The purchase process is user-friendly
The purchase process is user-friendly, secure and supportive.
About Cheaptickets.sg
Data updated- Website
- cheaptickets.sg
- Category
- Travel & Vacation
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 233 reviews
- Replies to negative
- 36% (134/368)
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About this business
CheapTickets.sg is part of Travix International, a global online travel company that operates in 39 countries. Our headquarter is in Amsterdam, The Netherlands. We specialise in flights, also offer hotel reservation, car rental and ground transportation services.
Written by the business, not verified by us.Is Cheaptickets.sg legit?
Cheaptickets.sg (cheaptickets.sg) has a 3.0 out of 5 rating on OK.one, based on 949 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 36% of negative reviews; Reviews mostly discuss Price, User experience. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently mention that the booking process is exceptionally fast, simple, and very easy to navigate without any unnecessary clutter or complex steps. Travelers also deeply appreciate the affordable prices, noting that tickets are consistently cheaper and offer great value compared to other online booking platforms. However, some people mentioned notable difficulties when trying to manage, update, or change their travel bookings afterward through the online portal. A few reviewers specifically experienced frustrating issues such as unrecognised booking reference numbers at the airport or unexpectedly high service fees for altering flights.
Auto-generated from all reviews of this business. For reference only.What people say
Price option
Price options
So far it is one of the best flight ticket booking site
I have quite a good experience using your booking website. The only problem is that it is asking for too many other options that I might not require, so only 4 stars.
cheap tickets
The tickets price is cheaper than…
The tickets price is cheaper than others, and the booking procedure is quite smooth
Frustrating Experience with Cheaptickets.hk: Unresolved Booking Issues and Poor Customer Service
recently had a deeply unsatisfactory experience with Cheaptickets.hk that I feel compelled to share. After making three separate attempts to book flight tickets through their platform, each time successfully processing payments using the Unipay method, I was shocked to receive failure messages in the final booking step. Understandably frustrated, I reached out to their customer service, only to have the employee abruptly hang up on me during the first call. After persistent attempts, I managed to reach their customer service again. To their credit, they promptly refunded two of the failed transactions. However, the third transaction, despite multiple follow-ups, remained unresolved. It was only after further calls that I was informed it might take some time to receive the refund for the third transaction. This uncertainty has left me feeling frustrated and doubtful about Cheaptickets.hk's commitment to resolving customer issues promptly. This experience has been far from the seamless booking process I expected. The technical glitches and the lack of responsiveness from customer service have tarnished my confidence in their services. I hope this review serves as a cautionary tale for others considering using Cheaptickets.hk, as the lack of accountability and transparency in handling issues is deeply concerning. I will continue to pursue the resolution of my remaining refund, but my overall impression of Cheaptickets.hk has been significantly marred by this ordeal.
The fare was cheap
Smooth and fast
Smooth and fast. But only Visa card is free from transaction fee.
it took too long for the response.
No reply when need helps
No reply when need helps! Phone number provided in the website is invalid. Payment over charged unknowingly and when need more explanation on the issue, nobody can help . This will be my last time buying from cheaptickets!! At lease get representive not robot live chat and it’s doesn’t solve our problems!
when i booking some accidental mistakes…
when i booking some accidental mistakes you can help us. your people says standard answers. I never buy tickets from here anymore.
Quick transaction
Worry about a low-star review, but everything went well so far
luggage
I bought the tickets which is including 20 KG luggage, but it didn’t show up in my tickets, there is no way I can communicate with the AI bot about it, and the only way is to leave you a message, and wait.
poor experience.
poor experience. there is a mistake on my e-ticket 1 luggage should be included in my purchase but it turned out isn't included on my e-ticket. So I tried to contact CS, the 24/7 online chat is just a robot and keep sending me an irrelevant link which isn't helpful. Then, I tried to send a message/email to CS and no one response yet. this situation is not yet solved, I am still waiting a reply from your side passively. it is a very unpleasant experience.
User friendly
User friendly Convenient But there is an extra charge for using a credit card
Easy to use
Easy to use Convenient But if you use a credit card, there may be some extra charge
THIS COMPANY IS A COMPLETE SCAM .DO NOT…
THIS COMPANY IS A COMPLETE SCAM .DO NOT BOOK WITH THEM. THE TOTAL EXPERIENCE IS ILLEGAL AND THEY TOOK HALF MY TICKET MONEY .AFTER 10 EMAILS AND 10 CALLS NO MANAGER CALLED BACK .THE CALL CENTRE STAFF WERE SO RUDE AND NO OFFICE IN SINGAPORE THAT IS STAFFED TO GET YOUR MONEY BACK.THIS WILL BE REPORTED TO SMALLCLAIMS IN SINGAPORE
Very bad customer service
Very bad customer service . The guy hang up my phone and promise to resolve 24 hours and now 48 hours. Cheap ticket has charged me 2 times of one ticket and not able to resolve this issue up to now 72 hours now
The website is easy to use
The website is easy to use. I have booked my airports here for a few times, it is trust worthy.
there is no service at all
there is no service at all, when I ask some question, they not replay...
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