Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Is Chewy.com legit?
Chewy.com (chewy.com) has a 3.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Animals & Pets and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 32% give 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-11.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the genuinely helpful customer service because they can easily talk to real human agents without dealing with frustrating automated phone bots. Many people also appreciate the remarkably fast delivery options and the wonderfully thoughtful personal touches like sympathy cards and flowers sent when pets pass away.
Some reviewers were not happy with persistent delivery problems, such as third-party carriers leaving heavy packages in inconvenient locations or dropping off damaged cans. A few other people also felt that managing prescription orders can be challenging when medical approvals stall and support agents fail to resolve issues effectively.
Auto-generated from all reviews of this business. For reference only.
Outstanding Service — Truly a Lifesaver for Pet Travel!
Outstanding Service — Truly a Lifesaver for Pet Travel!
I cannot say enough wonderful things about the Chewy Travel Team, and especially Lauren, who has been absolutely amazing throughout this entire process.
Traveling internationally with a pet is no small feat — the paperwork, the requirements, the deadlines — it can feel completely overwhelming. But from the very first interaction, Lauren made me feel like I was in the best possible hands.
She worked incredibly hard to gather every single document and piece of information I needed to travel overseas with my dog. On top of that, she even took the time to book appointments for me, going above and beyond in every way. Nothing was too much to ask — she tracked down requirements, answered every single one of my questions with patience and care, and made sure everything was in perfect order.
What truly sets Lauren and the Chewy Travel Team apart is their responsiveness — I always received a prompt reply, which gave me such peace of mind during what could have been a very stressful experience. But beyond the efficiency, what moved me most was how genuinely they care about animals. You can feel it in every interaction. This isn't just a job to them — they truly love what they do and who they do it for (our furry family members!).
If you're planning to travel abroad with your pet, look no further. Ask for Lauren/Chewy Travel team — she is knowledgeable, compassionate, fast, and thorough. She turned a daunting process into a smooth, manageable experience.
Highly, highly recommend. 5 stars without hesitation! 🐾
Chewy has been absolutely wonderful. For many years, they provided excellent products and excellent customer service. When my babies passed away they showed their gratitude for my trusting them with the health and wellness of my little girls. Thank you so much chewy for all you do for our pets. I highly recommend Chewy
I am very impressed with Chewy’s customer service. We received someone else’s order by mistake and when I called customer service, I was immediately able to speak to a real person without going through a frustrating series of buttons and answering prompts. The customer service representative was very helpful and pleasant to talk to. This was my first time ordering from Chewy and certainly won’t be my last!
I have used Chewy for my dog for years. The service is always top notch. The deliveries were always fast. Customer services were always personal and satisfactory. Recently my pet passed away, I requested to return bags of dog treats I just purchased. Chewy never asked twice and refunded and asked me to donate the treats. To my surprise, they even sent a flower arrangement to me to express their condolences. This customer service is very rare these days. Thank you, Chewy!
I don't typically leave reviews for companies but had to in this instance. I have a cat with some complicated health issues - requiring prescription food of many different types and prescription meds (and other miscellaneous supplies like cones, bandages, toys, etc.). Their selection is vast, their prices very competitive but where they stand out is their extraordinary customer service when I have issues. A phone call - they answer within a few rings, chat, wait 5 seconds and you're chatting w/someone. Whether it's a return/exchange/inquiry about shipping timing, the CS Reps are there to help you, make it easy and they truly seem to care about you and your pet. They have a loyal customer for life. I will ALWAYS purchase from Chewy if it's an option. p.s. their compounding pharmacy is great (about 1/2 the cost of others and my cat likes their flavors); just wish they also shipped gabapentin
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Rhonda OakleyUnited States · 3 reviews · Experienced 2026-06-24 ·
★★★★★
I started using Chewy 2018
I started using Chewy 2018. They had a warehouse in FL and PA and my shipments were fast. Now there is a warehouse 45 minutes away and the order sits at the warehouse 24-72 hours to process and once shipped they arrive within 1-3 days. And this is an auto ship! They make sure my payment is processed and now 6 days later no product. And I have no issues with FedEx. My packages arrives safely and at my desired location. It's unbelievable such a wonderful company can get this bad.
I spoke with a customer rep and she was so nice and informative. Her name is Maggie. She suggested I not give chicken to my very itchy cat as this may be his problem. Today he has had none and is doing so much better. I have tried everything I could think of. Funny I paid for a vet visit and her only suggestion was to keep him off the lanai for a week and I call Chewy and get advice for free. Thank you Maggie!!!
Bridget Goble
Unfortunately, this is my first and last order. Simply looking to get vitamins delivered for my dog, but apparently chewy only sometimes uses the FedEx. In this particular case, and for reasons that I cannot understand, they have decided to use a company by the name of OnTrac, and that company doesn’t even have its own vehicles. My package has been out for delivery for almost 6 hours and nobody can say for sure when - or IF - it will actually arrive. I tried calling chewy and they told me to get a hold of OnTrac, who basically told me that the package may or may not be delivered today depends upon whether or not the delivery kid has mechanical issues with his vehicle. Since I don’t even know if my package will arrive I will have to post again if and when it does. But without a doubt, I will never order from chewy again not unless they guarantee they use FedEx .
