User friendly
User friendly. Easy to fill up
Reply from Cheaptickets.sg2026-01-03
Thank you for the great review, Anthony! We look forward to seeing you again soon on our website. Kind regards, Mark | Customer Service CheapTickets.
About Cheaptickets.sg
Data updated- Website
- cheaptickets.sg
- Category
- Travel & Vacation
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 233 reviews
- Replies to negative
- 36% (134/368)
Do you own Cheaptickets.sg? Claim this profile for free and start replying to reviews.
About this business
CheapTickets.sg is part of Travix International, a global online travel company that operates in 39 countries. Our headquarter is in Amsterdam, The Netherlands. We specialise in flights, also offer hotel reservation, car rental and ground transportation services.
Written by the business, not verified by us.Is Cheaptickets.sg legit?
Cheaptickets.sg (cheaptickets.sg) has a 3.0 out of 5 rating on OK.one, based on 949 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 36% of negative reviews; Reviews mostly discuss Price, User experience. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently mention that the booking process is exceptionally fast, simple, and very easy to navigate without any unnecessary clutter or complex steps. Travelers also deeply appreciate the affordable prices, noting that tickets are consistently cheaper and offer great value compared to other online booking platforms. However, some people mentioned notable difficulties when trying to manage, update, or change their travel bookings afterward through the online portal. A few reviewers specifically experienced frustrating issues such as unrecognised booking reference numbers at the airport or unexpectedly high service fees for altering flights.
Auto-generated from all reviews of this business. For reference only.What people say
off-course the price is good
Reply from Cheaptickets.sg2025-12-23
Hello Wahidah, Thank you for the nice review! We are glad to hear that you had a good experience with us. We hope to see you again soon on our website. Kind regards, Prasada CheapTickets
Good
Good You continue the low price Customers support
Reply from Cheaptickets.sg2025-12-18
Hello Annadurai, Thank you for the nice review! We are glad to hear that you had a good experience with us. We hope to see you again soon on our website. Kind regards, Prasada CheapTickets
Nice apps and convenient
Reply from Cheaptickets.sg2025-12-09
Thank you for the great review, Kim Ming! We look forward to seeing you again soon on our website. Kind regards Muyeenuddin | Customer Service CheapTickets.
Easy to book
Reply from Cheaptickets.sg2025-12-03
Hello Fifygoth, Thank you for the nice review! We are glad to hear that you had a good experience with us. We hope to see you again soon on our website. Kind regards, Prasada CheapTickets
False refund service, dont pay additional
Their customer service for changing a flight booking is bad. Don't trust their refund claims, I submitted a refund claim with evidence of recent bad weather in Sri Lanka but they still demand for proof of government announcements, developing countries dont have such an organised system. Even after attacking all required documents, keep asking for more amd more documents. I ended up buying from Trip.com
Reply from Cheaptickets.sg2025-12-01
Hello Tania Ann, Thank you for sharing your feedback. I am genuinely sorry to hear about your experience. We would like to find a solution together with you, but we don't have the correct contact information to contact you. Via TrustPilot we will send you a request (which you will receive by email) to share your details with us. Once we have received your information, we will contact you.. Kind regards, Muyeenuddin | Customer Service CheapTickets.
Bad customs
Hi, your customer service/online agent said will get back to me but nothing happened. No call no emails. Basically Jeju Air said they will refund my return ticket for CSG-8216658, as I couldn’t board the flight when I reached the gate and they had unloaded my luggage. Was delayed at the customs due to long queue, plus unnecessary checks as asked me to open almost everything that I was going to carryon the plane, my 3 instrument cases, and belongings etc. When I reached the boarding gate they said they closed and asked to book another flight back to Singapore
Reply from Cheaptickets.sg2025-11-23
Hello Kaiyi, Thank you for sharing your feedback. I'm sorry to hear you had an unpleasant experience with us, and thank you for sharing it. Your feedback is valuable as it helps us to continuously improve our services and provide you with the best possible experience. It's unfortunate that you had such difficulties. We would like to find a solution together with you. Within 48 hours customer services will contact you. Kind regards, Muyeenuddin | Customer Service CheapTickets.
Be aware about buying tickets and its T&Cs...there may be a big surprise when you want to change ticket due to unforeseen situation!
I recently booked a flight ticket via cheaptickets from Singapore to Calcutta return. Paid about SGD 742. Later for an emergency I wanted to change by return date from 31st Dec to 21st Dec. I went to the platform portal that allows one to manage ticket changes. It then led me to a chat agent. He informed that I will need to pay SGD 26 for Airline Changes + SGD 138 for admin fee + airline current price difference. It was all okay until this. Then the agent returned saying the change few is SGD 892. I checked online for a new one way ticket which was SGD 381. The agent could not help me further as probably how cheaptickets arrangement work! I then bought a new one way ticket at SGD 381 directly with the airline and left my original ticket with cheaptickets unaltered. I will be careful about buying tickets next via agent portal!
