Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Chewy.com (chewy.com) has a 3.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Animals & Pets and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 32% give 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-11.
Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the genuinely helpful customer service because they can easily talk to real human agents without dealing with frustrating automated phone bots. Many people also appreciate the remarkably fast delivery options and the wonderfully thoughtful personal touches like sympathy cards and flowers sent when pets pass away. Some reviewers were not happy with persistent delivery problems, such as third-party carriers leaving heavy packages in inconvenient locations or dropping off damaged cans. A few other people also felt that managing prescription orders can be challenging when medical approvals stall and support agents fail to resolve issues effectively.
Auto-generated from all reviews of this business. For reference only.Several times in the last few months I have ordered several quantities (4) of a product, was billed for the total 4 boxes, but only received one. Very disappointing customer service as well. I deleted my account. I’m shopping local.
I have ordered several times from Chewy. The cans of cat food I ordered were coming out of the Fancy Feast box. The bags of kitty litter were out of the plastic sleeve. (It was Fresh Step). I think Chewy needs to hire new 'Paws' to prepare orders.
Chewy is more expensive than Costco for veterinary prescriptions by a lot.
I have been a satisfied customer for several years and just recently lost our loving dog. I brokenheartedly contacted Chewy and chatted with an extremely compassionate representative named Jody just a day after Gunner's passing. She helped me cancel our subscription and today, (2 days later) a beautiful bouquet from Chewy arrived at our doorstep. Amazing...thank you so much Chewy for your kindness ❤️
I love Chewy! I truly think their customer service is the best out there. Always helpful, friendly, compassionate, and if they don’t know the answer, they will do their best to find it. I take care of a colony of 60, have 10 pets of my own, and I’m involved in rescue, so I often use Chewy to get the best prices and fast shipping. I do hate that they have to use FedEx to provide us with the lightening fast shipping, but I also recognize this it’s one or the other. We either wait longer for our orders because they switch to using UPS, or we suffer damaged goods sometimes because FedEx is in a hurry and not the most gentle. Amazon is fast but doesn’t have nearly the selection or prices, so fast shipping on these items at the price Chewy offers is def one of the top appeals. Plus, they ALWAYS make up for it. They go above and beyond. They also thoughtfully send your pets bday cards that are written and signed by a real human being! I highly recommend this company to any pet parent or anyone that provides for any animal(s).
I bought a product from them once, and the next thing I knew, I was charged $79 for an annual membership a month later. I contacted customer service and asked for a refund, and they told me I had missed the fine print during online checkout & they refund it. To me, that feels deceptive. What happened here is that I completely lost my trust in Chewy, and I won’t use them again. I would rather pay more to a company I can trust than feel tricked into charges and continue shopping with them.
I was a loyal customer for THREE years until I moved and the shipping nightmares began. The carrier they use (for all of my orders, all 3 years) is FedEx and FedEx does not follow delivery instructions. My packages were not left on my porch as stated on the orders AND the gate they walk up to. My packages were stolen consistently- dog food and most importantly, my senior dogs heart medications! The processing time for Rx refills were so slow which delayed my autoships on MANY occasions. I always had a good experience with the customer service reps but I shouldn’t have had to call them on a regular basis in the first place. I ultimately ended my business with them and went to AlliVet because their prices are cheaper & states faster shipping, but they’re also terrible at getting Rx refills! Their customer service agents are outsourced and clearly reading from a script, repeating the same response each time you restate what you’re asking! I’m losing hope in online pet pharmacies.
I have small dogs and Chewy has many brands catering to all sizes of dogs. I ordered a bag that my dogs wouldn't eat and Chewy replaced it with another brand right away. The food always came on time. The price is a tad higher and if ordering under $49 there is a delivery fee.
