I had an issue with my booking ,contact…
I had an issue with my booking ,contact number is out of service ,tried to email their customer service ,bounced back ,delivery failure. Hopeless ,impossible to contact...
About Cheaptickets.sg
Data updated- Website
- cheaptickets.sg
- Category
- Travel & Vacation
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 233 reviews
- Replies to negative
- 36% (134/368)
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About this business
CheapTickets.sg is part of Travix International, a global online travel company that operates in 39 countries. Our headquarter is in Amsterdam, The Netherlands. We specialise in flights, also offer hotel reservation, car rental and ground transportation services.
Written by the business, not verified by us.Is Cheaptickets.sg legit?
Cheaptickets.sg (cheaptickets.sg) has a 3.0 out of 5 rating on OK.one, based on 949 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 36% of negative reviews; Reviews mostly discuss Price, User experience. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently mention that the booking process is exceptionally fast, simple, and very easy to navigate without any unnecessary clutter or complex steps. Travelers also deeply appreciate the affordable prices, noting that tickets are consistently cheaper and offer great value compared to other online booking platforms. However, some people mentioned notable difficulties when trying to manage, update, or change their travel bookings afterward through the online portal. A few reviewers specifically experienced frustrating issues such as unrecognised booking reference numbers at the airport or unexpectedly high service fees for altering flights.
Auto-generated from all reviews of this business. For reference only.What people say
VERY BAD EXPERIENCE!!!
VERY BAD EXPERIENCE!!! Totally NOT Recommended
Worst site to book
Very bad experience.
Dont buy any ticket from chep ticket.sg
when i bought tickets to Singapore from Colombo, in February 2023, they issued a ticket on srilankan air line, when i get to the airport , srilankan airline told me thy haven't received any booking. then i informed chepticket.sg they did nothing, after a week thy deduct $200 dollars and paid back little amount, i missed next flight to auckland too,
Book a ticket easily
The price of ticket is the cheapest. The payment is easy and convenient. The issue of ticket is fast and efficient. I am satisfied with the service.
Better if my personal data can be saved…
Better if my personal data can be saved for future use.
Auto payment without permission
Auto payment without permission Failed to help clients with unwanted payment client did not do I will never recommend this website to anyone
unacceptable unconsented currency charges
I purchased a trip for the amount of HK$9.375. I was deducted the amount of MOP$10049, which is an outrageous unconsented charge, and not admissible, since such unimagined rates were unadvertised, non publicized and are compared to a theft.
haven’t received any reply
I purchased flight tickets on your website and received E-tickets, but I am unable to retrieve any information about my journey from the airline and cannot inquire though chat on your webpage. I have left you multiple messages, but haven’t received any reply.
I am flustrated firstly it’s so…
I am flustrated firstly it’s so difficult to contact you. After all effort taken, I did chat with your chat room, but the end result is disappointing and angry. I’d booked a one way flight from Osaka to Sapporo on 14 April 2024, I made a mistake of key in wrong date, it should be on 12 April 2024. After printing out the email, I realised my mistake immediately within 1 hour. That’s when I started to try reaching you for amendments. Despite I buy the service package premium and ticket guarantee and paid S$60.00 for that. Your guy just answered me that no way to change it. I did deal with a lot of other travel agent, such as Agoda, Booking.com, Expedia and even Airlines directly, this kind of response is completely out of my expectations. I have no choice but booked a new ticket from other agent. Your attitude and responsibility level is completely a disappointment to customer like me. Please review yourself and upgrade your service before looking for survival.
DO NOT USE THIS WEBSITE, NOT CHEAPS
I book a ticket with a premium service package but nothing I can change for my booking. They said the airline canceled my booking and they cannot find a flight that I found on the airline website for me to replace the cancel one. The choices, that the Cheaptickets staff offered, were extremely bad choices and helpless. They take only profit and not sincere business. The conditions of each step were tricky and you won't get a real full refund from them. Unethical manner. Irresponsible people. Not sincere to help you as stated in their conditions. You have to pay every steps
After I ordered the air ticket
After I ordered the air ticket, I received the virus warning immediately.
Bad experience
Just after I paid the flight ticket, I found a better flight with lower price in your website, it is just within one hour, I couldn’t reach your staff no matter by call or by email. When your staff replied me email after 6 hours, she said the ticket has not yet issued (within 24 hrs) may help to cancel the ticket with free and asked for my confirmation. However, it is midnight time in my place. Finally, the ticket is issued and no change or cancellation is offered. What a ridiculous experience in cheapticket.Com
The worst company ever
The worst company ever. Qatar was delayed and agreed to a full refund but I bought my ticket from this site. They made up stories that Qatar needs to email them the agreement. No, they have to call them as they need to do that anyway to process the refund. But they refused. So I am still stuck with no money even if the airline agreed
My booking was paid and then cancelled…
My booking was paid and then cancelled after Several hours due to ‘sold out’. I got a voucher from these issue. But I found that the flight ticket was still available and became more expensive on the same day. Cheap ticket said the airline provided incorrect amount of tickets and they don’t guarantee the price. BUT the flights are still available after few days and I had to pay extra USD500 to buy this ticket…it wasn’t sold out and I am mad about this. But the Cs is willing to reply me although it was helpless.
A bit confusing ticket info in pdfs.
A bit confusing ticket info in pdfs. Difficult to contact agent. Flight pnr 38YS27 is not verified by Thai vietjet. But from Thailand only Thai vietjet site is available. It took me few hours and support chat to understand that somehow. Using VPN I need to open the international vietjetair.com and only there I could see that my ticket was real.
overally great
overally great. The only thing is that too many choices for chargable services. I was booking a flight with meal included, however, was still asked whether need a chargable meal service.
CheapTickets.hk - 預訂確認 CHK-6561536
Website is user friendly, browse information and comparison is easily to approach.
easy quick clear
Reply from Cheaptickets.sg2023-10-31
Hello Robert, Thank you for the nice review! We’re glad to hear that you had a good experience with us.We hope to see you again soon on our website. Kind regards, CheapTickets customer service Aya
Good experience.
Seat allocation didn't work, however everything else was just good.
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