Quick and effective
This is the second time I use this website and have a better experience in term of response time, price and website structure. Will recommend to friend.
About Cheaptickets.sg
Data updated- Website
- cheaptickets.sg
- Category
- Travel & Vacation
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 233 reviews
- Replies to negative
- 36% (134/368)
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About this business
CheapTickets.sg is part of Travix International, a global online travel company that operates in 39 countries. Our headquarter is in Amsterdam, The Netherlands. We specialise in flights, also offer hotel reservation, car rental and ground transportation services.
Written by the business, not verified by us.Is Cheaptickets.sg legit?
Cheaptickets.sg (cheaptickets.sg) has a 3.0 out of 5 rating on OK.one, based on 949 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 36% of negative reviews; Reviews mostly discuss Price, User experience. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently mention that the booking process is exceptionally fast, simple, and very easy to navigate without any unnecessary clutter or complex steps. Travelers also deeply appreciate the affordable prices, noting that tickets are consistently cheaper and offer great value compared to other online booking platforms. However, some people mentioned notable difficulties when trying to manage, update, or change their travel bookings afterward through the online portal. A few reviewers specifically experienced frustrating issues such as unrecognised booking reference numbers at the airport or unexpectedly high service fees for altering flights.
Auto-generated from all reviews of this business. For reference only.What people say
Easy steps to book the flight
Easy steps to book the flight and no any issues during the booking and payment but one thing to comment that too expensive for processing fee of credit card payment
This company has no integrity
This company has no integrity, cannot be trusted. It DID NOT provide clear information on baggage limit for an airline ticket. It went on to charge my credit card when I exited the payment process. When I reached out to CS, they avoided the issue. “ beyond our control” was what they said. Even when I said it is not my intention to cancel the airline ticket, and I am just trying to ensure that my ticket goes through, the CS reminds me that all cancellation charges will apply. Not listening and helpful. After finding from my bank what happened and that the payment will fail, I notify CS to escalate to finance and resolve this payment issue, still no effort to resolve the issue. Worst experience with cheaptickets.sg.
Price increased 25% at checkout (Apple…
Price increased 25% at checkout (Apple Pay screen)
poor customer service.
I want to add luggage
I want to add luggage, but it's a nightmare to find how to buy. Till now not did it. Validation Sms are not coming. So I can't get into account to change luggage in the booked flight
no ticket number
no ticket number. last time after I booked ticket wascancle. So it is veru uncertain to book with you.
Plus & Minus for buying a flight ticket through Cheap Ticket.
Making a flight booking was quite easy. The ticket cost was lower than the price quoted in the Airline’s website. Unfortunately, the flight number, departure time and terminal no. etc details were not mentioned in the confirmation
Our first application were rejected…
Our first application were rejected even when the offer were seen on your website. We have to redo and apply for another flight which is abit more expensive.
information show clearly
Economic class not refund
Economic class not refund, I give 2 stars for person who helped and sent email contact to me. For sure 1st and last time for me.
Quick easy booking experience
Quick easy booking experience, no hidden costs
Stole $13 after the airline cancelled…
Stole about $13 after the airline cancelled the flight and didn't refund the full amount of the booking.
User-Friendly Experience!
Easy of Booking and Payment
Tricking you with Ticket Guarantee purchase like scammers
This site tricks you on adding Ticket Guarantee insurance, which is ridiculously high and useless. By default, it is added to every passenger and every flight in your booking and you have to be very attentive to see the option to opt out. If you miss that small checkbox (which is easily done) then it shows in the final bill as "Ticket Service", which looks like some kind of tax. Unfortunately, I missed the check box and assumed that this ticket service is some service fee of sorts that you can not avoid, incurring this 380SGD extra charge. My attempts to cancel this insurance right away were not successful - the customer service chat on the web site is only a bot, not offering such option and not connecting to any human, calls were not available as I booked my flights after midnight. All I could do at the time was send an email. When I called the next morning, the agent told me that since the booking was confirmed, they could not remove the insurance. The agent suggested that I had to contact them right after the purchase, which I did via email (the only option at that time of the day). I also asked the agent to provide more information about the insurance and a point of contact, but the email the agent claimed to send while we were on the call never made it to my inbox (no, it didn't end up in spam either...). So, I ended up paying for an insurance for which I have zero information or documented proof, and this company takes no responsibility for it. This company behaves like scammers trying to get you to pay for something that they can not even show you. Beware!
Flight cannot be canceled or change
Flight cannot be canceled or change. This is very bad because I already paid high for the fares. I will not use this website again.
Quick and convenient
Quick and convenient. Finished the booking smoothly.
No Title
The overall UX was good as compared to some of other webpages I have seen. The flow of the booking was quite smooth. But there was too many add-ons to try to charge your customers. In the past customers do not face issues like over booking and we have to pay extra to secure our tickets.
Very bad service.I get problems but…
Very bad service.I get problems but feel like the staffs not even try to help. when comparing with another agent that my friend used, The same problem in same situation totally different service. Her agent take care and call to solve problem. I regret and very upset that I booked with Cheaptickets.
The quoted price is one of those most…
The quoted price is one of those most competitive ones. The service provided is very efficient response to queries and changes of requirements.
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