Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Is Chewy.com legit?
Chewy.com (chewy.com) has a 3.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Animals & Pets and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 32% give 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-11.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the genuinely helpful customer service because they can easily talk to real human agents without dealing with frustrating automated phone bots. Many people also appreciate the remarkably fast delivery options and the wonderfully thoughtful personal touches like sympathy cards and flowers sent when pets pass away.
Some reviewers were not happy with persistent delivery problems, such as third-party carriers leaving heavy packages in inconvenient locations or dropping off damaged cans. A few other people also felt that managing prescription orders can be challenging when medical approvals stall and support agents fail to resolve issues effectively.
Auto-generated from all reviews of this business. For reference only.
What people say
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Wendy ParksUnited States · 3 reviews · Experienced 2026-07-21 ·
★★★★★
I used to be a big fan of this company
I used to be a big fan of this company. But sadly, I am no longer. The good part about this company is that you can reach someone quite quickly through their customer service number. The customer service people are often nice and try to be helpful.
The issue is in botching orders (which can happen anywhere) but more importantly -how they handle the situation when they screw up- when it is 100% their fault.
They used to be very gracious and prompt in cleaning up their messes but my experience with 3 recent botches was surprisingly disappointing.
The deliveries - which had been cancelled the week before- arrived and being that they were both large heavy boxes were left on an area that caused damage to property.
Neither of the botched delivery or the property damage they took responsibility for in a responsible way.
I like to always try to give people the benefit of the doubt and hoped that the first time was just a one off. However the exact same behavior happened a second time shortly thereafter.
At that point I ask that they forward the issue to a supervisor and it was promised that the supervisor would get back to me with a resolution. I never heard back from anyone.
The same issue occurred yet again so at that point I called again and asked to speak directly to a supervisor. The supervisor said they had no record of anyone escalating an issue to them re: the orders.
After having to explain the whole situation again, the supervisor's only solution (who was disappointingly lacking in humanity) was to give me a list of MORE work for me to do -to clean up the mess that was 100% their fault.
like driving to a printing store and paying for a label to be printed- then bring back and tape it on the boxes and then call them -explain the whole thing again and schedule a pick up. And then go back outside and set the boxes in a particular place for the drivers to be able to pick them up. These are two large heavy boxes and I am a 66-year-old woman.
So moving forward needless to say- I'll be taking my business elsewhere.
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Taylor HayesUnited States · 2 reviews · Experienced 2026-06-01 ·
★★★★★
I will forever be a Chewy customer
I will forever be a Chewy customer. They have the best customer service in the business! And I love the convenience of having huge bags of dog food delivered straight to my door. They even sent me a little painted name stone for when my dog passed.
Joyce massengillUnited States · 1 review · Experienced 2026-07-20 ·
★★★★★
Amazing customer service
Amazing customer service. I have been using chewy for my 2 doggies since 2010 my first dog passed in 2019 and now my last dog passed may this year. never had a problem they did not solve and after my Boy passed, They even sent me flowers. Thank you for great customer service.
Debra SchwartzUnited States · 2 reviews · Experienced 2026-07-14 ·
★★★★★
Spend $100 and Get $30 Gift Card Scam…
Chewy advertises a " spend $100 and get $30 gift card but most of the items I use are not eligible like litter, fancy feast and delectable etc. The items eligible are lijely items that dont sell well. I looked forward to those promos to save money but now ill just buy what I need from Walmart and on sale other places. Scam 💰💰💰
Jeremy WilsonUnited States · 1 review · Experienced 2026-07-18 ·
★★★★★
It took literally months to get the…
It took literally months to get the prescription for my dogs actually shipped. They sent me a reminder email to reorder. My puppy gained a few pounds, imagine that, a puppy growing and gaining more than 2 lbs, and now i have to go through the whole damn thing again
laurie smithUnited States · 11 reviews · Experienced 2026-07-18 ·
★★★★★
Prices have gone up and customer service has gone down
Unfortunately, I have to leave an updated review for Chewy. After being a long time customer since 2014, I guess that doesn’t matter to Chewy after tonight’s experience. First of all, they send out bait and switch emails which offer discounts on certain products which aren’t as clear as a bell.
I go ahead and place my order for the items that I actually needed( without stock piling for the discount)and requested an itemized receipt for my Purina Pro Plan Club for points. The customer service rep refused to just provide an itemized receipt for the bag of dog food. I escalated it to a supervisor who also refused. Prices have gone up and customer service has gone down.
