Cicinia

Very good service

Very good service. They made the dress based on my measurements and they queried them via email and responded promptly. Very happy with the dress and the fitting.

Harsh cancellation

Harsh cancellation, refund and return policies. These are not easy to find either.

Good communication and timely delivery

Samples

Quick deliver

AVOID!!!

AVOID!!! I bought bridesmaid dresses in march these didn’t arrive I’ve emailed this company numerous time with no solution, they have tried to offer me 60% refund for items that have never arrived I’ve told them I’m taking it further and will go through small claims if I have to and they have stopped emailing back when I rejected them sending me 60% refund completely unacceptable I did tell them Via email I would be on to leave a review since they haven’t replied or sorted this mess out I contacted Royal Mail who have stated they have received no correspondence about this from themselfs also they have sent me a link to fill out which states on it to be filled in by business owners only which I cannot fill out as only they know them details as it’s there business account Royal Mail stated and on there website which anyone can see that the company have to contact them direct to raise a claim as they are the sender which is stated online for everyone to see this company is using every excuse not to sort this out as others have stated on here and in there Facebook page also! I cannot fill in the form that was sent as it’s for the business owners only which means cicinia have to fill out to raise the complaint for the missing order! If I could upload the image of the form they sent me to fill out I would show it here as it states to be filled in by Buisness owners only and also says do not enter location number ( PLN ) which this has been sent via email to attach the the form that states do not add PLN number

Avoid!!!!

Avoid Sent my dress for my vow renewal with no clasp so it doesn't do up at all and a long piece of red thread that is sewn in so cannot be removed Emails are not answered I am now going to have to go through small claims court Just avoid Order number ZJCN2231503UK

Tragic customer service

I would never recommend this company. Their sizing is absolutely bogus, they do not accommodate for larger busted ladies. My bride ordered me the wrong size and the customer service was quite tragic, but then I decided to order myself the correct size. I have a 44 inch bust so I went for a size 16 to accommodate for this, as it states the bust is measured at 43.5 inches, so how is it still about 6 inches far away from closing around my boobs? Not to mention that I have an enormous amount of "side-boob" because the cups are not at all accomodating to people who have larger breasts than hips. If you are able to contact with a concern within 2 weeks of delivery you'd be fine for refunds etc, but my concern is with how awful the sizing is paired with the awful communication. This isn't about money, it's about false representation. They market themselves as some sort of bespoke dressmaker but all they are doing is selling off the rack size dresses, cut from fabric and then refusing returns on the basis of "not being able to sell on" which is a lie.

Great quality

Great quality and made well. True to size

Caveat Emptor/Buyer Beware

I hope by sharing this that you do not get caught out like me I am trying to return a £90 dress that does not fit This is the response I have had - Sorry for the inconvenience with your order. We recommend not returning it, our factory is in China ,as there will be a customs tax now, the shipping time will be over two months later, we may can not receive the dress. This also causes the process delay of your refund. Could we do like this? We can refund you 25 GBP and may you consider keeping the dress as a gift for your friends or family? Because the return shipping fee is not cheap and delivery will take too much time. Is that ok for you? If yes, we can refund you immediately.

Service was good

Service was good Happy with my dress fits great Unfortunately the cardigan is very tight around the arms and there is not enough material to alter it 😢

Excellent service

Both bridesmaids dresses are stunning and fit perfectly, they arrived before the date stated on the order form, thank you !!

Caroline BoodUnited Kingdom · 17 reviews · Verified · Experienced 2024-03-13 · Posted 2024-04-10

Delivered within requested time …

Delivered within requested time and material feels beautiful to touch. Thinner material than I expected, but that's good, cause nothing worse than looking sweaty in the photos! The colour was lighter than expected but still gorgeous. The top of the arms on the coat were snug, but it still looked good. Very impressed.

The Best dresses

They are so lovely.. discussed every small detail they really care for their clients!!! I had the best wedding day with my dress and its such an amazing quality extremely comfy and soft!!!!

Very quick service

Deborah StennettUnited Kingdom · 1 review · Experienced 2024-04-04 · Posted 2024-04-07

Avoid

Ordered matching trousers and top for a wedding. When they arrived they were huge, far too big. I asked for return address and for 90% refund as per their refund policy. This company is a sham, them responded to suggest alterations or a random £35 refund? No more correspondence. Avoid Avoid Avoid.

Lovely dresses

Arrived on time. Dresses good quality and required only minor alteration.

Beware

Ordered a dress to wear to a wedding The dress was far too small despite the measurements being accurate I have had no response from any of my attempts to contact customer service to reorder and return this dress Noticed a lot of Cicinia dresses for sale -new with tags so I presume that other people are having the same issue Quick to take your money but no customer service

So many compliments on my veil with a friend who has asked me to keep my veil for her wedding

Great service

Good communication

Absolutely amazing quality

Absolutely amazing quality. So happy with my dresses and the colour is just perfect.