CheapTickets.sg is part of Travix International, a global online travel company that operates in 39 countries. Our headquarter is in Amsterdam, The Netherlands. We specialise in flights, also offer hotel reservation, car rental and ground transportation services.
Written by the business, not verified by us.Cheaptickets.sg (cheaptickets.sg) has a 3.0 out of 5 rating on OK.one, based on 949 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 36% of negative reviews; Reviews mostly discuss Price, User experience. Last updated 2026-10-24.
Reviewers had a great experience with this company. Customers frequently mention that the booking process is exceptionally fast, simple, and very easy to navigate without any unnecessary clutter or complex steps. Travelers also deeply appreciate the affordable prices, noting that tickets are consistently cheaper and offer great value compared to other online booking platforms. However, some people mentioned notable difficulties when trying to manage, update, or change their travel bookings afterward through the online portal. A few reviewers specifically experienced frustrating issues such as unrecognised booking reference numbers at the airport or unexpectedly high service fees for altering flights.
Auto-generated from all reviews of this business. For reference only.Easy navigation thru the website and e-tickets received almost instantly
We're delighted to hear you found our website easy to navigate and received your e-tickets so quickly. Thank you for your positive feedback!
It was very easy and convenient to book the air ticket
We're happy to hear that booking your air ticket was easy and convenient for you. We appreciate your positive feedback!
Cannot manage my booking since apparently the email they use is the company’s email. Now i cannot see my ticket since i need to have an email logged in before i can proceed. So efking broken process
Hello John, Thank you for reaching out. Booking access should always be quick and effortless, and having the ticket linked to a company email creates an unexpected hurdle. Sharing the booking number along with the preferred email address in a direct message will allow the account details to be checked and updated. As soon as those details come through, work will begin to restore full access to the ticket. Kind regards, Mark | Customer Service CheapTickets.
Fast and hassle free - plus saved me money!
We're delighted to hear we could provide a fast, hassle-free experience and save you money!
Easy and smooth booking
We're so glad to hear that your booking experience was easy and smooth. Thank you for sharing your positive feedback with us!
We need local customer service contact number. Very difficult to call overseas.
We appreciate your feedback regarding local contact options. All our contact deatils ( chat,call, mail) can be found in your eticket email. Our team is there to support you 24x7. Kind regards Kara
Great first-time experience booking on the webs ite. Very easy to navigate, and the price is the best.
We're so happy to hear you found our website easy to navigate and our pricing the best for your first booking experience! Thank you for your kind words.
This could be a fake website. no customer service. no actual ticket was actually book after payment. be careful to this website.
We are not happy to read your review, especially cause it is not correct. We are a real website, we have 24x7 customer care available for all our customers on chat, call and email. I checked your booking and I am happy to confirm we have sent you your eticket 5 minutes after payment. Have a great trip and trust us, we are real ! Kind regards Klara
Ease of use and great deals. Also provided adequate time for deciding and payment to complete the entire process
We're so happy to hear that you found our process easy to use and that our deals met your expectations! We appreciate you highlighting the adequate time provided for decision-making and payment. Thank you for your wonderful feedback!
We appreciate your feedback regarding our ticket pricing. We are always working to offer competitive options for our customers.
Easy to book and many better different route with cheaper price to select.
We're so happy you found our booking process easy and appreciated the variety of routes and pricing options we offer. Thank you for your wonderful feedback!
Price, Booking Process
Thanks for your nice review!
We're delighted to hear that you found our pricing good and the booking process easy! Thank you for your wonderful feedback.
Worst ever customer service. They don’t reply promptly and cause frustration to the customer. For most of the queries, they ask us to contact the airlines (I’m unsure why a customer need to follow up with airlines - then why an agency is there?) Never going to book tickets again . Could give zero rating if available.
Hello Nandhini, We're sorry to hear that you didn’t have a smooth experience with us, but thank you for sharing it. We look forward to finding a possible solution together with you. We’ll attempt to reach you by phone first, followed by an email if we’re unsuccessful. Kind regards, Peter
Thanks for your nice 5 star review! Have a great trip
beyof last time maid my booking took 24 hrs delivery itinerary, so did make feedback so i seen this time good and effective immediately got booking itinerary good job 👍
We're so glad to hear that you received your booking itinerary quickly this time! We truly appreciate your feedback and are always working to improve our services for our valued customers.
Fast and efficient. Offering good deals
We are so glad to hear that our efficiency and deals were appreciated. Thank you for your wonderful feedback!
Dates got mixed up from skyscanner link, asked for a change of dates, was quoted 3x more than the flight price for change of dates. No cancellation refund policy.
Hello Raveen, The feedback regarding the date selection and modification fees has been reviewed. Flight details, including dates and times, are displayed for confirmation on the final review screen before payment is completed. Once a ticket is issued, any changes or cancellations are strictly governed by the airline terms and conditions accepted during the booking process. An outbound specialist will contact you directly to discuss the current options and see how to best assist with this itinerary. Kind regards, Steve Cheaptickets
Seamless Booking , hassle free and very quick. Information was clear and pricing was the best
We're so happy to hear your booking was seamless and quick! We appreciate you highlighting our clear information and competitive pricing. Thank you for your kind words.
UPDATE: Customer service has ultimately been responsive and the issue has been resolved, so I'm actually happy with the outcome. -------- I had a very disappointing experience with CheapTickets. During the booking process, an add-on was included that I did not intend to purchase. I noticed immediately because the final amount charged was higher than the advertised flight price and contacted customer service right away. Their response was simply that the add-on is non-refundable. The experience left me with the impression that the company profits from unwanted add-ons rather than transparent pricing. It felt very scammy, and I would avoid booking through this site.
Hello Marko, Thank you for sharing this feedback. Clear information about pricing and selections during checkout is important, so hearing about this experience is concerning. The AirHelp service is typically non-refundable once selected during the booking process. However, the details of this booking will be reviewed to see how this can be resolved. Kind regards, Leo | Customer Service Cheaptickets.sg
Trip.com3.0
traveloka.com2.7
Vliegwinkel.nl
CheapTickets.nl
Agoda3.0
Teaflight
BudgetAir.com.au
BudgetAir.it949 reviews matching