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Lisa JackieUnited States · 7 reviews · Experienced 2026-07-12 ·
★★★★★
Good luck with FedEx they have been…
Good luck with FedEx they have been scheduled seven times by chewy to pick up a return package and they never showed up
Thomas PistilliUnited States · 1 review · Experienced 2026-07-17 ·
★★★★★
Excellent customer support
After an expensive order of prescription cat food was delivered to the wrong doorstep, I reached out to Chewy for help. Skyler (or Skylar) was incredibly professional, kind, and efficient. She listened to my situation, handled everything quickly, and went above and beyond to make everything right—even though the delivery issue wasn't Chewy's fault.
It's refreshing to deal with someone who is genuinely thoughtful and clearly has the customer's—and more importantly, our furry family members'—best interests at heart. I'm truly grateful for individuals like her who understand that these aren't just packages but food and care for beloved pets.
Thank you, Skyler/Skylar, for turning a stressful situation into such a positive experience. Chewy has earned a loyal customer.
Al MazurekUnited States · 1 review · Experienced 2026-07-17 ·
★★★★★
Shipping does not protect efficacy
If you get prescription liquid compound and it's efficacy requires it to remain at room temperature. Please check the temperature of your product. The pharmacist sends the prescription to the shipping department with the specific instructions but the shipping department ignores them and sends them in a small box and by the time it reaches your door the prescription temperature is 99°. This has happened to me four times in the last six months. Management is unable to correct their issues. So please keep your family pet safe by ensuring the product you receive is not compromised.
Marolyn StewartUnited States · 5 reviews · Experienced 2026-07-17 ·
★★★★★
Chewy's Customer Service is Unsurpassed
Chewy's has been fabulous in their efforts to provide and serve. With every issue their customer service has surpassed my expectations. I feel as if I'm back in the good ol' days dealing with a real live person who cares and strives to help. Prices have risen on all of life's products. Compare Chewy's prices and service to others and you'll realize they deal with inflation as best they can.
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Brenda WeissUnited States · 1 review · Experienced 2026-07-16 ·
★★★★★
I have my cat’s dietary restrictions…
I have my cat’s dietary restrictions food on authorship for awhile now to find out today the order has shipped but his wet food is now not on the order any more???? I have not had the wet food removed from the order and after talking to two different customer service people no one knows why the wet food isn’t on the order . So needless to say I am not happy about this and will now go to the vet to get his wet food. Thus is the first time I have had a problem with Chewy.
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SuzyUnited States · 1 review · Experienced 2026-07-14 ·
★★★★★
I just had the worst experience with…
I just had the worst experience with Chewy customer service.
I have never had a customer service agent be so unwilling to do the work required of an agent. I have been a Chewy customer for awhile and I used Chewy+. Tonight I went online to add some items to an autoship order that is to process on 7/15. I discover that when I renewed my Chewy+ account on 6/30 for $79 my Chewy+ membership was canceled but they had charged my bank.
I called Chewy customer service and the poor excuse for an agent didn't bother to look through my account to see what was going on. She just kept saying Chewy+ has been canceled. I told I had not canceled and that the money had been withdrawn from my account by Chewy on 6/30 at 11:06 PM. She continued to repeat that Chewy+ had been canceled. I told her I had not canceled it and didn't want to cancel it since I had paid for the renewal. She then asks me if I wanted to renew Chewy+! I told her yes, she then informs me to call my bank because if she renews it I will be charged the $79. I told her I had already been charged the $79 on 6/30. She made no offer to see what was going on.
At that point I asked for her supervisor.
I explain to the supervisor what was going on. She could clearly see that Chewy had charged me the $79 for Chewy+ and that instead of renewing that it had been canceled. She told me she couldn't restate Chewy+ and would have to advance it up the chain. I asked her why the customer service agent hadn't seen the charged to my account and kept insisting that I needed to call my bank. The supervisor didn't expect me to push the fact that her agent didn't want to do the work her job required and that I had never been treated so rudely by customer service at Chewy. I told her that agent didn't need to be working with customers if she wasn't going to do her job and push it onto the customer.
I'm so pissed. I told the supervisor I was canceling the authorship and it my Chewy+ membership wasn't reinstated by 7/16 I would be calling my bank and filing a dispute. I also informed her that Chewy was dangerously close to losing a long time customer. I then hung up on her before I lost my polite manner with her.
If you don't want to do the work required to be a top customer service agent then don't take the job.
