CJDropshipping

DimiGermany · 1 review · Experienced 2023-07-03 · Posted 2023-07-03

the Support is great

the Support is great : CC Li, Zoey, and so on, but the prices are quite expensive for the products.

Carlos IbarraMexico · 1 review · Experienced 2023-06-26 · Posted 2023-06-26

Thank you for the customer service from…

Thank you for the customer service from Ángel Li, his service and treatment were excellent

DO NOT ORDER FROM THIS SITE!

People trying to use CJ Dropshipping for starting a business are advised to stay away from this site. The items are not what they look like. You will lose money in returns, items are lost in transit, take months to be delivered and you will not even be issued a refund. Cheaters is what they are!

Sveta answer my questions very well

You can easily understand that 5 stars…

You can easily understand that 5 stars are scam.Working with cj is just like playing a game in casino.After 1month of working with them i lost a lot of money customers and reputation that can't come back . There is no choice of checking the inventory even with tickets ( you have to wait even 10days for 1 wrong answer before almost all your orders got a problem or get cancelled ) and the customer service is just terrible and they only "work"during China times and not in the weekends .Most of the people there they don't even know what they do . If you want to destroy your company within a few days and get crazy just work with them ,honestly it's the worst waste of time.

Two days now I am speaking with Sita…

Two days now I am speaking with Sita Cui, very helpful and patience with my lack of knowledge, she always reply my messages even of they are a bit none sense, she is always there to help. Thank you Cui I know we have a long way but I am prepared to learn. Much appreciated your help. Respectable.I give only 4 stars because the most beautiful product the prices are skyrocket, even in UK can find them cheaper

Very impressive !

Very impressive !! Best web and app for online business and they're not dispute you it all I rate it out 5/4..

dr ZobiUnited Arab Emirates · 1 review · Experienced 2023-06-01 · Posted 2023-06-06

CJ was great when I first started

CJ was great when I first started, But lately, I've noticed several delays in sourcing ordered products, which in turn, have resulted in shipping delays and customer complains. Orders are pending for weeks, and they advertise they ship items within 3 days. It would be greatly appreciated if you could take necessary actions to address this

Just stay away from this company..

Just stay away from this company... Products not in stock, customer service lies to you, can't win disputes, they will waste your time!!!

if you are going to list products on…

if you are going to list products on cj drop shipping to ebay do not do that you will not get views no one will see your items you will need to run ads on every product

Very happy with CJDropshipping and have…

Very happy with CJDropshipping and have grown my business considerably due to there intergrations and product selection. I have had one or two minor issues with deliveries however there chat system is so fast I will confident they will fix the problem. Speaking with Sita Cui who helped me within a minute of tracking down an order that had in fact been delivered. Great news for the customer and no time wasted.

Ashot DamienUnited States · 11 reviews · Experienced 2023-05-19 · Posted 2023-05-22

Outstanding customer support

EDITED: 11/22/2024 Do not fall for the reviews, most of them are insider. I do not recommend using CJdropshipping. My experience has been very disappointing and unprofessional. Out of 50 orders, I received 3 chargebacks due to late deliveries and defective products. While losing a bit of money isn’t my biggest concern, having chargebacks on my payment processor because of their poor service is completely unacceptable. Their processes are flawed—they ship defective products without proper quality checks, and their delivery time is around 15 days, which is way too long. To make matters worse, their prices are often higher than AliExpress. If you’re debating between CJ and AliExpress, go with AliExpress Choice. While I don’t enjoy supporting large corporations, at least AliExpress offers better pricing and more reliable shipping. To sum up: Defective products and no quality checks Long shipping times (15 days on average) Poor customer support Higher prices than competitors I strongly advise against using CJdropshipping.

CJ customer service was quick response

CJ customer service was quick response. Brian was helpful with my question. I don’t always write an review.he’s doing a good job.

Javier ChuaSingapore · 2 reviews · Experienced 2023-05-17 · Posted 2023-05-17

Agent Mango is awesome!

Having great experience working with my agent mango. She will help to solve my problems whenever I need help.

