CheapTickets.sg is part of Travix International, a global online travel company that operates in 39 countries. Our headquarter is in Amsterdam, The Netherlands. We specialise in flights, also offer hotel reservation, car rental and ground transportation services.
Written by the business, not verified by us.Cheaptickets.sg (cheaptickets.sg) has a 3.0 out of 5 rating on OK.one, based on 949 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 36% of negative reviews; Reviews mostly discuss Price, User experience. Last updated 2026-10-24.
Reviewers had a great experience with this company. Customers frequently mention that the booking process is exceptionally fast, simple, and very easy to navigate without any unnecessary clutter or complex steps. Travelers also deeply appreciate the affordable prices, noting that tickets are consistently cheaper and offer great value compared to other online booking platforms. However, some people mentioned notable difficulties when trying to manage, update, or change their travel bookings afterward through the online portal. A few reviewers specifically experienced frustrating issues such as unrecognised booking reference numbers at the airport or unexpectedly high service fees for altering flights.
Auto-generated from all reviews of this business. For reference only.Payment method is quite misleading. Paying with Visa is free but it doesn’t specify how much more it charges for other payment methods. When I paid with MasterCard it tacked on more than 90HKD in surcharges without a clear breakdown before payment which is ridiculous.
This was my first time using a ticket sales website and I was worried that the tickets would actually be issued correctly. I was glad to find that the tickets were issued correctly the next day. However, I was disappointed that there was a transaction fee if I used a card other than a Visa card.
Check in luggage fee much higher if you pay to airline directly
I was able to book the flight very smoothly. However, the extra charge for Mastercard payments is not reasonable.
Hidden cost especial if you want to change flight or cancel you will be overcharge almost half of new ticket. Airline charge is 100% but this agent will tell you airline charge you 200% plus their administration fee or if you want to change date they will call you amount of ticket price difference between date but airline ticket price is the same. No telephone call just bot-chat that so annoying
I wrote an email to your team on 10 Jan; till date, I have not received any reply. Your website claims to offer the cheapest fare, but it isn't. You are charging almost $160 more compared to Jettzy.com. Can you refund the overcharging?
web using fee is quite high, compare to other and Credit card usage fee is also high rate.
Booking is easy and fast! The connection looks good but I am not sure if the airlines can transfer my luggage in 45min. Better you ask me about the booking again after the trip itself?
Company charged double insurance while booking a ticket in July'23. Also proceeded the transaction when I cancelled on receiving Bank's otp. Created a case same time which is still in progress . Same response when follow-up. Pathetic ...
cheap.com has great prices, but when it comes to changes or refunds, you can only rely on email and cannot be contacted by phone.
Nice attendance with very comfortable seat
Cheapticket compares lot of service providers and provide reasonable flight tickets for users. It is very convenience with user friendly interface. I am satisfy with their services.
system respond quick, easy interface, good price,
The cancellation policy is different from air-Canada, if i order the ticket directly from air canada, they provide 24 hour refundability , the customer service of cheapticket is not willing do make any refund for me
I always could find the cheapest flight tickets in cheapticket.hk. The characteristic of this web match with its web page name exactly. Wonderful. Cheapticket.hk also confirm the ticket in reasonable timeline. Amazing as I find hard to book this schedule from other web page. Thanks Cheapticket.hk
good experience
