CallonDoc

Hello Dominique, This is Kaye, one of the support staff here at Call-On-Doc. We’re sorry to hear that your experience did not meet your expectations. We understand how important it is to feel heard and have your concerns adequately addressed during a consultation. Because we value your privacy, we’re unable to discuss individual medical care or consultation details publicly. We’d appreciate the opportunity to learn more about your experience and address any concerns you may have. We’ve reached out to you privately through the patient portal, and our support team is happy to assist further. Thank you for sharing your feedback. We truly appreciate the opportunity to improve our service.

Hello Edward, This is Kaye, one of the support staff here at Call-On-Doc. We sincerely apologize that our current pricing no longer feels affordable to you. We understand that changes in pricing can be frustrating, and we appreciate you taking the time to share your feedback. We attempted to locate your account based on the details available but were unable to find it in our system. We’d be happy to review your account and clarify the current pricing options available to you. We also offer subscription options that may provide savings on consultations and include additional benefits. Please reach out to us directly through our messaging board, which you can access here: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your experience and feedback are important to us, and we’d appreciate the opportunity to assist you further and hopefully provide a better experience in the future.

Hello Melanie, This is Kaye one of teh support staff at Callondoc. Thank you for sharing your experience. We understand your concern regarding the prescription and the charges associated with your visit. We attempted to locate your account to review the details of your prescription and pharmacy concerns, but we were unable to identify the correct account based on the information available to us. We would like the opportunity to look into what occurred and determine the appropriate next steps. Please reach out to our support team through our Messaging Board at Call-On-Doc Messaging Board https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) and provide your visit or account details so we can review the matter further. We appreciate your feedback and hope to have the opportunity to address your concerns directly.

Hi J.Davis, Thank you so much for your 5-star review! 💙 We’re thrilled to hear that you had such a fast and convenient experience with CallonDoc. We’re glad the expedited service helped you get care quickly and that having your information saved made the process even easier. We truly appreciate your trust and support! 😊 -KB

Hi Marni, My name is Rosh, one of the support staff here at Call-on-Doc. We apologize for any inconvenience caused. Please know that our providers rely on the medical history and allergy details provided on the initial intake form—where no drug allergies were listed—the first medication was selected based on that information. As soon as you notified us of your sulfa allergy, our team immediately updated your prescription. As per our medical provider, the new prescription was written for standard UTI care at 500 mg twice daily for a full 7-day course Regarding the provider information you mentioned, Dr. Michael Argus, he is not affiliated with CallonDoc, meaning any medication or record under his name came from an outside medical group. We contacted your chosen pharmacy and spoke with Anoosha, who confirmed that they received your new prescription and that it is ready for pickup. We also informed her that you received a notification stating that the pharmacy had not received the prescription. Anoosha explained that the pharmacy has two profiles under your name—which may have caused a delay in locating your prescription. We asked if the profiles could be merged to help prevent similar issues in the future, and she advised that their team will work on this. You may contact the pharmacy directly and look for Anoosha to confirm the prescription status and verify your information with them. When speaking with the pharmacy, please provide the same name, date of birth, address, and phone number that you entered on your Call-On-Doc consultation form to help ensure they locate the correct profile. Thank you again for your patience, we genuinely appreciate your input and the opportunity to improve.

Hi Kent, My name is Rosh, one of the support staff here at Call-on-Doc. We’re truly sorry for the frustration and disappointment you’ve experienced. We understand how upsetting it is to expect a prescription to be sent to your pharmacy and then not receive a clear explanation or timely update. After reviewing your case, the medical provider requested laboratory testing before prescribing the medication. These tests are needed to help assess your current health status and determine whether the requested medication is appropriate and safe for you. We understand that this may not have been clearly communicated to you, and we apologize for the lack of timely clarification. We have forwarded your concern to our medical provider for further review and clarification regarding the lab requirements and your prescription request. We’re sorry that the delay and lack of communication made you feel that your time and money were wasted. We appreciate your patience while we work to clarify this with the medical team.

Hello D. Furman, This is Kaye, one of the support staff here at Call-On-Doc. We sincerely apologize for the frustration and inconvenience you experienced regarding your account, billing, and access to care. We understand how concerning this situation must have been, especially given your son’s condition. We attempted to locate your account based on the information available in this review but were unable to find it in our system. We would appreciate the opportunity to look into your concerns, including the account status and credit balance, and provide further assistance. Please reach out to us directly through our Messaging Board, which you can access here: 🔗 https://www.callondoc.com/en/chat-supports My Account > My Profile > Messages When contacting us, please provide additional account information so we can locate your records and review the situation. Your experience is important to us, and we appreciate you bringing this to our attention. We hope to have the opportunity to address your concerns and provide a better experience.

Hi Ted, Thank you so much for your 5-star review! 💙 We’re glad to hear that you received a quick and efficient response. We truly appreciate your trust in CallonDoc and your kind feedback! 😊 -KB

Hi Linda, Thank you so much for your 5-star review! 💙 We’re glad to hear that you found the process very easy and quick. We truly appreciate your trust in CallonDoc! 😊 -KB

Hi Mike, Thank you for your great feedback! We’re happy to hear that you found the prescription refill process fast, easy, and efficient. We truly appreciate your 4-star review and your support! 💙 -KB

Hi The Eilering’s, Thank you so much for your 5-star review! 💙 We’re glad to hear that you found the process easy and appreciated the convenience of our service. We truly value your trust in CallonDoc and are happy we could make accessing care a little easier for you. Thank you for choosing us! 😊 -KB

Hi igo, Thank you so much for your wonderful 5-star review! 💙 We’re thrilled to hear that you found CallonDoc easy to use, helpful, fast, and convenient. We’re glad we could provide the care you needed without the hassle. Your recommendation means so much to us—thank you for choosing CallonDoc! 😊 -KB