Reply from Cheaptickets.sg2025-11-15
Hello Sabyasachi Goswami, Thank you for sharing your feedback. I am genuinely sorry to hear about your experience. It's unfortunate that you had such difficulties. We would like to find a solution together with you. Within 48 hours customer services will contact you. Kind regards, Muyeenuddin | Customer Service CheapTickets.
Easy booking processes
Easy booking process with competitor and also with clear ticket coverage such as check in bags.
Reply from Cheaptickets.sg2025-11-14
Hello Chee, Thank you for the nice review! We are glad to hear that you had a good experience with us. We hope to see you again soon on our website. Kind regards, Prasada | Customer Service BudgetAir
Wish tickets can be given earlier than…
Wish tickets can be given earlier than 48 hours wait
Reply from Cheaptickets.sg2025-11-15
Hello , Thank you for the nice review! We’re glad to hear that you had a good experience with us. We hope to see you again soon on our website. Kind regards, Cheaptickets Customer Service Bhumindra
Easy booking system
Smooth and easy
Reply from Cheaptickets.sg2025-11-13
Hello Catwong, Thank you for the nice review! We’re glad to hear that you had a good experience with us. We hope to see you again soon on our website. Kind regards, Budgetair Customer Service Cheaptickets
Very lousy customer service
1) Very slow or no response to my query raised. 2) Not answering to the question raised. 3) No transparency in giving refund details, making me feel I was shortchanged for the refund given through cheaptickets.sg. to me by the airline.
Easy to search for my favorable flights…
Easy to search for my favorable flights and it is indeed user friendly.
Reply from Cheaptickets.sg2025-10-19
Hello William , Thank you for the nice review! We’re glad to hear that you had a good experience with us. We hope to see you again soon on our website. Kind regards, Customer Service Bhumindra
Criminal enterprise
Refund was approved by the airline without penalties. I have email proof of this from the airline. Cheaptickets just has to press a button since they "own" the booking. THEY WILL NOT DO IT. No real human support. You never get answers to emails. Always routed through robots. No Amadeus access. Criminal enterprise.
Reply from Cheaptickets.sg2025-10-10
Hello Robert, We're sorry to hear that you didn’t have a smooth booking experience with us, but thank you for sharing it. We would like to find a solution together with you, but we don’t have the correct contact information to contact you. Would you please send an email to [email protected] stating: TrustPilot EN? We will contact you as soon as we receive your email. Kind regards, BudgetAir Customer Service Bhumindra
stole my money refused to refund the…
stole my money refused to refund the full amount YOU KNOW WHAT YOU DID GIVE ME MY MONEY BACK
Reply from Cheaptickets.sg2025-10-16
Hello Jiaxun, Thank you for sharing your feedback. I am genuinely sorry to hear about your experience. It's unfortunate that you had such difficulties. We would like to find a solution together with you. Within 48 hours customer services will contact you. Alternative would you please send an email to [email protected] stating: TrustPilot EN? along with your booking number. We will contact you as soon as we receive your email. Kind regards, Muyeenuddin | Customer Service CheapTickets.
Unable to locate ticket
Unable to locate ticket, chat bot agent not helpful to solve
Reply from Cheaptickets.sg2025-10-19
Hello Ann Pin, Thank you for sharing your feedback. I am genuinely sorry to hear about your experience. It's unfortunate that you had such difficulties. We would like to find a solution together with you. Within 48 hours customer services will contact you. Alternative would you please send an email to [email protected] stating: TrustPilot EN? along with your booking number. We will contact you as soon as we receive your email. Kind regards, Muyeenuddin | Customer Service Cheaptickets.
I needed help to get a letter from…
I needed help to get a letter from airline on the delay but cheapticket CS was unhelpful and keep say unable to help.
Reply from Cheaptickets.sg2025-10-19
Hello Kenneth, Thank you for sharing your feedback. I am genuinely sorry to hear about your experience. It's unfortunate that you had such difficulties. We would like to find a solution together with you. Within 48 hours customer services will contact you. Alternative would you please send an email to [email protected] stating: TrustPilot EN? along with your booking number. We will contact you as soon as we receive your email. Kind regards, Muyeenuddin | Customer Service Cheaptickets.
Very smooth and prices are economical
Reply from Cheaptickets.sg2025-10-02
Thank you for the great review, Srinivasulu! We look forward to seeing you again soon on our website. Kind regards, Sara CheapTickets
REFUND ME MY FULL AMOUNT AS PER YOUR…
REFUND ME MY FULL AMOUNT AS PER YOUR POLICY
Reply from Cheaptickets.sg2025-10-19
Hello Jiaxun, Thank you for sharing your feedback. I am genuinely sorry to hear about your experience. It's unfortunate that you had such difficulties. We would like to find a solution together with you. Within 48 hours customer services will contact you. Alternative would you please send an email to [email protected] stating: TrustPilot EN? along with your booking number. We will contact you as soon as we receive your email. Kind regards, Muyeenuddin | Customer Service Cheaptickets.
People also looked at
Trip.com3.0
traveloka.com2.7
Vliegwinkel.nl
CheapTickets.nl
Agoda3.0
Teaflight
BudgetAir.com.au
BudgetAir.it