Cheaptickets.sg

Sunny LiewHong Kong SAR China · 2 reviews · Experienced 2023-09-17 · Posted 2023-09-17

What’s wrong ⁉️

What’s wrong ⁉️ We made order on 13/09/2023 & ref. No. is CHK-6497566. Up to now (17/09/2023)we still haven’t received e-ticket. Yesterday your reply as “just have been published”. Pls send the e ticket to us ASAP. Thanks

AVOID AT ALL COSTS

awful experience if anything goes wrong. The entire customer service is based out of India, so completely garbage.

Sunny LiewHong Kong SAR China · 2 reviews · Experienced 2023-09-16 · Posted 2023-09-16

We still have not received e-ticket up…

We still have not received e-ticket up to now!!!

The price of the luggage is much higher ! Not acceptable

The price of the ticket is a bit lower But I found the price of adding the luggage is much higher than the official site for almost hkd 350 !!! That makes me shocked and disappointed!! I feel regret after I booked through your site !!!

Aziz RamiIndonesia · 1 review · Experienced 2023-09-15 · Posted 2023-09-14

Because your e ticket number doesnt…

Because your e ticket number doesnt work. Impossible to make checkin

Cheap tickets and easy booking

Positives: Great price. Ease of booking. Negatives: I could not use my AmEx credit card which was strange. Coincidentally, within a couple of hours after using using my VISA card, its security was compromised and I had fraud transactions posted on that card.

yufang zhaoSwitzerland · 1 review · Experienced 2023-09-08 · Posted 2023-09-11

i paid the flight in swiss credit car…

i paid the flight in swiss credit car about 5521hk， it was 628ch ( on line exchange fee)， but why finally took 649 ch. That is wrong. i check very detail that with visa extra fee. +41766405099

Yeung JasonHong Kong SAR China · 3 reviews · Experienced 2023-09-10 · Posted 2023-09-10

The service was extremely poor

The service was extremely poor. I fell ill while in Xi'an and was forced to return three days early. All the hotels helped me cancel and obtain a refund, except for this company. Not only were they irresponsible, but they also toyed with their customers. When I inquired about the refund, their customer service kept delaying and eventually told me to contact the airline myself. Fine, the airline agreed to cancel the return ticket, but this company refused to issue a refund. First, they mentioned a refund processing fee of 550, then added 830, asking if I would accept it. I said I would give it a try, and they promised a response within 3 hours. However, they further delayed for 3 hours, then 2 hours, and finally said they wouldn't refund a single yuan. Instead of wasting my time, you should have just said you wouldn't refund from the beginning. You dragged me along the entire day, making me contact you seven times, just to receive this response. You charged me over 1300 as a processing fee? Why not simply list what won't be refunded? Since the airline issued a refund, you've earned over 1200 from me. This company is truly a garbage company, to put it bluntly.

Cheaptickets site was easy to use

Cheaptickets site was easy to use and it gives better discount than the other similar sites.

Sinma ThamSingapore · 1 review · Experienced 2023-09-07 · Posted 2023-09-10

User friendly interface

User friendly interface. Simple process from quote, review to payment. Add-on can also be easily opted out. Being hassle free is the best way to capture new customers.

Thin Pa Pa HlaingSingapore · 1 review · Experienced 2023-09-08 · Posted 2023-09-08

This cheap ticket sg is a fake website…

This cheap ticket sg is a fake website and I buy the air ticket from them and my air ticket was canceled by them.But they never contacted to me and never give back the refund.I’m waiting for it so long already.I want to get my money.. Please

Trent TanSingapore · 1 review · Experienced 2023-08-29 · Posted 2023-09-06

Fast and easy booking

Fast and easy booking. Very good price quoted and fast confirmation.

Website was easy to use & navigate

Website was easy to use & navigate. Good options to choose from. Thought that the booking fee was expensive which is my only negative from the process.

Ko Chan MyaeSingapore · 2 reviews · Experienced 2023-09-03 · Posted 2023-09-03

Advantage and disadvantage

Advantage Good to find cheap tickets in the short time. Disadvantage Annoyed by the extra fees and don’t understand what are the details

Reasonable price for good airlines

Have multiple combinations of flights

Have multiple combinations of flights, but need to pay extra fee for using Master card.

Saved payment mode

Doesn't have saved payment mode. Exam: Credit card details

Nice

Cheap tickets.hk contact details like phone number.

Agnes HuiHong Kong SAR China · 1 review · Experienced 2023-08-17 · Posted 2023-08-24

Complaint against Cheaptickets.hk

Re: Complaint against Cheaptickets.hk (Poor Services) I have made the CX airlines reservation with “Cheaptickets.hk” and I would like to lodge the complaint against Cheaptickets.HK. On 17 Aug 2023, I have made the reservations on Cheaptickets.HK, and I have inputted my correct names and the e-ticket returned to me was showed the correct names. However, due to system errors (or failure, which cannot be identified the Chinese surname and name) of Cheaptickets.HK, they have MISPLACED our surnames and names and subsequently leaded CX cannot identified the correct passengers names, these outcomes are totally default and error on Cheaptickets.HK side. Furthermore, Cheaptickets.HK is now charging me the additional fee for total HK$820 being the so-called name change charges. In fact, this is the mutual understand that the Chinese culture for the description Surname first, and the name after the Surname. The e-ticket confirmation sent by Cheaptickets.HK appeared our correct surname and name in order, but such information routed to CX was misplaced, and leaded CX cannot be identified our names. Customer Services of CX already confirmed with me that there is no additional charge if the name rectification to be done by ticket agent company. In addition, CX also confirmed they will not collect additional charge for any name rectification. Based on the aforesaid, I am writing this email to complaint the Cheaptickets.HK about the so-called additional charges are unreasonable and unacceptable. Please follow up with Cheaptickets.HK and request them to immediate withdraw the so-called additional charges, and also inform CX to rectify our names in order.

Bad Experience - Seat Booking FAIL after payment and confirmation

Booked and paid everything for the tix, including paid seat. However, hours later was informed that due to platform issue we failed to have the confirmed seat booking. I don't think this is a reasonable rationale to explain all the hassle and trouble caused to the customer who looks for a better paid seat. We are unhappy, not allowed to cancel the tix, have to handle again the seat booking with airline and paid again by customer. Don't care and have no intension to compensate or apologize - this is how I felt when receiving the "unsuccessful seat booking" email from CheapTicket.com. Not a good experience to book through this platform, seriously.