coiling. It wears out the sheets. Then after 2 years you need to replace them because the rip where your feet are. Two separate beds two separate people and the rip in the exact same spot. They did not honor their 5 year warranty.
Reply from Boll & Branch2026-03-12
Hi Penny. We are so sorry that you had an issue with your sheets and our Customer Experience team. We do not have a true warranty on our bedding and evaluate order issues on a case-by-case basis - we apologize if there was any confusion regarding this, and we'd love to get more information from you to see how we can make this right. Our Customer Experience manager will reach out to you soon!
In addition to having excellent products, Boll & Branch offers impeccable customer service. Marianne C. in particular is exceptional and worked tirelessly to help me resolve a very complicated issue caused by a botched delivery team. Even though the problem wasn’t caused by B&B, Marianne made it her mission to help fix it, and she went above and beyond to make sure I was a happy customer. I absolutely love everything I’ve purchased from them and highly recommend this company.
Reply from Boll & Branch2026-03-12
Amanda, you just made our day! While we're so sorry to hear your first delivery didn't go the way we hoped it would, we're thrilled to hear that Marianne was able to turn things around for you. Thank you for being a fabulous customer!
The Signature Hemmed sheet collection is the perfect balance - some crispness as with Percale, but with a softer feel. I’ve been looking for something that felt like hotel quality, and this is it! Plus, they are made from organic cotton. After a trial run, bought more to replace other sheets. These are the best!
Reply from Boll & Branch2026-03-12
Sue, thank you so much for the kind words and for your orders! We appreciate you!
Excellent customer service with my issue surrounding the towels.
Excellent customer service with my issue surrounding towels I received and were damaged due to using Clean detergent strips. I started using Clean detergent strips from Canada because the ingredients are cancer free. I used them for the first time on my “special towels” from Boll & Branch. I was horrified when I took them out of the washer. The towel dye apparently wasn’t happy and streaks were the result. The sheet sets were fine so no worries with sheets. Kelly from customer service saw the pictures I sent and immediately took care of the issue. I am so relieved! Due to 110% customer service I will continue purchasing Boll & Branch products. I will NOT continue using Clean detergent strips.
Reply from Boll & Branch2026-03-12
Tracy, we appreciate this review so much! Thank you for being a great customer. We hope you love your new towels!
10 out of 10. My husband has to sell me on the sheets given the cost point. He surprised me with them as a Christmas present and now I can never go back to normal sheets. Other sheets just don’t compare. Unfortunately, we had an issue with a set ripping after just a year, but their customer service team was extremely helpful and offered to replace the set at no cost.
Reply from Boll & Branch2026-03-04
Thank you so much for taking the time to leave this review! We think you're a 10 out of 10 customer :) Please don't hesitate to reach back out if there's anything else we can do for you!
We have been purchasing our sheets from Boll and Branch for the last several years. They are the most comfortable sheets we have ever owned, and they have lasted for several years. We just purchased a comforter set last year and have been so pleased with all of their products. Their Customer Service is outstanding!
We will continue to purchase their products.
Reply from Boll & Branch2026-02-27
Jocelyn, thank you so much for the kind review! We're so happy you love everything!
I appreciate that Boll and Branch sells a beautiful organic line of linen sheets. It was wonderful to see the level of customer care that they provide. This company truly wants their customer to be happily satisfied. The company is a pleasure to do business with and highly unique and their commitment to excellence and customer comfort and satisfaction. Boll and Branch is a honest company, truly a rare thing to see existing in today’s business world.
Reply from Boll & Branch2026-02-27
Karen, thank you so much for the review! We appreciate this!
I've been buying their sheets for years, after hearing an ad on the radio and checking them out, and I've always been very happy with the sheets. I just got another king sheet set, and then decided to try one of their bathrobes as my old one wore out.
Their men's Turkish cotton robe is excellent. It's luxurious and incredibly comfortable.
Reply from Boll & Branch2026-02-27
Jerry, thank you so much for leaving this kind review! We appreciate your business.
I’ve placed two orders with Boll & Branch and reached out to customer support for assistance. Each time, the team was friendly and helpful. I’m impressed by the quality of their products and by customer service that reflects the values of the company.
Reply from Boll & Branch2026-02-23
Stephany, you just made our day! Thank you for being a great customer!
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