Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Chewy.com (chewy.com) has a 3.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Animals & Pets and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 32% give 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-11.
Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the genuinely helpful customer service because they can easily talk to real human agents without dealing with frustrating automated phone bots. Many people also appreciate the remarkably fast delivery options and the wonderfully thoughtful personal touches like sympathy cards and flowers sent when pets pass away. Some reviewers were not happy with persistent delivery problems, such as third-party carriers leaving heavy packages in inconvenient locations or dropping off damaged cans. A few other people also felt that managing prescription orders can be challenging when medical approvals stall and support agents fail to resolve issues effectively.
Auto-generated from all reviews of this business. For reference only.Absolutely awesome vendor. A personal touch when I called to cancel my subscriptions and they sent me a card flowers and an engraved plaque commemorating my dog. What they did monetarily was totally unexpected. Chewy has been my go to for years and when I get another dog they will be my go to again.
Chewy went from 5 stars to 1 all because ive promoted chewy for being honorable and after being with chewy for 5 years. They have made me a liar. I brought a dog bed, my dog did not like and because I used rewards to pay for greenies added to the purchase to cover the greenies which took only a dollar off the cost of the bed. They refused to give me my full refund minus a dollar for the bed. Their resolution was to give me a discount on my next purchase. Not cool. They are now no different then every other company to me. Your rep wouldn't give me my difference but will discount my next purchase. What!.. had not customer service chosen to discount me my difference instead of giving back, my rating would of never dropped. I preferred my money in full returned.
I've purchased from them many times. Products arrive on time and as described. No issues.
Yes, Chewy has great prices and fast delivery, but this is not what has and will keep me a loyal customer for as long as I have pets, which will be a long long time. What really sets them apart is their customer service. They have actual people answering calls without pushing you to a chat bot and treat me like a valued customer. And they consistently prove that they really do care. I recently called asking to return a bag of expensive kidney care food for my cat that passed. Not only did they credit my account and suggest I donate the food, a week later I received a hand written card and beautifully painted rock with my cat's name on it. What an extraordinary memento of beloved Bo! I will treasure this always.
Chewy customer service will say they will help with an issue and then do nothing. They pack boxes with litter togetherwith food and of course things get destroyed in shipping. When you ask for help they pass you to the next person. Typical rock bottom so just order with petsmart, at least they know how to pack a box.
Not only does Chewy have great products and pricing, but their customer service and customer appreciation are TOP NOTCH! Having to put my dog down after she was diagnosed with Lymphopenia was one of the most difficult things I've ever experienced in my 45 years alive, so receiving a vase of pretty flowers at my doorstep days after Chewy was notified really made my day. I don't know of any other corporation, especially as large as Chewy, that would do such an incredible thing.
My employer issued a card for me redeemable through Tango for a chewy Pet Supply card. The card did not work neither chewy nor Tango wants to fix the problem chewy states that I need to call Tango they don't deal with third parties although they allow them to sell their cards. Don't let a third party sell your cards if you're not going to honor them seems like a scam. Both chewy and Tango told me at least 6 days ago that they would have it fixed within 24 hours then reneged and just let the customer eat the $75 because neither company wants to fix whatever they did wrong and I can't go work for them and do it for them so the customer is at a loss. This is not customer service I would not buy a chewy gift card as they will not honor it yet they allow them to sell it. BEWARE ****chewy gift cards do not always work and they won't fix it!!!
PHARMACY IS NOT TO BE TRUSTED! Carprovet 100mg from Dechra does not identify country of origin or manufacture. The label states that this product is MANUFACTURED FOR - NOT MANUFACTURED BY Dechra. I talked to a pharmacist at Chewy & was told that they did not know the country of origin for their prescriptions & I needed to contact Dechra to find out. I researched Dechra online & tried to communicate with them. No luck or answers! BUYER BEWARE: It has been my experience that when you hit repeated stone walls about country of origin THAT THEY ARE HIDING THAT IT WAS POSSIBLY MANUFACTURED OR THE INGREDIENTS ARE FROM CHINA!
Set up a shipment for dog food that to was arrive on a Sunday. By the time I realized it wasn’t coming until the following Tuesday all the local pet stores had closed and was left without food for my dog the following morning. When I reached out to them, they offered me a $15 discount on a $200 order! I will no longer be using them.