I have used chewy for years to order my dog food, supplies, and medications. I’ve always found them to be reasonably priced, and the service has been excellent. My dog just passed, and when I called to cancel all of my auto shipments, the staff was very kind and thoughtful. I asked if I could return an unopened bag of joint supplements and they told me that they would credit my account but rather than shipping it back to them, would I just please donate it to a local shelter or pet owner. This evening I received a lovely package from chewy with a card and a hand painted rock with my dog’s name on it. Really excellent customer service and such a thoughtful gesture. I think they really embody an understanding of what pets mean to people, and I was very touched by this gesture.
There are not enough good things I can say about Chewy. They have excellent and fast customer service. I love their deals and being a Chewy+ member has paid off significantly. Delivery is so fast! They are also so kind, that when one of my cats passed, they sent me flowers! During cat appreciation month a few years ago, I got a painting of one of my cats that is such a cherished possession now that she is gone. I could not give Chewy enough stars and we use them for all of our pet needs!
Called chewy to find out why my autoship was canceled. Had to verify me and sent two emails I responded to both.. one verified me successfully the other didn’t. I was told I could not order the needed dog food. Was then asked over seven questions and was told their team would get back to me but never did. I asked why, they said they couldn’t tell me. A fee days later I used chat.. when I explained the situation they wanted to ask me the same questions again, I asked why the team did not get back to me.. then they ghosted me even though they knew I was an unhappy and unsatisfied customer. I was never contacted. I removed my credit card and all of my Auto shipments and will never use this company again because of the extremely poor customer service. This used to be a good company, but no longer is. By the way ….I found my dog food cheaper at Tractor supply, and my pet prescriptions cheaper at Costco with huge savings. Finished with Chewy. Will never do business with them again.
One item from my order was missing, but Chewy refused to do anything to resolve the issue. I've had to talk to three different customer support agents, and they all insisted the order was fully delivered, even though the box arrived in very poor condition and was clearly missing an item. This was a very frustrating experience, and the customer support was extremely disappointing.
I have a weekly auto ship that is NEVER Consistent!! I may get this weeks shipment on a Tuesday and next weeks on a Friday and this weeks scheduled auto ship is not being processed until Thursday which means I might not get it until next Monday!!
Why can’t there be any weekly consistency, Mon-Tue Tue-Wed etc!!
Will change to same day delivery from your competitors if you can’t get some type of consistency instituted
I love Chewy so much - They truly are the best pet brand out there
I love Chewy so much. Prior to my most recent experience, I always had a great relationship with them. They send my girls birthday cards every year. They always let me know if there's a recall, that I can donate the food, and either replace the food or refund me. Even if one of our babies was picky! I chatted, they refunded me, helped me find a new brand to try, and got it mailed out to me. Their customer service has always been unmatched.
But the real reason I'm doing this review is due to their response when they found out my home had burned down. Not only did they memorialize 2 of our kitties, but they also sent my 2 surviving girls a whole care package that included a new cat tree and many, many, much-needed items that were destroyed in the fire. I've never been so blessed by a brand. I spoke to real people who showed real comfort and care. I'll never go anywhere else.
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Linda SturgesUnited States · 3 reviews · Experienced 2026-06-01 ·
★★★★★
Have always liked Chewy until the…
Have always liked Chewy until the unbelievable increase in price on Chewy plus membership and several products. Some items I will now purchase from my vet. $5-$10
cheaper
Greatest Customer Care and Services provided Continuously by friendly, knowledgeable employees and Chewy the Company.
Thanks for the bandana and for serving our needs for 7 years. We Love Chewy!
Evrything was good with chewey until it wasn't. Ordered cat food. Never delivered. I checked on it and they told me they attempted to delivery but no one was home. For years my chewey packages have been left on my porch and I was home all day so I know they did not attempt to deliver. When I called them on it they said they would have to cancel order, re- order and ship it would take another 3 days. So 6 days without cat food. How is it not easier or more convenient to run to the store and just get the food ? Chewey was good at one time but after this experience I will just go get it myself. Quicker and more reliable.
I’ve always had a good experience ordering from Chewy.com. Most recently, I had to cancel a subscription order for my Scottie girl who just passed away. A few days later a flower delivery person came to my house and dropped off a bouquet of flowers. They were from Chewy.com for the loss of my Scottie baby.
Thanks for caring about your customers!!
Chewy is a remarkable company! My 20 year old cat just passed away. She was receiving auto shipments of special prescription cat food from Chewy. When she passed away, I informed Chewy. They cancelled the auto shipments and told me that they would refund the price of my last order and to donate the remaining cans to an animal shelter, which I did. A few days later, I received a beautiful floral bouquet from Chewy in remembrance of the passing of my poor cat. I was so impressed by their kindness and compassion- such a beautiful gesture! I will continue to use Chewy for all the needs of my two dogs and remaining cat!
Good for meds - much higher prices for food than local pet store - Call of the Wild 28lb local 39.00 Chewy $58.99, shipping isn't exactly free it's built in.
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