Cheaptickets.sg

Trustworthy

Booking process very smooth and easy to…

Booking process very smooth and easy to complete. And pleasant experience, no hidden charges or other gimmicks during the booking process. Very good. I will use this platform or provider again.

easy to see and informations are clear

Lousy service

Been a custoner for 9 years. This time they failed me. 22 hours yet never issued ticket. Called customer service and gave me excuses. Emailed but no reply. I advise you guys to switch to trip.com or expedia. They hve eroded.

Tired of being robbed

I have been using Cheap tickets for over 10 maybe 15 years and they were awesome. Suddenly I changed careers and now I’m in hotels almost every day in the past three months I trusted that Cheap tickets would take care of me while I’m out here on the road, but since I’ve been out here three times I have been charged double once and I have been charged for a room in the city that I have not even been staying in from Cheap tickets but then you go and call customer service and they cannot help you even though you have an itinerary number and information about the reservation. I am out here on the road staying in hotels almost every night. I cannot afford to be spending 7880 and $90 in a hotel then I’m not in while I’m sleeping in a hotel for $40. It is unfair to me. It is hard for people to make a living out here and to have money stolen from you and have to wait 90 days for your bank to investigate it is bullshit. !

Indeed it’s cheap and good tickets for…

Indeed it’s cheap and good tickets for this portal. Friendly website, easy to navigate etc

My Krisflyer account was not linked to…

Update: Cheaptickets.sg contacted me via mail and called me to assist and successfully linked my account. My Krisflyer account was not linked to my purchase as I requested. I even submitted a form on cheaptickets.sg via contact us page but no one got back to me.

My flight back from KL-SZB was re-timed…

My flight back from KL-SZB was re-timed twice. I received an email a day before for the 1st re-timed. However the subsequent re-timed was not informed!!! My Booking number: CSG-6741796.

Booking is flawless

Booking is flawless and got the tickets following day. Thank you

DAY 139

DAY 139 – STILL NO REFUND. STILL NO ANSWERS. Booking No: CSG-6372061 🚨 139 DAYS LATER – NOTHING HAS CHANGED. 🚨 This is a follow-up to my last post on Day 125. It has now been 139 days since my flight was cancelled — and I have still received no refund, no update, and no accountability. Your 48-hour response promise? Still a lie. Your commitment to customer care? Nonexistent. This isn’t just bad service — this is deliberate and dishonest. You are not processing refunds. You are delaying and deflecting, hoping we give up. You are withholding money that doesn’t belong to you. Let’s call it what it is: This is theft. To anyone reading this: STAY AWAY. They are not here to help. They are here to take your money and disappear. I will continue posting until justice is done. If you want to reply, feel free to email me at jkr500500 (at) gmail.com — if you’re finally ready to take responsibility.

Get fast response when I request Flight…

Get fast response when I request Flight reference number for my record. Thank you.

Worked for me

Worked for me. Ticket was much cheaper than directly purchasing on the airline website.

Worst experience ever

Worst experience ever, dealing with your call agents in India. They are NOT helpful. They will beat around the bush and keep repeating the same policies like a robot. One agent give you false promise and then only to be told another agent that it is not valid. BE WARNED! Do not deal with Cheaptickets.sg for whatever reason. They are NOT from Singapore (.sg) They are all based in India!!

Will not use cheaptickets any longer due to poor user experience

No spacing in first name doesn’t allow frequent flyer linking of accounts Not all flight options are available in cheaptickets as compared to other websites Lastly, customer service officers can’t have resolution due to website limitation It’s a nightmare

Online payment show not success,,so I…

Online payment show not success,,so I book with another agent,cause duplicate booking,feedback to your customer service,but no reply from them,really very disappointed

ya sunSingapore · 1 review · Experienced 2025-04-18 · Posted 2025-04-18

Title：Completely Disrespectful Customer Service and Unfair Policies

I had an extremely disappointing experience with CheapTickets.sg and the airline regarding a flight booking that I needed to cancel due to medical reasons. Despite providing all the necessary documentation, including a doctor’s certificate, to support my medical emergency, they refused to offer any flexibility or reduction in the cancellation fees. Not only did they charge cancellation fees that were higher than the price of the ticket itself, but they also refused to offer any exceptions, showing no compassion or basic understanding of the situation. The lack of willingness to help a customer in need—especially in a medical crisis—is appalling. Their customer service continuously insisted that these fees were “based on flight conditions,” without even considering the humanity of the situation. This is an extremely exploitative and heartless approach that completely disregards the well-being of their customers. I would not recommend this company to anyone and will be sharing this experience widely, as it’s important for others to understand how CheapTickets.sg treats their customers. Avoid booking with them if you expect any real customer support or fair

G.J. NAGARAJANSingapore · 1 review · Experienced 2025-03-30 · Posted 2025-04-12

Very worst service ever come across.

DAY 125th - STILL NO REFUND!

🚨 125 DAYS LATER – STILL NO REFUND. STILL NO SHAME. 🚨 Booking No: CSG-6372061 This is a follow-up to my original post from 28 March 2025. It has now been 125 days since my flight was cancelled — and I have received nothing. No refund. No real update. Just the same empty lies. They said they would get back to me within 48 hours. That promise meant nothing. Just like the dozens of others they’ve made and broken. They are not working on your refund. They are stalling, hoping you get tired and go away. They are keeping your money — plain and simple. This is not a delay. This is not poor service. This is theft. I will keep posting. I will not stay quiet. To anyone reading this — DO NOT BOOK WITH THEM. You are not dealing with a travel service — you are dealing with scammers.

the website was able to provide the best rate

the website was able to provide the cheapest fare for my flight to chicago.

Urgent Appeal for Compassionate Cancellation Due to Medical Reason

Dear CHEAP SG Management, I am writing to make a sincere appeal regarding our recent request to cancel flight tickets purchased through your platform. Due to my father's sudden medical condition, we are unable to proceed with our travel plans. We have already submitted a medical memo from the attending doctor to support our case. However, we were informed that cancellation would still incur a high penalty fee. This places us in a very difficult position. We also reached out to T’way, who advised us that as the tickets were purchased through CHEAP SG, the cancellation must be handled by your team. Unfortunately, this back-and-forth has only added more stress during an already emotional time for our family. What troubles us most is that the penalty fee through CHEAP SG is significantly higher than what the airline itself would have charged if we had booked directly. We understand that there are policies in place, but we had hoped for some understanding and flexibility in light of a genuine medical emergency. We respectfully ask that you review our case once more and consider granting a waiver or significantly reducing the penalty, given the circumstances. It would mean a great deal to us, and it would reflect positively on CHEAP SG’s values of care and customer support. Thank you for taking the time to read this. I sincerely hope your team can offer some form of support