Chewy has always gone above and beyond! A majority of the time, my order comes to me without any issues. In the rare instance there is an issue where my order has been damaged, food was spoiled, or just didn't like the product, they have always refunded me without question and usually did not want the product returned! To top it off, when my fur baby passed they mailed me a HAND PAINTED PORTRAIT of her. Incredible company!
We've ordered from Chewy for years without any issues. Shipping is fast. Sometimes FedEx has delays but that is not the fault of Chewy. Now for the amazing part, we had ordered prescription food for one of our cats with renal failure. It was hard to get her to eat so we bought different brands. We had only fed her one of the cans from the case of food which she didn't like. Shortly afterwards she unfortunately passed away. A couple of weeks passed and I contacted Chewy about a possible return of the remaining cans. They gave us their condolences and immediately issued a refund. Then something absolutely wonderful and unexpected happened. A delivery person came to our door with a floral arrangement. It was from Chewy for the loss of our pet. It brought tears to our eyes for the amazing gesture. This was above and beyond! We are Chewy customers for life!
I have had a tremendous great experience with any issues ive encountered. Just recently loss my furry ❤️ baby . She passed from thyroid condition. Her vet. Approved a medication to be ship when their the ones that has her remains. However, Chewy ' refunded my funds immediately. They also sent me a beautiful flower' to send their condolences. Truly made my day .
I have been purchasing products through Chewy for 4 years now. They usually have the lowest prices and the best deals for pet food and supplies. Usually I would give them 5 stars. Recently however their customer service has changed and I am sad about that. I am sure they must have had to find a way to cut costs.
Changing to another vendor due to my requests for autoship being ignored 2 months in a row. I am traveling. I don't need the dog food sent to my home,Im not there. Went online in March to change the auto ship to arrive in July. I've been charged and shipped for April and May. They have had a 60 day notice and still keep shipping and I can't use anything but a chat line to cancel to shipment. Over $80 wasted on their greedy autoship program. I had to call my credit card company to block them. Horrible!
We just received a coupon for our Rosie's favorite goodies, Zukes dog treats. I let Chewy know that we had Rosie put down 3 months ago at 18 years old when I canceled her repeat dog food order. They even said they were going to send flowers, which they didn't. My daughter felt you sending that coupon was very insensitive. Please from now on update your accounts. That brought back more heartache!!!!!!!!!!!
Chewy has the infrastructure to support its customers, answer questions, and always accommodates customers who have issues with the products. All companies should operate this seamlessly!
I emailed Chewy with frustration that I could not post a product review. Did not expect any response but did receive an email from their contracted company that handles review with 'directions' on how to post......which was not helpful at all!!!!! It had been handled by AI and clearly mis-interpreted the situation. Weeks later I received a call from Shellyann, a supervisor at Chewy asking about my experience/problem with the issue. Talk about stunned.....a real person actually contacting me. She spent time listening to me, and thanking for my time. Thought that was the end of it....however, a few weeks later, she called again, asking again if the issue had been resolved. This woman is totally AMAZING! I am in my late 70's and have NEVER had anyone from any company contact me for follow up via phone, People talk about above and beyond customer service.....ShellyAnn is in an entirely different category. Chewy corporate: I hope you acknowledge this outstanding employee you have making your great company experience take it five steps beyond.
We have loved using chewy the past few years. They always have the best prices and incredible customer service. When we lost our pet unexpectedly, they gave us a full refund on a recent food order we had placed and told us to donate the food to a local shelter. We will continue using chewy for all our pet needs!
Love the products and the timely shipping, but the website performance is horrible. Waiting up to ten minutes for page loads and more. Literally have to plan for 20 to 25 minutes just to place an order. It is my least favorite site to go to.
Chewy.com has the best customer service of any company I've ever dealt with hands down! When my cat passed away and I called them about returning unopened prescription food they gave me a refund for both the unopened and opened products I had ordered when he got sick. And, if that wasn't enough, a few days later I received flowers from them along with condolences! I wish companies that sell products for humans would be as kind! I am a customer for life!
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