Very polite representative
Very polite representative. May I suggest an online link to pay the credit card with a debit card online rather than having to call.
About Cerulean Mastercard®
Data updated- Website
- ceruleancardinfo.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 185 reviews
- Replies to negative
- 0% (0/17)
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About this business
A highly rated financial services company, Continental Finance Company is one of America's leading marketers and servicers of credit cards for consumers with less-than-perfect credit. The Cerulean Mastercard®, issued by The Bank of Missouri, comes with a host of features designed to help customers build or re-establish credit, including $0 Fraud Liability, a Free Monthly Credit Score, and a possible Credit Limit Increase after just 6 months.
Written by the business, not verified by us.Is Cerulean Mastercard® legit?
Cerulean Mastercard® (ceruleancardinfo.com) has a 4.6 out of 5 rating on OK.one, based on 185 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has not yet replied to negative reviews. Last updated 2026-08-28.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team for being exceptionally friendly, knowledgeable, and quick to resolve various account concerns during phone calls. Consumers mention that company representatives listen carefully and take enough time to help, making daily interactions smooth, respectful, and very pleasant. However, some customers also noted ongoing frustrations regarding unexpected late fees, annual card charges, and costly payment processing fees. A few people additionally mentioned experiencing recurring difficulties accessing the online portal, dealing with long payment posting delays, and struggling to understand agents over the phone due to communication barriers.
Auto-generated from all reviews of this business. For reference only.What people say
Agent..above & beyond EXCELLENT…
Agent... EXCELLENT CUSTOMER SERVICE AND SUPPORT ...THANK YOU SO MUCH!... Agent is professional, experienced, knowledgeable. patient, friendly and kind..AN ASSET TO MC.
Agent is an ASSET to MC...Thank you so much!
Agent is professional, experienced, supportive, knowledgeable, patient, friendly & kind...AN ASSET TO MC...& ABOVE AND BEYOND EXCELLENT CUSTOMER SERVICE AND SUPPORT... THANK YOU SO MUCH !
Easy transaction dispute
Easy transaction dispute. I was very worried, but the team took care and gave me all the info needed to begin the investigation.
It's all about your people.
It's all about your people. Friendly professional helpful That's why I give y'all 5 stars
He was very efficient polite and took…
He was very efficient polite and took care of my problem good customer service thank you
Nancy Lopez was my CUSTOMER SERVICE #…
Nancy Lopez was my CUSTOMER SERVICE # rep very nice very courteous. I really appreciate the information she gave me because I asked her questions and she automatically answered all my questions thank you for having a personal personnel like Miss Lopez. I think that’s her name Miss Lopez. Have a great day.
Been A Customer A Few Years Now...
I am sure not everyone has the same terms as myself, but this card is full of upfront fees. I do have full cash limit (meaning the credit limit and cash limit are the same), but not really worth it with all the fees tied to it. Also, with the full cash limit you can only pull out $300/day. The really annoying part is the wait time... You make a payment and it takes two weeks to clear and be applied to your card account. You can't pay with debit anywhere, so you can't speed this process up. I got this card to help build my credit at the time, but now my credit is built, and probably be closing this account in the near future. They ask all the time about your feedback, and have a place to leave feedback on a regular, but they don't really listen when you send a feedback. They just say you signed the contract. Yup, and I can unsign it also or cancel rather. lol If you need to build credit go to Capital One or Merrick. They both have no upfront fees (annual, monthly maintenance, etc.). They both process a payment quicker than Cerulean, and Capital One will apply your payment as soon as it is made even tho you are paying with a bank account. Capital One also has a rewards card, and a bunch of shopping discounts as well. Keep one thing in mind, I contacted this company to ask about if my fees will change in the future. I know some places when you get better credit scores you get better fees or terms. It was an executive that responded to my email, and she was very nice, but did not answer my question. Instead she wanted to tell me about how credit works and the one that topped the cake or boiled my blood is when she said "You signed the contract" in her response!!! I don't need to be reminded of what I signed. I know everyday of what I signed and my obligations. This was right after I had a late fee put on my account, and I did not ask her to return my late fee, because I WAS LATE, so I knew the penalty for it, but she did return my late fee. Anytime a company or person tells you that you signed the contract without actually listening to what you are asking about is not a place that cares about the customer!!! Thank you for reading/listening, and have a great day!!!
Great service
On time response to my question and issues making sure my problems where handle in a professional manner
Easiest call I ever had with a credit…
Easiest call I ever had with a credit card company !!!
Best
Was so good serving
I'm very grateful...
The customer service agent was flexible, understanding and compassionate.
Great customer service
Horrible card
The representative was so very kind
The representative was so very kind . He really cared about the situation. I I'm will always be grateful
Person was very nice and worked with me…
Person was very nice and worked with me to solve the issue!
The customer service is always an on…
The customer service is always an on point
Quick response.
No cray waiting time on a call, and the agent was very kind and quickly able to address my concerns.
Great servers and great customer support and talking to
That is great. It was fast. It was easy. It was polite.
Great Customer Service!
Great Customer Service!! 5 ⭐⭐⭐⭐⭐ love my card!!
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