CheapTickets.sg is part of Travix International, a global online travel company that operates in 39 countries. Our headquarter is in Amsterdam, The Netherlands. We specialise in flights, also offer hotel reservation, car rental and ground transportation services.
Written by the business, not verified by us.Cheaptickets.sg (cheaptickets.sg) has a 3.0 out of 5 rating on OK.one, based on 949 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 36% of negative reviews; Reviews mostly discuss Price, User experience. Last updated 2026-10-24.
Reviewers had a great experience with this company. Customers frequently mention that the booking process is exceptionally fast, simple, and very easy to navigate without any unnecessary clutter or complex steps. Travelers also deeply appreciate the affordable prices, noting that tickets are consistently cheaper and offer great value compared to other online booking platforms. However, some people mentioned notable difficulties when trying to manage, update, or change their travel bookings afterward through the online portal. A few reviewers specifically experienced frustrating issues such as unrecognised booking reference numbers at the airport or unexpectedly high service fees for altering flights.
Auto-generated from all reviews of this business. For reference only.The booking system simple, easy and reliable. In addition it offers the best price.
We're so glad you found our booking system simple, easy, and reliable. We appreciate you highlighting our competitive pricing.
We're happy to hear that!
I had a very disappointing experience with CheapTickets regarding a schedule change on my booking. After an airline-initiated change, I contacted customer service on 10 June 2026 to rebook my flight. I was told by multiple agents that the rebooking had been confirmed and that I would receive an updated e-ticket within 48 hours. I was later asked to wait again and assured the ticket would be issued shortly. At no point was I clearly informed that the rebooking was still subject to airline approval or seat availability. Based on what I was told, I reasonably believed the new itinerary had been secured. After a significant delay and multiple enquiries, I was eventually informed that no suitable alternative could be found. By then, availability and prices had changed significantly. I was then only offered either an itinerary with a very long layover or a refund, neither of which met my travel needs. The main issue here is not just the outcome, but the lack of clear communication and consistency during the process. I was repeatedly told to wait without being given accurate information about the status of my booking, which ultimately left me worse off. Overall, this experience has affected my trust in CheapTickets. Better transparency and more accurate communication from the beginning would have prevented this situation. To add on, there were multiple times where the agents sent me information of other flights/offered me things totally different or even replied me in a rude or incoherent manner, it was very evident that majority of them were incompetent in assisting me. It was not even that cheap to be worth all this frustration and trouble. Better to book elsewhere. Update: After almost a week of uncertainty and promising me reschedules, the agency has forced me into a corner of accepting a refund WITHOUT seeking any approval from me. I sure hope they transfer it immediately as I see they owe a lot of people money here from trust pilot.
Hello Janessa, Thank you for sharing your feedback. Hearing about this experience with a schedule change and the communication from our team is truly concerning, as this does not reflect the standard of support CheapTickets aims to provide. Dealing with flight changes is already stressful, and clear, consistent information is vital during that process. It is completely understandable that the conflicting updates and delays caused uncertainty and frustration. Your comments regarding the quality of the service and the helpfulness of the team have been shared directly with management to ensure this is addressed internally. Booking details show we are still busy with your booking, updates will be sent via email to the provided email address. Kind regards, CheapTickets Bianca
Ease of use and wide selection of flights
We're so glad you found our flight selection and ease of use helpful. Thank you for your kind words!
ease of reservation and selection of prices made available.
We are so glad you found our reservation process and pricing options easy to navigate. Thank you for your kind words.
I believe the booking platform is easy to use and it also allows one to earn its frequent flyer miles from the airline
We're delighted to know you found our booking platform user-friendly and appreciate the frequent flyer miles benefit. Thank you for your positive feedback!
Thanks!
Smooth transaction. Hope no issue with the tickets. However price jump a bit during transaction. Was wondering caused by demand or advertising tactics. Updated: During online checked in, it was not successful as the passport uploaded name is mismatched by a single spacing from the eticket. Called the help center, the customer service checked the sytem and reassured that I should be able to check in on departure day at the airport with no issue. Indeed after I entered the booking no# in the self check-in machine and scanned my passport, I was able to print the boarding pass with no issue. Overall is smooth and just have to went to airport earlier in case there is any issue and will have sufficient time to resolve the problem.
We appreciate your feedback on your transaction. We understand your concern about the price adjustment and assure you our pricing reflects real-time demand. We hope you enjoy your tickets!
Booking was a bliss, straight forward and easy!
We're so happy to hear your booking was easy and straightforward. Thank you for your kind words!
The tool was user friendly which we felt it easy to navigate. Prices are pretty reasonable as well. Would highly recommend using them 🙌
We're so glad you found our tool user-friendly and easy to navigate! We appreciate your kind words about our reasonable prices. Thank you for your recommendation!
Easy to book Quick response good price
We are so glad you found booking easy and our prices good.
The booking process is easy to understand. The price is not a hole in the pocket.
We're happy to hear our booking process was easy and the pricing met your expectations. We appreciate your positive feedback!
We're glad you enjoyed your experience. Thank you for your positive feedback!
A bery straight forward bookings.no hassle at all.
We're so glad you found the booking process straightforward and hassle-free! Thank you for your feedback.
Fast, hassle free booking in few minutes!
We are so happy you found booking with us fast and easy! Thank you for your kind words.
Thanks a lot!
Price Point is better than other booking apps
We're happy to hear that our pricing met your expectations. Thank you for your feedback.
It was reasonably easy to navigate n booking was quite smooth though I had to answer many additional add ons. Price was generally lower than others. True to your word, etickets were confirmed via email within n less than 96 hours. Thank you.
We're so glad to hear you found our booking process smooth and appreciated the timely e-ticket confirmation. Thank you for your positive feedback!
Booking process if fast and valuable ticket prices.
We're glad you found our booking process fast and our ticket prices valuable. Thank you for your positive feedback!
Much easier in selection and confirmation was fast. Had bad experience with other site who collected the payment and later came to say that booking failed and the refund takes 30 days (unreasonable???).
We're glad to hear that your selection and confirmation process was fast and easy. We appreciate you sharing your positive experience with us.
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