CheapTickets.sg is part of Travix International, a global online travel company that operates in 39 countries. Our headquarter is in Amsterdam, The Netherlands. We specialise in flights, also offer hotel reservation, car rental and ground transportation services.
Written by the business, not verified by us.
Is Cheaptickets.sg legit?
Cheaptickets.sg (cheaptickets.sg) has a 3.0 out of 5 rating on OK.one, based on 949 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 36% of negative reviews; Reviews mostly discuss Price, User experience. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently mention that the booking process is exceptionally fast, simple, and very easy to navigate without any unnecessary clutter or complex steps. Travelers also deeply appreciate the affordable prices, noting that tickets are consistently cheaper and offer great value compared to other online booking platforms.
However, some people mentioned notable difficulties when trying to manage, update, or change their travel bookings afterward through the online portal. A few reviewers specifically experienced frustrating issues such as unrecognised booking reference numbers at the airport or unexpectedly high service fees for altering flights.
Auto-generated from all reviews of this business. For reference only.
I had a very good experience booking with Cheapticket. The website has a user-friendly interface that makes searching and booking tickets very simple. Their customer care team is very supportive and responds quickly to queries, which I really appreciate. On top of that, the ticket prices are cheaper compared to other sites, making it a great value overall. Highly recommended!
Reply from Cheaptickets.sg2025-10-01
Thank you, Anwardeen! There’s nothing like seeing a great review on our page.
Kind regards,
Uday | Customer Service
Cheaptickets.
I used Cheaptickets.sg to for Viet Jet & Spore Airlines. They are a SCAM! Charging me Exorbitant US$39 & S$176.20 for their Website Error Correction.
So, I called Spore Airlines directly and they made CHANGES FREE!
While I wait for VietJet reply me for the Change, Cheaptickets.sg send Invoice to Pay Change Cost with Dateline. To meet dateline, I paid But minutes later Viet Jet replied for a Charge of Only US$4!
Spoke to Mohamed & SaifAli immediately, they confirm to revert Cheaptickets Charge as I have made Direct Dealing with Viet Jet.
Surprisingly, I receive email next saying No Refund for Change, intercepting Viet Jet. So, I was Robbed despite, of S$176.20 over Viet Jet US$4.
I express Caution dealing with Above Staff esp. Pallavi, Kamalakannan. Poor Filthy Client Engagement.
Reply from Cheaptickets.sg2025-10-01
Hello Zab,
We're sorry to hear that you didn’t have a smooth booking experience with us, but thank you for sharing it.
We would like to find a solution together with you, but we don’t have the correct contact information to contact you.
Would you please send an email to [email protected] stating: TrustPilot EN? We will contact you as soon as we receive your email.
Kind regards,
Cheaptickets Customer Service
Bhumindra
Ver bad service, can’t get into the airline website because they otb is directed to wrong email address. Will not use again
Reply from Cheaptickets.sg2025-09-26
Hello Abdul,
Thank you for sharing your feedback.
I understand how this has affected your experience, and apologize for the inconvenience caused.
Your feedback is valuable as it helps us to continuously improve our services and provide you with the best possible experience.
I'll forward your feedback to our technical team, who will investigate this further to prevent it from happening again in the future.
Kind regards,
Muyeenuddin | Customer Service
BudgetAir.
I checked continuosly on the app to check in. I always saw: check in closed. I arrived at the airport 2hours and 50 minutes before take off and there I had to pay 135 euro becose I was to late to check in!! (Later the flight was retarded 45 minutes, so we were more then 3 hours before take off at the Wizzair check-in). I hope Cheaptickets will give better instructions for check-in on their website
Reply from Cheaptickets.sg2025-09-15
Hello Marc,
I am sorry to hear that you had an unpleasant experience with us. Thank you for sharing this with us.
Please note that the check-in process is related to the airline itself, and you can check in online 24 hours before departure or at the airport according to their policy.
We also appreciate your feedback, as it helps us improve our service.
Kind regards,
Ibrahim
CheapTickets.be
Cheater and scammer don't waste your money to booking via this website
Reply from Cheaptickets.sg2025-10-01
Hello,
I am sorry to hear you had an unpleasant experience with us, and thank you for sharing it. Your feedback is valuable as it helps us to continuously improve our services and provide you with the best possible experience.
