CheapTickets.sg is part of Travix International, a global online travel company that operates in 39 countries. Our headquarter is in Amsterdam, The Netherlands. We specialise in flights, also offer hotel reservation, car rental and ground transportation services.
Written by the business, not verified by us.
Is Cheaptickets.sg legit?
Cheaptickets.sg (cheaptickets.sg) has a 3.0 out of 5 rating on OK.one, based on 949 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 36% of negative reviews; Reviews mostly discuss Price, User experience. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently mention that the booking process is exceptionally fast, simple, and very easy to navigate without any unnecessary clutter or complex steps. Travelers also deeply appreciate the affordable prices, noting that tickets are consistently cheaper and offer great value compared to other online booking platforms.
However, some people mentioned notable difficulties when trying to manage, update, or change their travel bookings afterward through the online portal. A few reviewers specifically experienced frustrating issues such as unrecognised booking reference numbers at the airport or unexpectedly high service fees for altering flights.
Auto-generated from all reviews of this business. For reference only.
if i dont need to click the star at all i won't. Of course i bought ticket from your website and my itinerary was rescheduled by the airline. I was so helpless because the airline could not retrieve my booking and the robot chat there told me to contact my travel agent. I wrote to customer serivce @ . hk, and i was told this is a very complicated matter and a specialised team will contact me soon. I waited for nearly 2 weeks and not a single soul bothered to say hello to me. I was put aside and abundant. It is an exceptional bad experience and i swear to God that i will not buy tickets from your website in my live again no matter how cheap you are offering. There is no service at all. I bought tickets from other online travel agents and i could get in touch with the human staff without any problem at all. If you only want to earn money without providing any services, i suggest you to run a bus company instead.
Like: It seems cheaper than others.
Dislike: Credit card Fee charged with no alternatives offered for payment with no service charged.
A sort of misleading in listing ticket price.
Super disappointed of Cheaptickets, I was booking 3 adult and 1 kid’s tickets. But I only received 2 adult and 1 kids e tickets. And I call to the hotline and the customer service mention he will check with the booking team. After a while I received the email of partially cancel. Mean they cancel my daughter ticket. I call again than they inform me my daughter ticket can’t be process because of my daughter name was invalid. HOW CAN I BE? My daughter is not fist time to book the air tickets I alway book with the same name was no issue at all. And never mind they call me book again my daughter ticket. After when I want to book then I find out my daughter is below 18 year old can’t just book alone need with adult. I call again I ask can you cancel all my tickets than I re book again. And the customer service mentions if I need to cancel need to get a penalty of cancel. Omg Really make me pissed off. Cancel my daughter ticket never informed really very bad service. And this is my family trips now I can’t book my daughter ticket. Can you tell me what can I do?
There is a safety issue in your system. I didn’t enter the verification code and clicked the cancel bottom because of the incorrect amount. However, the system still charged me and I reported to your customer service and they didn’t resolve it.
Everything went wrong because the airline made changes. Cheaptickets only gave computerised replies, not willing to intermediate on anything. Very disappointing behaviour of Cheaptickets staff. Every e-mail was replied by a different member. Clever attitude, but for clients very much disappointing. So if something goes "wrong", dont rely on Cheaptickets staff. They only give computerised replies. It's the airline. Please contact the airline.
I used this site to find a flight from Udon Thani to Bangkok in 2022. Cheaptickets.co.th offered me a flight that was barely cheaper than the price the airline was offering. I preferred to book my tickets directly using another platform
good price and service on phone. Fact that it is part of trip.com and European headquartered company gave me more comfort using them
Reply from Cheaptickets.sg2023-10-12
Hello Singapore,
Thank you for the nice review! We’re glad to hear that you had a good experience with us.We hope to see you again soon on our website.
Kind regards,
CheapTickets customer service
Aya
Cheaptickets.hk has problem: Why they issue the ticket At least needs 24 hours, I am travel agent, to be issue one ticket if longest 30 Minutes enough, why they toke so long, second, I try to pay the credit many many time and all credit to be use, but all not Success and the Payment was not Go through, even I with credit company personal both online to Monitor this situation, Actually, the credit card company saw it was go through, but cheapticket.hk is show payment Not success. I think there is big program there.
Horrific customer service, so unhelpful and a number of time they have hung up on me!!!!!
The flight I booked through them significantly changed time and they just wouldn't help.
DO NOT BOOK WITH THIS AGENCY! Save yourself the hassle and just book directly with the airline!
I do not recommend booking thru this agency. 20-50 dollars difference in the price is not worth it!! Better book directly with the airline.
The “good reviews” looks like spam reviews from their agents. The bad reviews are usually more detailed while the “good” ones are very generic and broad.
Their customer service is a hit or miss. They will say they have processed your request and update you within 24-48 hours but won’t do so. If you call them again, they will say the same thing.
I talked to one agent who raised his voice against me and kept interrupting me instead of calming me down when I expressed my frustration - clearly not trained on how to handle irate customers.
During the week of my flight, my flight details would disappear and reappear on my account’s booking page without any reason why. Imagine the stress this has caused a pregnant woman who is about to fly back home.
They couldn’t confirm the flight changes done on my flight (airline fault) and when I called the airline they said that cheaptickets haven’t changed my status to “confirmed” so the airline couldn’t do anything on their end. Take note this is a few days before my flight. A day before my flight, they sent me an email letting me confirm supposedly connecting flights(international & domestic) that are overlapping. After having talked to them (and the airline) the whole week and explaining my dilemma. Only the airline was able to resolve my issue.
Also, their customer service hotline is unreachable during weekends - they only work Monday to Friday. So if your flight is on a weekend and you wanted to confirm or change something with them, good luck!
Their prices are cheap but will charge lots of fees for anything and everything which you can do for free when booking directly through the airline.
System easy and convenient to handle the fare is reasonable .but may be better set up new item column ( eg price limit request / airline request by client ) now system only base on the minimum price forward to search need row to find waste time much.
I had a second thought and decided to triple check the information when I received the payment passcode from SMS, and therefore I didn’t enter the code but instead pressed “cancel”.
Nonetheless, the payment was settled despite having pressed “cancel”.
I then tried to contact your customer service representative but none of the phone numbers worked.
Online messages to your company were never answered.
It is absolutely illogical!
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