awful service. They can say the cancellation of the flight is outside of reach considering it was the snow. However, they're blaming Tap Airlines as of refund not yet processed on their side. If Tap did or not refund them something, that is completely transparent for me. the payment was processed directly to cheaptickets. Tap airlines cannot process the refund to me as I used cheaptickets as agency. This agency claims to not be able to provide the refund and that it can take up to 8 business weeks for it to be completed. This is outrageous. The flight was cancelled. Tap airline confirmed the cancellation. Cheaptickets confirmed the cancellation. The refund should be processed right away, which would take then 2-7 business days to be processed (top in the worst case scenario). After that is just an inconvenience on my credit card side that could perhaps need the monthly statement to reflect the refund. This is basic purchase/refund mercantile process. There' no big deal behind them. Therefore, I understand cheaptickets is actually refusing to compelte the refund in spite of having no legal base for this. The information in their FAQ is fake. Tap airline would have processed the refund as per the above description. In any case, again, the payment WAS NOT PROCESSED TO TAP AIRLINE. THEREFORE, THEY DO NOT OWE ME MONEY. CHEAPTICKETS DOES. This is a full scheme. In this event where Munich airport was simply closed. There's nothing else to do but refund. Any bureaucratic steps between the agency and the Airlines, is transparent for me. DO NOT TRUST THIS SERVICE. THEY DO NOT PROVIDE ANY BUT ANY KIND OF SERVICE OR SUPPORT OR ANYTHING. NOR THEY TAKE THEIR RESPONSABILITY AS THE MERCHANT APPLYING THE CHARGE. THE AIRLINE IS NOT IN CHARGE OF MY REFUND. YOU ARE THE ONES. AS MERCHANT THAT PROCESSED THE CHARGE. YOU'RE USING A VERY LOW SCHEME TO DENY ME MY RIGHT FOR A REFUND AFTER SERVICE NOT PROVIDED. YOU ARE JUST AWAITING FOR ME TO PLACE A CHARGE BACK WITH MY CREDIT CARD. THE LACK OF SUPPORT, OF ATTENTION, RESOLUTION AND THE FACT THAT YOU ARE DENYING ME MY REFUND, ITS LUDICROUS AND OUTRAGEOUS . FURTHER MORE, PAYMENTS DIRECTLY TO TAP AIRLINES BY CREDIT CARD, HAVE A DIRECT REFUND THAT TAKES A REASONABLE AND NORMAL 7 BUSINESS DAYS TO BE PROCESSED. so they just make look bad their partners instead of taking responsability
awful service. They can say the cancellation of the flight is outside of reach considering it was the snow. However, they're blaming Tap Airlines as of refund not yet processed on their side. If Tap did or not refund them something, that is completely transparent for me. the payment was processed directly to cheaptickets. Tap airlines cannot process the refund to me as I used cheaptickets as agency. This agency claims to not be able to provide the refund and that it can take up to 8 business weeks for it to be completed. This is outrageous. The flight was cancelled. Tap airline confirmed the cancellation. Cheaptickets confirmed the cancellation. The refund should be processed right away, which would take then 2-7 business days to be processed (top in the worst case scenario). After that is just an inconvenience on my credit card side that could perhaps need the monthly statement to reflect the refund. This is basic purchase/refund mercantile process. There' no big deal behind them. Therefore, I understand cheaptickets is actually refusing to compelte the refund in spite of having no legal base for this. The information in their FAQ is fake. Tap airline would have processed the refund as per the above description. In any case, again, the payment WAS NOT PROCESSED TO TAP AIRLINE. THEREFORE, THEY DO NOT OWE ME MONEY. CHEAPTICKETS DOES. This is a full scheme. In this event where Munich airport was simply closed. There's nothing else to do but refund. Any bureaucratic steps between the agency and the Airlines, is transparent for me. DO NOT TRUST THIS SERVICE. THEY DO NOT PROVIDE ANY BUT ANY KIND OF SERVICE OR SUPPORT OR ANYTHING. NOR THEY TAKE THEIR RESPONSABILITY AS THE MERCHANT APPLYING THE CHARGE. THE AIRLINE IS NOT IN CHARGE OF MY REFUND. YOU ARE THE ONES. AS MERCHANT THAT PROCESSED THE CHARGE. YOU'RE USING A VERY LOW SCHEME TO DENY ME MY RIGHT FOR A REFUND AFTER SERVICE NOT PROVIDED. YOU ARE JUST AWAITING FOR ME TO PLACE A CHARGE BACK WITH MY CREDIT CARD. THE LACK OF SUPPORT, OF ATTENTION, RESOLUTION AND THE FACT THAT YOU ARE DENYING ME MY REFUND, ITS LUDICROUS AND OUTRAGEOUS . FURTHER MORE, PAYMENTS DIRECTLY TO TAP AIRLINES BY CREDIT CARD, HAVE A DIRECT REFUND THAT TAKES A REASONABLE AND NORMAL 7 BUSINESS DAYS TO BE PROCESSED. so they just make look bad their partners instead of taking responsability
Eventually got the tickets but not being able to confirm on the spot is quite troublesome.
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