I so tired of people that don't want to do the work required of a job but get paid.
Suzy pissed off cat mom.
VENITA&RALPH LATCHFORDUnited States · 2 reviews · Experienced 2026-07-15 ·
★★★★★
Customer Service Lady Michelle
Customer Service Lady Michelle, Was Okay For Chewy, The problem is FedEx, There Having all kind of problems, With no quick response or solutions, Chewy keeps shipping product and it’s not getting delivered, Due to FedEx and FedEx Customer service they don’t have a clue, Because there not even in this country, The Right Thing to do is for, Chewy to put a message out letting there customers, That there package may or may not get delivered, Due to there carrier that does there delivery.
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Cheri C.United States · 5 reviews · Experienced 2026-07-14 ·
★★★★★
Chewy's mission to "be the most trusted…
Chewy's mission to "be the most trusted and convenient destination for pet parents and partners, everywhere" is more than just a slogan—they truly care about the pets and families they serve.
Recently, I lost my sweet Chihuahua and contacted Chewy to cancel her prescription. I shared the reason for the cancellation, and to my surprise, I received a beautiful bouquet of flowers from "your Chewy family." That thoughtful gesture meant so much during such a difficult time and speaks volumes about the compassion of their team.
In addition to their exceptional customer service, Chewy's delivery is consistently outstanding. Orders are processed quickly, shipped promptly, and typically arrive within just a few days.
Chewy has earned my trust and loyalty by treating customers with genuine kindness and care. I highly recommend them to any pet parent looking for a company that truly goes above and beyond.
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RisaUnited States · 2 reviews · Experienced 2026-07-13 ·
★★★★★
Outstanding customer service!
I received an order today that had a missing item. I chatted with Erika and she sent out my missing item. I had also accidentally ordered the wrong item. I was going to return it and order the correct item. Erika also sent out my new item, refunded me for the incorrect item (my fault) and waived shipping on new one! I couldn’t ask for better service!
Barbara Tynan CameronUnited States · 6 reviews · Experienced 2026-07-14 ·
★★★★★
Shipping Issues
I loved Chewy for its great prices and the convenience of Autoship. Unfortunately, after many years as a loyal customer, I've canceled all of my Autoship orders and will no longer shop with them. Chewy relies exclusively on FedEx for deliveries, and my packages are almost never delivered to my front porch—they're routinely left at a neighbor's house instead, forcing me to track them down myself. I've reported the issue multiple times to both FedEx and Chewy, but nothing has changed. It's disappointing that such a great company is willing to lose loyal customers over a delivery problem that never gets resolved.
Madison PayneUnited States · 1 review · Experienced 2026-07-13 ·
★★★★★
Customer Service and Delivery
Very friendly and prompt customer service department. Felt valued and was treated as more than just another customer. Always had fast delivery in the past as well.
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Lori WarnerUnited States · 2 reviews · Experienced 2026-07-13 ·
★★★★★
The BEST!!
Chewy is a gathering of the most awesome people in this business that I’ve ever come across. When my kitty mini had to be put down, they sent me flowers. I just sent them a review on this topper booster that I tried with my new kitty and she won’t eat it. They sent me a refund without even telling me and asked me to donate it. These people are compassionate and will do whatever they have to to make things right. That puts them at the top of my list. If I could do 10 stars, I would.
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C MckennaUnited States · 2 reviews · Experienced 2026-07-03 ·
★★★★★
Chewy.com Pharmacy
I’ve always liked Chewy, but their pharmacy has been a huge disappointment.
They say the pharmacy is open 24/7, but that hasn’t been my experience. I mailed in two prescriptions for my dogs in the same envelope. One prescription was approved, but the other has been sitting as “pending” all weekend with no explanation. How does that even happen when they were sent together?
Now my dog is out of medication because of the delay. On top of that, shipping takes much longer than it should, and the fact that Chewy still requires you to mail in prescriptions is honestly ridiculous. In a time when so much can be done electronically, this process feels outdated and unnecessarily slow.
I understand that prescriptions need to be handled carefully, but pets can’t just wait days without their medication. I really hope Chewy updates its pharmacy process because it’s causing unnecessary stress for pet owners who are just trying to keep their pets healthy.
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LCUnited States · 1 review · Experienced 2026-07-11 ·
★★★★★
Chewy is the best
Chewy is the best. When my dog passed away, they sent a card and refunded me for extra supplies and told me to donate them.
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