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Travel & Vacation

Cheaptickets.sg

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949 reviews

3.0949 reviews
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About Cheaptickets.sg

Data updated
Website
cheaptickets.sg
Category
Travel & Vacation
Location
Singapore
Status
Unclaimed
Last 12 months
233 reviews
Replies to negative
36% (134/368)
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About this business

CheapTickets.sg is part of Travix International, a global online travel company that operates in 39 countries. Our headquarter is in Amsterdam, The Netherlands. We specialise in flights, also offer hotel reservation, car rental and ground transportation services.

Written by the business, not verified by us.

Is Cheaptickets.sg legit?

Cheaptickets.sg (cheaptickets.sg) has a 3.0 out of 5 rating on OK.one, based on 949 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 36% of negative reviews; Reviews mostly discuss Price, User experience. Last updated 2026-10-24.

What reviewers say

AI generated

Reviewers had a great experience with this company. Customers frequently mention that the booking process is exceptionally fast, simple, and very easy to navigate without any unnecessary clutter or complex steps. Travelers also deeply appreciate the affordable prices, noting that tickets are consistently cheaper and offer great value compared to other online booking platforms. However, some people mentioned notable difficulties when trying to manage, update, or change their travel bookings afterward through the online portal. A few reviewers specifically experienced frustrating issues such as unrecognised booking reference numbers at the airport or unexpectedly high service fees for altering flights.

Auto-generated from all reviews of this business. For reference only.

What people say

This is my first time using…

This is my first time using Cheaptickets' services. I am surprised with the immediate reactions to all my requests. The paperworks followed immediately after I confirmed my purchase of the travel tickets. Every aspect of my travel was completed within a few minutes. I seldom experienced such efficiency. Kudos to all the staff involved. I will certainly use this agency again

Reply from Cheaptickets.sg2026-07-08

We are so happy to hear about your positive first experience with our services! It's wonderful to know that our efficiency and quick responses to your requests made your travel planning so smooth. We truly appreciate your kind words and look forward to assisting you with your future travel needs. Thank you for choosing us!

Lousy system

Lousy system. The booking number is not recognised from the airline. I unable to my airasia online check on 12/7/26 due to booking number is super long and the airline not recognised of it. This is my 1st time use cheapflight an this also my last time to use cheapflight

Reply from Cheaptickets.sg2026-07-06

Hello Kui, Thank you for reaching out. The airline code required for AirAsia online check-in was provided directly inside the e-ticket document sent immediately after the booking was confirmed. This specific airline locator is separate from the longer booking reference number. An email has been sent to you with these exact check-in details clearly outlined. Kind regards, Steve Cheaptickets

just be cautious

just be cautious. everything also come with a fee after you purchase.

Reply from Cheaptickets.sg2026-07-03

We appreciate you sharing your feedback regarding additional fees. We are reviewing our policies to ensure transparency. We offer a so called premium package to avoid fees after your purchase, that may be of help next time. Have a great trip . Kind regards Anne

bad ux to scam people to select…

bad ux to scam people to select products they wouldn't buy otherwise.

Reply from Cheaptickets.sg2026-06-30

We appreciate you sharing your feedback regarding our user experience. We are actively reviewing our design to ensure clarity and fairness for all users. We do want to emphasize that we dont force anyone to by anything. All products need to be selected based on your preference. Kind regards Anne

Yesterday I was trying change my flight…

Yesterday I was trying change my flight to 24 june but told me I can't and cannot be refunded because the ticket not issued yet since is not issued why cannot be refunded or change date

Reply from Cheaptickets.sg2026-06-23

Hello Wai sum, It is understandable that this situation is confusing when a ticket has not been issued yet. When a flight change or refund is requested, the total cost depends on the airline policy and our service fees. In some cases, these combined fees are higher than the original price paid for the ticket. When this happens, a refund is unfortunately not possible because the costs exceed the value of the ticket. Booking a completely new ticket is often the best and most affordable option in these instances. I hope that I gave you a clear explanation. Kind regards CheapTickets Bianca

The booking process is easy and…

The booking process is easy and straight forward, the ticket issued was within 4 hours instead as per mention 4 days. Pleased with it

Reply from Cheaptickets.sg2026-06-23

We are so pleased to hear that our booking process was easy and that you received your ticket so quickly. Thank you for your kind words!

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