Danica Chen,

Danica Chen, My today Agent , she spent a lot of time to answer my question , thanks for her patient and quite helpful

Angel KrustevUnited Kingdom · 1 review · Experienced 2023-05-11 · Posted 2023-05-11

The worst company to work with!!

The worst company to work with!!! If you order something they always open a tickets there is always something wrong by their side

ArthurIndia · 1 review · Experienced 2023-05-10 · Posted 2023-05-11

Need improvement in CJ Logistics services.

In general, CJDropshipping is a reliable supplier and I am also one of them who choose their service as a 'Newbie' for a few reasons such as their competitive pricing, efficient product image sourcing method, and notably, their fast-shipping time (excluding processing time) as stated on their 'Website's Homepage'. Here I found some Cons after using their service... 1. Shipping Delays: The logistics team and shipping time after an order has been dispatched can be problematic, especially with CJPacket Fast Ordinary/CJPacket Fast US/CJPacket Ordinary shipping methods. Many customers have experienced significant delays of 5-6 days beyond the estimated shipping time provided on the website. This delay can cause frustration and disappointment for customers who expect their orders to arrive promptly. 2. Inventory Updating: CJDropshipping lacks regular updates on their product stock inventory. This leads to processing delays on occasions, as customers may unknowingly place orders for products that are out of stock. This can result in delays in fulfilling orders and potentially dissatisfied customers who have to wait longer than expected to receive their products. 3. Additional Fees for Oversized Products: Customers have reported being charged additional fees for "oversized product size" after a few days of placing their orders. This practice is perceived as unfair and can negatively impact profit margins for both the customers and the dropshippers. Unexpected charges can lead to financial strain and customer dissatisfaction, as the additional costs were not anticipated at the time of purchase. 4. Late Tracking Updates: The tracking numbers provided by CJDropshipping often show delayed updates, with the tracking status appearing two days behind the actual progress of the shipment. This lack of real-time tracking information can be frustrating for customers who are eager to know the whereabouts of their packages. It also hampers transparency and communication between the dropshipper and their customers. 5. Unprofessional Personal Agents: Assigned personal agents, such as John in this case, have displayed unprofessional behavior and have disregarded customer priorities regarding shipping time. When customers raise concerns about delays or tracking issues, support agents tend to make excuses rather than providing satisfactory resolutions. Instead of addressing the problem promptly, they often promise to check and urge their team, leaving customers feeling unheard and dissatisfied. 6. Lack of Proactive Communication: The personal agents fail to inform customers proactively about important issues such as out-of-stock products, extended processing times, or unexpected charges. Customers are left in the dark and have to inquire themselves, leading to frustration and wasted time. Proactive communication is crucial for maintaining trust and ensuring a smooth customer experience. These cons highlight some significant areas where CJDropshipping falls short in providing a satisfactory service. Shipping delays, inventory management issues, additional fees, late tracking updates, unprofessional personal agents, and the lack of proactive communication can all contribute to customer dissatisfaction and potentially harm the reputation of dropshippers relying on CJDropshipping as their supplier.

Murtaza AbbasiPakistan · 2 reviews · Experienced 2023-05-12 · Posted 2023-05-11

CJDropshipping Customer Support

The support is very friendly and very personalizable. Specially the guy named Robert Yang, such personal support can help motivate you to get attached with the service and become its advocate.

Be careful

Bad idea experience, they charge you for 8-10 days shipping and end up shipping very late which is bad for dropshippers as customers cancel orders and we end up losing a lot of money 😡

DarielaRussia · 2 reviews · Experienced 2023-05-03 · Posted 2023-05-03

Updated review

Updating the review from May 3 Happily, since my last review things have changed. My agent Lisa Wei is providing excellent assistance via email, I'm thankful for her support and understanding. She responds on time, acts polite and professional. I hope for successful cooperation in the future. I'm rating CJ App 4* because of few factors that can(needs)to be improved: 1) Not updating the product page when the product is not available. (you list the item, and then figure out (if you ask) that it's out of stock) 2) Badly need more filters for search, when searching for the product I normally get around 60 pages of results both related and not related. 3) Sometimes the descriptions are unclear and have to double check with the agent I wish CJ only get better and better and grow!