Everytime I have dealt with Canyon…
Everytime I have dealt with Canyon Coolers they have gone above and beyond, standing by the product!!!
About Canyon Coolers
Data updated- Website
- canyoncoolers.com
- Category
- Sports
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 202 reviews
- Replies to negative
- 100% (8/8)
Do you own Canyon Coolers? Claim this profile for free and start replying to reviews.
About this business
Born in the mountains, raised on the Colorado River, and surrounded by desert. We take our adventure seriously and build our products accordingly. We make some of the world's best premium ice chests, drinkware and soft coolers. Canyon Coolers will continue to innovate and improve the all the hunting coolers, rafting coolers and camping coolers we make. Notice our straight wall design, saving you space and packing better. Our family friendly cam latches are easier to open and close. Our super thick seal and thick walled insulation means you have the ice retention your family members wish they had. Your adventure matters ! We ship 95% of our orders within 1 business day. We offer free parts for as long as we make the cooler. We will support our customers as long as they have their Canyon Ice chest. Are our cooler like Yeti ? No, we are better by most accounts. We are a small business with big ideas, outdoor recreationalists with a zeal for adventure and we will never stop creating products you can rely on. We are Canyon Coolers and we have the best warranty in the industry.
Written by the business, not verified by us.Is Canyon Coolers legit?
Canyon Coolers (canyoncoolers.com) has a 4.8 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Sports and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-01.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. People frequently share that placing an online order is fast, straightforward, and completely smooth from start to finish. Customers genuinely appreciate the impressive build quality, sturdy handles, and exceptional ice retention that keep items cold for several days during trips. Many buyers also praise the highly responsive customer support team and rapid shipping times that make all product purchases completely effortless. Some reviewers were not happy with occasional fulfillment errors, unexpected shipping damage, or noticeable cosmetic flaws found right upon delivery. A few people also noted concerns regarding delivery tracking delays or a lack of communication after completing their initial purchases.
Auto-generated from all reviews of this business. For reference only.What people say
Awesome Insulated Cooler
Very well made insulated cooler. Love the fact it has straight walls inside for loading plenty of goods. The cutting board/divider is great for keeping ice to one side of the cooler. Two sets of handles is nice and the double drain plug is great. Fast shipping and great customer service is a plus. Made right here in Arizona too.
Great company!
Canyon Coolers is such an amazing small business. I wrote customer service to ask a question and received an answer in lest than 24th. They took such good care of me.
Quick shipping!
I was impressed by how quickly they shipped the cooler... Less than 2 hours from the time I completed the purchase until the time I received the shipping notification. Very impressive!
Best coolers ever made
I have 5 Canyon coolers now……. Also have Yeti, Grizzly and Artic. They simply do not compare well to Canyon. Durability, latches, hinges, ice retention all pale to Canyon. Superb service and a superior product.
Great Service
Called support with a couple of questions. The support person had all the answers. Was very personable. Gave confidence that you were buying from a good caring company. Cooler was delivered quickly and in perfect condition. It’s a really well built cooler. Now I have put in an order for a few accessories. Thank you
My Favorite Coolers by Far
My favorite coolers by far. Better price and better quality over that other brand. I now own a soft-sided Nomad, an Outfitter 55 and a Prospector 125. I also bought my father a Prospector 125. Next up, I have my eyes on the Mule. I love that they are a local AZ company as well. Keep up the good work Canyon!!!
Online purchase was easy and the…
Online purchase was easy and the individual I spoke with on the phone beforehand was helpful.
Great customer service.
Great products. I've had my cooler since 2015 and it works great. Great customer service as well.
Disappointing customer service
I received a cooler as a gift and had to process a return to get a different color. I sent an email to learn about how I could do this exchange and the person responding was very unhelpful. The first response was actually that they could not help me because it was a gift. I would expect someone to work with the customer to solve the problem. Less of a big deal but the emails were also strangely unprofessional with no capitalization. I got it sorted out (I hope) but the experience made me strongly consider just returning and getting a different brand out of principal.
Reply from Canyon Coolers2025-11-24
Ryan, There aren't any companies I am aware of that can accept returns from products bought elsewhere. Dealers could simply buy wholesale and sell them back to us at retail if they were unscrupulous. You can of course go the the point of purchase and check their return policy. If you buy direct we can do an exchange for $20 or a return for a$30 handling fee, assuming there is some shipping involved. We otherwise appreciate you bringing this to our attention. We're sorry our communication was not up to standards. We'll review this internally to improve our customer support and email professionalism. We value your feedback. Sincerely, Jason Costello CEO Canyon Coolers
Shipping is always quick
Shipping is always quick. Products are always top notch.
Love Canyon Coolers!
Tremendous help with purchasing and ensuring all questions are answered. Item shipped from shop same day and packaged perfectly to prevent any damage.
Native Arizonan here
Native Arizonan here. I absolutely love Canyon Coolers. They hold their chill for a long time! I've been camping with my friends who've had several for years. I'm happy to finally have my own!
Love canyon coolers
The hinge lock for the lid does not get in the way when sliding in the back of our SUV. in the
Liked it very get to try it out in December 4 going to take shrimp to cousin.
Easy ordering
Easy website to navigate thru. Ordering was quick. Pricing was very attractive and can't wait to give it a try.
Reply from Canyon Coolers2025-11-19
Ray, Thanks for taking the leap of faith and supporting small business. We certainly hope it serves you well over many years and any adventure. Our Ice Academy is full of helpful tips and tricks too. Thanks for the awesome review. Stay Cool, Jason Costello CEO Canyon Coolers
Great company
Great company. This is my second Canyon. Loved my first so much that I needed another one. Great service. Fast shipping. You won’t find a better/tougher cooler.
I like the look of the cup but the lid…
I like the look of the cup but the lid is weird and will not let anything out unless you shake it around. Never had that happen on a cup before. It can be fully upside down and open and still not pour anything out.
Reply from Canyon Coolers2025-11-18
Bryan, Sorry to hear that. That's a new one on me too. My first thought is the breather hole might be obstructed. If this continues and you would like to try another lid just email [email protected] and ask for a new 20 oz lid. Thanks for your feedback. Sincerely, Jason Costello CEO Canyon Coolers
The experience was fine
The experience was fine. Just noticed, i paid more then Yeti 65, which is on sale for $300. I like supporting local.
Reply from Canyon Coolers2025-11-18
Elise, We appreciate your feedback and are glad the experience was fine. The true capacity of the Yeti 65 is a mystery. I can see its at least 48 quarts from published dimensions but they arent forthcoming about publishing a real capacity at this time. We think its about 54 quarts. Our 65 series is actually an honest 66 quarts. It would appear you got about 21% bigger ice chest. Our PRO65 cooler also has substantially more insulation, and a better seal. Our Outfitter 55 would be a more comparable cooler to the Yeti 65, with a similar weight, and we are currently $45 less then their sales price. Thanks for supporting local. Stay Cool, Jason Costello CEO Canyon Coolers
Friendly People and Great Service
Ordered Online, then made an addition to the order. I called, and they were very prompt and helpful. Cooler arrived two days after I ordered it, and the additional item will arrive in another two days. Friendly people with great service.
Reply from Canyon Coolers2025-11-19
Timothy, We appreciate your awesome feedback and are glad you received your cooler quickly. I will stop beating the help now. (We have been blessed with a great team here). Welcome to the Canyon Family. Stay Cool, Jason Costello CEO Canyon Coolers
Holabird Sports
Lotz Outdoors
White Mountain Ski Co
owayo custom sports USA
TRACT Optics
myGemma
Ovcio
DavidSW