I would like to thank CHEWY today. When I called CHEWY yesterday to cancel a reoccurring charge on my account. I told them about my Rottie PIt mix Missy that just passed away . My companion for almost 13 years. She passed away Feb 24 /2026. I’m still very sad about she’s gone now . She was a very special dog. She was abandoned on my front porch in Aberdeen MD . Pregnant and very underweight. At the age of 3 . I took her in and helped her raise and find homes for her puppies. I loved her she was my best friend and one of my best dogs. I told the woman over the phone that story yesterday about Missy . Today I received a vase with roses in it with a card with condolences from CHEWY. THANK YOU CHEWY . FOR THAT JESTER of kindness for the lose of my dog and best friend. That really ment the world to me.
I have been recently disappointed with chewy. Their app encouraged auto shipping by giving discounts. I didn't get the timing right between orders, so I tried to place an order immediately. I couldn’t tell whther my order went through and it turned out I didn't. Very bad user interface. I tried again a week later and ened up placing 2 orders by accident. I didn't want to take a chance at canceling one of the oders because my dog is hungry. I tried connecting with chat and the customer service was just dreadful.one agent never responded. Another agent asked how I was and then said "Great!" and he hung up. A third agent was passable, but not really helpful. Just go to the pet food store. Chewy is not worth the trouble.
I don't have, never will have a pet, yet Chewy sends me 10-15 emails, ads in a day. Google doesn't let me block and I've talked to their customer service, which assured me they blocked me, NOT. Their customer service has no idea about anything. They admit they can't help.
We recently shared the news of our dear dog, Lexie’s passing with Chewy, and we were so touched when we received a beautiful hand-delivered floral arrangement 💐 along with a heartfelt condolence note from “the Chewy family.” 💝 It was such a thoughtful gesture that truly touched our families’ hearts in a way we can’t quite put into words. We were so surprised and grateful that you would do something like this for your clients, and we truly thank you for your caring ways. From the Betancourt Diaz family
I just had the most amazing experience with Chewy Customer Service chat! I was on the verge of "freaking out" and they did absolutely everything they could to rectify the situation. I really want to share this story with everyone. I ordered a 20 lb bag of dog food to be delivered to a state park I volunteer at in Colorado. I received an email informing me the package had been delivered. This is where my anxiety level begins to rise. I am the one that receives packages, yet FedEx did not visit me today. I could not find this package! I am in active bear country. If a bear finds this package before I do s/he is going to have a feast and never leave the park! Chewy customer service immediately elevated my concerns to a supervisor. He did everything he could, including phoning FedEx instead of simply telling me "It'll take a week, maybe two to track it down." I say, that's going above and beyond! Bravo George! I appreciate you caring enough about not only your customers and their domesticated pets, but also our wildlife and the consequences of human impact in their environment. Thank you! :) P.S. We found the package and no bears were impacted during this situation.
I just have to say that after my cat passed away and I had to end my autoship, Chewy sent me flowers in a vase from one of our local flower shops with a sincere sympathy note attached to it. Never have I ever experienced such a kindness from a company before. I have loved my experiences over the years with them and they were always accommodating. I highly recommend Chewy for their products, customer service and compassion. Thank you Chewy for all the years I've had a pet.
I was truly touched by the card and keepsake rock I received from Chewy after the loss of my dog, Elsa. It was such an unexpected and heartfelt gesture during a really difficult time. The handwritten card felt incredibly personal (not generic or automated) and the message was sincere and comforting. You can tell someone took the time to write it with care, which meant more than I can put into words. The painted keepsake rock with Elsa’s name is something I will treasure forever. It’s simple, beautiful, and a small but powerful reminder of her. In a world where customer service can often feel transactional, this was something entirely different. Chewy showed real compassion and humanity, and it made a lasting impression on me. I’ll never forget it.
Chewy.com has been nothing short of amazing to me and my pet. They have sent birthday cards and even hand painted a beautiful picture of my sweet puppy and wrapped it, thanking us for joining Chewy.com. They have great prices and exceptional customer service! I will always use Chewy.com!
Screw up every other order. Never seen anything like it. Idiots.
Chewy mailers are intentionally misleading and deceptive. My mailer offered $20.00 off and free shipping with a code provided on the mailer. It stated "See reverse for details and code". There were no details provided to explain the terms. This is done to make you go through the entire ordering process at which time they then disclose you need an account and CANNOT check out as a guest. I attempted to contact Chewy through their website 3 times to express my displeasure with this tactic. The messaging app would automatically close once the term "deceptive" was typed in. I attempted to then call the telephone number provided but that was somehow blocked as well. Maybe because they somehow realized this call was coming from the same contact who had attempted to complain by their messaging app. If that is the case, then it would appear they are well aware of the issue and have no desire to address it.
Terrible company. Something seriously wrong with their credit card security as my bank keeps flagging them as suspicious. On prices they are more expensive than Walmart for exact same (in this case wet cat food) product.
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