Kind regards,
Cheaptickets Customer Service
Bhumindra
I bought tickets to Taipei, but due to a small typo, EVA Air charged me USD 50 and Cheapticket charged USD 100 just to correct one word. Very disappointing
Reply from Cheaptickets.sg2025-10-01
Hello Thet,
We're sorry to hear that you didn’t have a smooth booking experience with us, but thank you for sharing it.
We would like to find a solution together with you. Within 48 hours customer services will contact you.
Kind regards,
Cheaptickets Customer Service
Bhumindra
E-Tickets took so long to deliver, until now i haven't receive my e-tickets
Reply from Cheaptickets.sg2025-10-01
Hello marie,
We're sorry to hear that you didn’t have a smooth booking experience with us, but thank you for sharing it.
We would like to find a solution together with you. Within 48 hours customer services will contact you.
Kind regards,
Budgetair Customer Service
Bhumindra
I loosed SGD310 due to error on your website. The date I have selected during the booking was not the date I get after the payment. The customer support was horrible. Thier attitude was like behaving with enemies. Later I saw your google reviews, all put lowest rating, I was not surprised on it.
I’m looking for way how I can legally file a complaint.
Reply from Cheaptickets.sg2025-10-01
Hello Ali,
I am sorry to hear you had an unpleasant experience with us, and thank you for sharing it. Your feedback is valuable as it helps us to continuously improve our services and provide you with the best possible experience.
Kind regards,
Cheaptickets Customer Service
Bhumindra
I had booked the tickets from Goa to Cochin via Bangalore on Aug 6 th , few days ago I received email saying the flight has to be changed, I agreed to the change but later I received an email saying for the one of the flight the seats are not confirmed.There has been no news thereafter and I would like to get full refund for the tickets puechased
Reply from Cheaptickets.sg2025-10-01
Hello ,
We can see that you were able to successfully connect with our team and that your query has been resolved.
As your concern has been addressed, we kindly request you to consider updating your Trustpilot rating to a positive one. Your feedback is important to us, and we truly appreciate your support.
Kind regards,
Cheaptickets Customer Service
Bhumindra
Update on CheapTickets for last submission.
This team is so cunning & making people fool....
Till last day they never done anything.
Finally they made me fly in Economy instead Premium Economy.
All of you please complete ban using this platform so that they learn a lesson by not taking care of customers and cheating customers
Reply from Cheaptickets.sg2025-10-01
Hello Hemant,
I am sorry to hear you had an unpleasant experience with us, and thank you for sharing it. Your feedback is valuable as it helps us to continuously improve our services and provide you with the best possible experience.
Kind regards,
Cheaptickets Customer Service
Bhumindra
Worst customer care service ever. I’ll put negative review on all google review & other places.
All i wanted to get info about mail id & phone number used with airline while booking but non could help nor could change.
I’ve booked ticket via other platform. They infact put all these detail in ticket itself.
Reply from Cheaptickets.sg2025-10-01
Hello Chetan,
I am sorry to hear you had an unpleasant experience with us, and thank you for sharing it. Your feedback is valuable as it helps us to continuously improve our services and provide you with the best possible experience.
Kind regards,
Cheaptickets Customer Service
Bhumindra
Very very unethical business. Be careful when booking through them. They do not charge cancellation for cancelling any flight tickets that have yet to be issued but instead charge you an est. USD100 for any changes to each ticket marked as "ADMINISTRATIVE FEE", don't book unless you are definitely going to take the flight and not making changes. Doesn't matter whether or not it has or has not been issued, they offer no recourse. After your tickets have been cancelled, there is no way to also contact them as the booking number will no longer be in the system. Hotline to call is also not able to be reached at all.
Reply from Cheaptickets.sg2025-10-01
Hello,
We're sorry to hear that you didn’t have a smooth booking experience with us, but thank you for sharing it.
We would like to find a solution together with you, but we don’t have the correct contact information to contact you.
Would you please send an email to [email protected] stating: TrustPilot EN? We will contact you as soon as we receive your email.
Kind regards,
Customer Service
Bhumindra
Cheaptickets do not seem to read or reply to questions
I told u many times via email that i did not receive the inbound ticket. Yet you did not care at all. experience has been terrible.
Reply from Cheaptickets.sg2025-10-01
Hello
We're sorry to hear about the difficulties and your experienced with our customer service.
We appreciate you bringing this to our attention and for the documentation you kept. We'll look into this issue further to see how we can improve our booking process.
Kind regards,
Cheaptickets Customer Service
Bhumindra
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